Joseph Michelli, Ph.D. CXPA
@josephmichelli.bsky.social
Professor of Service Excellence at Campbellsville University, New York Times #1 Bestselling Author, Certified Customer Experience (CX) Professional, CEO The Michelli Experience, CX Hall of Fame Inductee, Board Member
Avoiding the IMMEDIACY EFFECT by aligning choices with long-term priorities! #leadership #josephmichelli #customerexperience #keynotespeaker #growth #share #fyp
October 7, 2025 at 12:09 AM
Avoiding the IMMEDIACY EFFECT by aligning choices with long-term priorities! #leadership #josephmichelli #customerexperience #keynotespeaker #growth #share #fyp
Leading beyond GROUP THINK! #leadership #josephmichelli #customerexperience #keynotespeaker #growth #fyp #like #follow
October 1, 2025 at 9:50 PM
Leading beyond GROUP THINK! #leadership #josephmichelli #customerexperience #keynotespeaker #growth #fyp #like #follow
Using the Janus Effect to ensure AWARENESS creates BALANCE! #leadership #customerexperience #josephmichelli #keynotespeaker #grow #share #fyp #follow
September 29, 2025 at 9:21 PM
Using the Janus Effect to ensure AWARENESS creates BALANCE! #leadership #customerexperience #josephmichelli #keynotespeaker #grow #share #fyp #follow
It’s not always as SIMPLE as it sounds. Understanding the NARRATIVE FALLACY! #leadership #customerexperience #josephmichelli #keynotespeaker #growth #fyp #follow #share
September 24, 2025 at 8:16 PM
It’s not always as SIMPLE as it sounds. Understanding the NARRATIVE FALLACY! #leadership #customerexperience #josephmichelli #keynotespeaker #growth #fyp #follow #share
Are you paying attention to the important 10%? #sturgeonslaw #leadership #josephmichelli #customerexperience #keynotespeaker #grow #like #follow
September 15, 2025 at 5:39 PM
Are you paying attention to the important 10%? #sturgeonslaw #leadership #josephmichelli #customerexperience #keynotespeaker #grow #like #follow
Gaining acceptance by understanding the Overton Window! #leadership #customerexperience #keynotespeaker #growth #josephmichelli #share #fyp #follow
September 5, 2025 at 1:22 PM
Gaining acceptance by understanding the Overton Window! #leadership #customerexperience #keynotespeaker #growth #josephmichelli #share #fyp #follow
Applying Grainer’s Law as you seek to communicate clearly! #leadership #customerexperience #keynotespeaker #josephmichelli #growth #share #fyp
August 27, 2025 at 12:50 PM
Applying Grainer’s Law as you seek to communicate clearly! #leadership #customerexperience #keynotespeaker #josephmichelli #growth #share #fyp
The STREETLIGHT EFFECT-insight requires venturing into the unknown! #leadership #customerexperience #josephmichelli #keynotespeaker #growth #share #fyp #follow
August 25, 2025 at 2:22 PM
The STREETLIGHT EFFECT-insight requires venturing into the unknown! #leadership #customerexperience #josephmichelli #keynotespeaker #growth #share #fyp #follow
Are you leveraging the Paradox of Choice & ensuring simplicity drives clarity? #leadership #customerexperience #josephmichelli #keynotespeaker #growth #share #fyp #follow
August 18, 2025 at 12:52 PM
Are you leveraging the Paradox of Choice & ensuring simplicity drives clarity? #leadership #customerexperience #josephmichelli #keynotespeaker #growth #share #fyp #follow
Using the Principle of SCARCITY to drive real value NOT marketing hype!#leadership #customerexperience #josephmichelli #keynotespeaker #growth #share #fyp #follow
July 28, 2025 at 1:55 PM
Using the Principle of SCARCITY to drive real value NOT marketing hype!#leadership #customerexperience #josephmichelli #keynotespeaker #growth #share #fyp #follow
What starts bad usually gets worse! Leveraging the Rule of Primacy! #leadership #customerexperience #josephmichelli #keynotespeaker #share #fyp #follow #like
July 23, 2025 at 1:20 PM
What starts bad usually gets worse! Leveraging the Rule of Primacy! #leadership #customerexperience #josephmichelli #keynotespeaker #share #fyp #follow #like
Dunbar’s Number! A guide to developing a meaningful & deep relationship network! #leadership #growth #customerexperience #josephmichelli #keynotespeaker #share #fyp #follow
July 21, 2025 at 2:09 PM
Dunbar’s Number! A guide to developing a meaningful & deep relationship network! #leadership #growth #customerexperience #josephmichelli #keynotespeaker #share #fyp #follow
Are you CHARITABLE during discussions? Getting to the HEART of leadership. #leadership #customerexperience #josephmichelli #keynotespeaker #grow #share #fyp #follow
July 16, 2025 at 11:40 AM
Are you CHARITABLE during discussions? Getting to the HEART of leadership. #leadership #customerexperience #josephmichelli #keynotespeaker #grow #share #fyp #follow
Correct me if I am wrong! The odd power of Cunningham’s Law. #customerexperience #leadership #josephmichelli #keynotespeaker #growth #share #fyp #follow
July 14, 2025 at 11:49 AM
Correct me if I am wrong! The odd power of Cunningham’s Law. #customerexperience #leadership #josephmichelli #keynotespeaker #growth #share #fyp #follow
Embracing the Law of FOCUS to ensure excellence! #leadership #josephmichelli #growth #customerexperience #keynotespeaker #share #fyp #follow
July 9, 2025 at 12:59 PM
Embracing the Law of FOCUS to ensure excellence! #leadership #josephmichelli #growth #customerexperience #keynotespeaker #share #fyp #follow
I bet you are being exploited by the CONTRAST EFFECT! Check it out. #leadership #customerexperience #josephmichelli #keynotespeaker #growth #share #fyp #follow
July 2, 2025 at 12:42 PM
I bet you are being exploited by the CONTRAST EFFECT! Check it out. #leadership #customerexperience #josephmichelli #keynotespeaker #growth #share #fyp #follow
Are you overestimating how much people pay attention to you? Understanding the SPOTLIGHT EFFECT! #leadership #customerexperience #josephmichelli #keynotespeaker #growth #share #fyp #follow
June 23, 2025 at 2:25 PM
Are you overestimating how much people pay attention to you? Understanding the SPOTLIGHT EFFECT! #leadership #customerexperience #josephmichelli #keynotespeaker #growth #share #fyp #follow
Are you sidestepping the DILUTION EFFECT to ensure optimal decisions? #leadership #josephmichelli #customerexperience #keynotespeaker #growth #share #fyp #follow
June 18, 2025 at 12:45 PM
Are you sidestepping the DILUTION EFFECT to ensure optimal decisions? #leadership #josephmichelli #customerexperience #keynotespeaker #growth #share #fyp #follow
Are you managing by objectives & what might you gain if you did? #leadership #customerexperience #josephmichelli #keynotespeaker #share #growth #fyp #follow
June 16, 2025 at 3:47 PM
Are you managing by objectives & what might you gain if you did? #leadership #customerexperience #josephmichelli #keynotespeaker #share #growth #fyp #follow
In leadership, when MORE is NOT MORE. Embrace the Principle of LEAST ACTION. #customerexperience #leadership #josephmichelli #keynotespeaker #growth #share #fyp #follow
June 13, 2025 at 12:48 PM
In leadership, when MORE is NOT MORE. Embrace the Principle of LEAST ACTION. #customerexperience #leadership #josephmichelli #keynotespeaker #growth #share #fyp #follow
Applying quantum physics to relationships & leadership - Heisenberg’s Uncertainty Principle! #customerexperience #keynotespeaker #josephmichelli #leadership #growth #share #fyp #follow
June 4, 2025 at 12:28 PM
Applying quantum physics to relationships & leadership - Heisenberg’s Uncertainty Principle! #customerexperience #keynotespeaker #josephmichelli #leadership #growth #share #fyp #follow
Are you applying the BARBELL STRATEGY 🏋️♀️ to manage risk and maximize opportunities? #customerexperience #keynotespeaker #leadership #josephmichelli #growth #share #fyp #follow
June 2, 2025 at 2:52 PM
Are you applying the BARBELL STRATEGY 🏋️♀️ to manage risk and maximize opportunities? #customerexperience #keynotespeaker #leadership #josephmichelli #growth #share #fyp #follow
Benford’s Law and the importance of applying critical thinking 🤔 #customerexperience #keynotespeaker #josephmichelli #leadership #growth #share #fyp #follow
May 30, 2025 at 12:48 PM
Benford’s Law and the importance of applying critical thinking 🤔 #customerexperience #keynotespeaker #josephmichelli #leadership #growth #share #fyp #follow
Will human experiences become increasingly impersonal and isolating? Check out the full interview to find out. youtu.be/FQqUN2j_A7U #CX #Humanexperience #loneliness #allbusinessiapersonal #leadership #fyp #growth #expertsofexperience #laceypeace
May 29, 2025 at 12:47 PM
Will human experiences become increasingly impersonal and isolating? Check out the full interview to find out. youtu.be/FQqUN2j_A7U #CX #Humanexperience #loneliness #allbusinessiapersonal #leadership #fyp #growth #expertsofexperience #laceypeace
The Law of Large Numbers. Understanding that “one swallow does not a summer make.” #leadership #josephmichelli #keynotespeaker #growth #share #fyp #follow #sample
May 28, 2025 at 1:07 PM
The Law of Large Numbers. Understanding that “one swallow does not a summer make.” #leadership #josephmichelli #keynotespeaker #growth #share #fyp #follow #sample