- the most radical point of the standard is that, unlike every other governance standard, it gives a voice to the real end user. Policy makers on their own, technologists on their own… are really bad at guessing what users do. User Research is the radical democratisation of service creation.
- the most radical point of the standard is that, unlike every other governance standard, it gives a voice to the real end user. Policy makers on their own, technologists on their own… are really bad at guessing what users do. User Research is the radical democratisation of service creation.