I've learned that in the former case they're in the right, and I should keep it to myself. The latter case infuriates me every time.

Either they feel like you're making it their problem when it should be entirely your responsibility, or they think they already know what your problem is, and when you say it's something else they think you're deflecting.

they made him slightly cuter, idk if that's good or bad on its own, but that means someone made a decision to make him cuter and said decision was approved and those two facts give me a bad feeling

VOCÊ TA AQUI ALELUIA GLÓRIA A DEUS