James Higgott
@jiggott.bsky.social
Head of Product for NHS App at NHS England. Expect digital health + culture + cricket + games + low-res puns.
Lovely news, mate.
November 11, 2025 at 1:27 PM
Lovely news, mate.
Appreciate the feedback, Robin. I work on the NHS App, which is heavily reliant on NHS login, however NHS login is a separate service.
I know that team would welcome your feedback if you'd like to send it to them: help.login.nhs.uk/contact
I know that team would welcome your feedback if you'd like to send it to them: help.login.nhs.uk/contact
Contact us
The NHS login Help centre is where you can find helpful information, guidance, and support for issues with NHS login.
help.login.nhs.uk
November 5, 2025 at 11:49 AM
Appreciate the feedback, Robin. I work on the NHS App, which is heavily reliant on NHS login, however NHS login is a separate service.
I know that team would welcome your feedback if you'd like to send it to them: help.login.nhs.uk/contact
I know that team would welcome your feedback if you'd like to send it to them: help.login.nhs.uk/contact
Here's a bonus one just for you, you little scamp: medium.com/@niacampbell...
Designing for dignity: Ryan Haney on civic design and the burden/power ratio
What if we measured success not just in outputs shipped, but in dignity preserved?
medium.com
October 22, 2025 at 1:17 PM
Here's a bonus one just for you, you little scamp: medium.com/@niacampbell...
It's working. My colleague spotted it on LinkedIn and shared it with me.
October 21, 2025 at 8:22 PM
It's working. My colleague spotted it on LinkedIn and shared it with me.
Nice game! Here's my best one...
Iron Man (Black Sabbath) 9/10
Iron Man (Stereolab) 7/10
Total: 16
Iron Man (Black Sabbath) 9/10
Iron Man (Stereolab) 7/10
Total: 16
October 10, 2025 at 6:51 PM
Nice game! Here's my best one...
Iron Man (Black Sabbath) 9/10
Iron Man (Stereolab) 7/10
Total: 16
Iron Man (Black Sabbath) 9/10
Iron Man (Stereolab) 7/10
Total: 16
Currently, many GPs like to turn these systems off once they have received a certain number of requests for the day. It's similar to how they manage capacity via the phone.
September 30, 2025 at 9:59 AM
Currently, many GPs like to turn these systems off once they have received a certain number of requests for the day. It's similar to how they manage capacity via the phone.
There isn't a single digital triage service. There are about a dozen of these "online consultation" tools on the market (such as Accurx Patient Triage and Patchs. They vary in how they work from a simple form asking "What's up?" that is sent to a human to review, to a complex flow of questions.
September 30, 2025 at 9:52 AM
There isn't a single digital triage service. There are about a dozen of these "online consultation" tools on the market (such as Accurx Patient Triage and Patchs. They vary in how they work from a simple form asking "What's up?" that is sent to a human to review, to a complex flow of questions.
This is excellent news. My friend John and I will be trying to get tickets.
September 23, 2025 at 6:01 PM
This is excellent news. My friend John and I will be trying to get tickets.
My two (7&8) love Flip 7, Hey! That's My Fish, King of Tokyo and Deep Sea Adventure.
September 20, 2025 at 6:31 PM
My two (7&8) love Flip 7, Hey! That's My Fish, King of Tokyo and Deep Sea Adventure.
I'm going to Tortoise.
I hadn't spotted it was at 3pm, so thanks for that warning.
I hadn't spotted it was at 3pm, so thanks for that warning.
September 19, 2025 at 11:01 AM
I'm going to Tortoise.
I hadn't spotted it was at 3pm, so thanks for that warning.
I hadn't spotted it was at 3pm, so thanks for that warning.
It demonstrates that I am still down with the kids.
September 19, 2025 at 7:43 AM
It demonstrates that I am still down with the kids.
5. NHS decentralisation is a strength. Primary Care in particular, but local NHS in general, is incredibly innovative. That is where the test + learn happens. The Centre needs to get better at giving local teams the basic national products (App, Notify, etc) and helping to scale up what works.
September 17, 2025 at 8:56 PM
5. NHS decentralisation is a strength. Primary Care in particular, but local NHS in general, is incredibly innovative. That is where the test + learn happens. The Centre needs to get better at giving local teams the basic national products (App, Notify, etc) and helping to scale up what works.
4. We already have the capability, the standards and the technology to build high quality national services. What we lack is the mandate to do so. Local areas can mostly do whatever they want on this front. And we don't invest enough in getting adoption of the national systems we do have.
September 17, 2025 at 8:56 PM
4. We already have the capability, the standards and the technology to build high quality national services. What we lack is the mandate to do so. Local areas can mostly do whatever they want on this front. And we don't invest enough in getting adoption of the national systems we do have.
3. The NHS is highly hierarchical, and this is baked in.
One Director of Nursing I worked with referred to her teams in military terms - taking orders from the top and doing what they were told.
The culture at the most senior levels of NHSE and DHSC is (with some exceptions) "do as I say".
One Director of Nursing I worked with referred to her teams in military terms - taking orders from the top and doing what they were told.
The culture at the most senior levels of NHSE and DHSC is (with some exceptions) "do as I say".
September 17, 2025 at 8:56 PM
3. The NHS is highly hierarchical, and this is baked in.
One Director of Nursing I worked with referred to her teams in military terms - taking orders from the top and doing what they were told.
The culture at the most senior levels of NHSE and DHSC is (with some exceptions) "do as I say".
One Director of Nursing I worked with referred to her teams in military terms - taking orders from the top and doing what they were told.
The culture at the most senior levels of NHSE and DHSC is (with some exceptions) "do as I say".