I’m semi-retired from perfectionism (status still under review 😄). Lately I keep coming back to Present Over Perfect as a reminder that slowing down isn’t failure, it’s being human.

If you’re burned out or craving permission to just be, this one’s for you.

At Roundstone, we empower employers with transparent self-funded plans: full visibility, shared rewards, proactive support that builds real trust.

This empowerment creates lifelong partners.

So, how are you prioritizing it in your CX roadmap this year?

When organizations lead with intention, trust grows, teams feel supported, and clients feel genuinely cared for.

Care in action creates empowered customers. Always.

That’s the real heart of customer experience. When employers come to Roundstone overwhelmed by rising healthcare costs, we don’t just hand over a plan. We listen. We walk beside them. We help them build something sustainable so their people can access care without fear or confusion.

Empathy isn’t soft, it’s strategic. As I raise my little girl, I’m reminded daily that strength and kindness can coexist. That’s the model I want her to see.

What would change if empathy became a daily practice in your workplace?

I’ve learned empowerment isn’t doing everything, it’s building support, protecting energy, and leading with intention. When our kids see that, they learn what’s possible too.

Women are launching high-growth ventures more than ever, yet family responsibilities remain a real barrier. Not from lack of drive, but because the system wasn’t built for how we live and lead.

Their leadership is a big part of why Customer Success continues to be such a strength for the groups we serve.

I say it often, but it matters to say it here too: thank you. I see you. And I appreciate you.

Local owners put so much heart into what they do. Supporting them is one of the simplest, most empowering ways to show we see them and value their work.

Here’s to the small businesses that make our communities stronger.

I’ll never be who I was before her, and I’m grateful for the woman I’m becoming because she exists. Wishing you a holiday full of the people and moments that bring you back to yourself.

It feels like being aligned, present, and grounded in what matters.

A therapist once asked me: “What would you tell your daughter to do if she were you?” That lens changed the way I lead, work, and grow.

The best CSMs don’t just present outcomes; they co-create understanding. That’s where real trust, and real success, begins.

Supporting the whole person drives retention and loyalty. With smart plan design, actionable data, and the right partners, employers can build benefits that fit real lives, not just budgets.

The future of benefits is personal. Build for people, and the business results follow.