6/ in the end we ended up being double-charges for rebooking which we discovered when our account was emptied few days later on holidays. I wrote handful of emails to ask for apologies. After talking to representative who either used chat-gpt generated answers or wrote in broken english here I am..

5/ Is this Lufthansa’s standard for customer service? We expect an immediate response from @lufthansa. No one should go through this. Sharing so others know what to expect. If you’ve had similar treatment, speak up. #Lufthansa #CustomerServiceFail

4/ My girlfriend broke down in tears 3 times from the stress. We repeated our booking number 7 times—only to be put on hold again. 9 hours later, we were still stranded, with no clear confirmation.

3/ After 5.5 hours, we reached payment—35 mins to process and another 45 mins just to get a confirmation email. Still, Lufthansa staff at the airport refused to help, telling us to “call the hotline” or contact United Airlines (operating the flight).

2/ At Berlin Airport, Lufthansa’s service desk kept us waiting 40 mins with no solution. Their hotline placed us on hold numerous times for over an hour each—twice, reps went silent for 30-40 mins, forcing us to call again… and again.. and again

Then how one should look at it?
Collection items? Silly stocks?
Asking for a friend;)

Hopefully it is a work in progress.
Filling that xwitter void