Helplines Partnership
@helplinesuk.bsky.social
The UK’s only membership body for helpline organisations.
🎓 Training
🏅Certification
📋 Consultancy
☎ Tech support
🗳 Policy/Research
Monitored weekdays 9-5
🎓 Training
🏅Certification
📋 Consultancy
☎ Tech support
🗳 Policy/Research
Monitored weekdays 9-5
It was wonderful for our team to come together this week. We took time to reflect on everything we’ve achieved this year, chatted about our plans for 2026, but mostly just enjoyed spending quality time together.
December 12, 2025 at 2:43 PM
It was wonderful for our team to come together this week. We took time to reflect on everything we’ve achieved this year, chatted about our plans for 2026, but mostly just enjoyed spending quality time together.
What do you do to support the wellbeing of your team?
We’ve got our team day tomorrow, and we’re really looking forward to it — a chance to catch up, chat, share ideas and just enjoy each other’s company. 💜
Pic from last year's get-together.
We’ve got our team day tomorrow, and we’re really looking forward to it — a chance to catch up, chat, share ideas and just enjoy each other’s company. 💜
Pic from last year's get-together.
December 9, 2025 at 4:24 PM
What do you do to support the wellbeing of your team?
We’ve got our team day tomorrow, and we’re really looking forward to it — a chance to catch up, chat, share ideas and just enjoy each other’s company. 💜
Pic from last year's get-together.
We’ve got our team day tomorrow, and we’re really looking forward to it — a chance to catch up, chat, share ideas and just enjoy each other’s company. 💜
Pic from last year's get-together.
Our Advanced Helpline Skills course is designed for experienced helpline professionals who want to enhance the quality of support they provide.
Find out more on our website. www.helplines.org/training/lev...
Find out more on our website. www.helplines.org/training/lev...
December 8, 2025 at 2:30 PM
Our Advanced Helpline Skills course is designed for experienced helpline professionals who want to enhance the quality of support they provide.
Find out more on our website. www.helplines.org/training/lev...
Find out more on our website. www.helplines.org/training/lev...
Congratulations to MND Connect on achieving the Helplines Standard!
Throughout the assessment, the team showed exceptional knowledge and professionalism across a wide range of topics.
Congratulations @mndassoc.bsky.social
Throughout the assessment, the team showed exceptional knowledge and professionalism across a wide range of topics.
Congratulations @mndassoc.bsky.social
December 5, 2025 at 10:28 AM
Congratulations to MND Connect on achieving the Helplines Standard!
Throughout the assessment, the team showed exceptional knowledge and professionalism across a wide range of topics.
Congratulations @mndassoc.bsky.social
Throughout the assessment, the team showed exceptional knowledge and professionalism across a wide range of topics.
Congratulations @mndassoc.bsky.social
Congratulations to Chest Heart & Stroke Scotland on achieving the Helplines Standard. The assessor praised the team’s values-led approach, noting how the organisation’s mission and safeguarding practices are strongly embedded across its culture and operations.
A fantastic achievement!
A fantastic achievement!
December 3, 2025 at 4:23 PM
Congratulations to Chest Heart & Stroke Scotland on achieving the Helplines Standard. The assessor praised the team’s values-led approach, noting how the organisation’s mission and safeguarding practices are strongly embedded across its culture and operations.
A fantastic achievement!
A fantastic achievement!
15% off training in January 2026 if you book this week!
To help you and your teams begin 2026 with confidence, we’re offering 15% off all open and virtual in-house training taking place in January 2026 if you book between 2 and 9 December 2025.
www.helplines.org/training/cos...
To help you and your teams begin 2026 with confidence, we’re offering 15% off all open and virtual in-house training taking place in January 2026 if you book between 2 and 9 December 2025.
www.helplines.org/training/cos...
December 2, 2025 at 3:24 PM
15% off training in January 2026 if you book this week!
To help you and your teams begin 2026 with confidence, we’re offering 15% off all open and virtual in-house training taking place in January 2026 if you book between 2 and 9 December 2025.
www.helplines.org/training/cos...
To help you and your teams begin 2026 with confidence, we’re offering 15% off all open and virtual in-house training taking place in January 2026 if you book between 2 and 9 December 2025.
www.helplines.org/training/cos...
Final call to join our Member Masterclass with Stamma, taking place tomorrow (Tuesday 18 November 2025).
Hopefully, see you there.
www.helplines.org/membership/m...
Hopefully, see you there.
www.helplines.org/membership/m...
November 17, 2025 at 2:43 PM
Final call to join our Member Masterclass with Stamma, taking place tomorrow (Tuesday 18 November 2025).
Hopefully, see you there.
www.helplines.org/membership/m...
Hopefully, see you there.
www.helplines.org/membership/m...
Congratulations to NacoaUK , winner of Helpline of the Year 2025.
Nacoa provides information, advice and support for everyone affected by a parent’s drinking, and their helpline is at the heart of their work.
Nacoa provides information, advice and support for everyone affected by a parent’s drinking, and their helpline is at the heart of their work.
November 13, 2025 at 3:40 PM
Congratulations to NacoaUK , winner of Helpline of the Year 2025.
Nacoa provides information, advice and support for everyone affected by a parent’s drinking, and their helpline is at the heart of their work.
Nacoa provides information, advice and support for everyone affected by a parent’s drinking, and their helpline is at the heart of their work.
It’s another busy week for Helplines Partnership training!
We’re delivering a variety of courses to helpline professionals.
Here’s some feedback from yesterday’s training, led by Stella Pearson.
We’re delivering a variety of courses to helpline professionals.
Here’s some feedback from yesterday’s training, led by Stella Pearson.
November 12, 2025 at 2:30 PM
It’s another busy week for Helplines Partnership training!
We’re delivering a variety of courses to helpline professionals.
Here’s some feedback from yesterday’s training, led by Stella Pearson.
We’re delivering a variety of courses to helpline professionals.
Here’s some feedback from yesterday’s training, led by Stella Pearson.
Join our Member Masterclass with Stamma on Tuesday 18 November 2025 and make your service more stammer friendly. www.helplines.org/membership/m...
November 11, 2025 at 11:51 AM
Join our Member Masterclass with Stamma on Tuesday 18 November 2025 and make your service more stammer friendly. www.helplines.org/membership/m...
Super early bird launch—15% off Annual Conference and Helpline Awards 2026! After a fantastic 2025, join us in Manchester for 2026.
Take advantage of the Super Early Bird offer when you book by 5pm on Monday 24 November 2025 and save 15% on the standard rate.
airtable.com/app7L2SoBgaa...
Take advantage of the Super Early Bird offer when you book by 5pm on Monday 24 November 2025 and save 15% on the standard rate.
airtable.com/app7L2SoBgaa...
November 10, 2025 at 3:55 PM
Super early bird launch—15% off Annual Conference and Helpline Awards 2026! After a fantastic 2025, join us in Manchester for 2026.
Take advantage of the Super Early Bird offer when you book by 5pm on Monday 24 November 2025 and save 15% on the standard rate.
airtable.com/app7L2SoBgaa...
Take advantage of the Super Early Bird offer when you book by 5pm on Monday 24 November 2025 and save 15% on the standard rate.
airtable.com/app7L2SoBgaa...
We're heading to Manchester tomorrow in preparation for our Annual Conference and Helpline Awards. We can't wait to see you there. It's going to be a good one!
November 4, 2025 at 4:33 PM
We're heading to Manchester tomorrow in preparation for our Annual Conference and Helpline Awards. We can't wait to see you there. It's going to be a good one!
Only a few more days to go until our Annual Conference and Helpline Awards at the Hyatt Regency in Manchester!
We’re ready and looking forward to welcoming you.
We’re ready and looking forward to welcoming you.
November 3, 2025 at 3:58 PM
Only a few more days to go until our Annual Conference and Helpline Awards at the Hyatt Regency in Manchester!
We’re ready and looking forward to welcoming you.
We’re ready and looking forward to welcoming you.
Two conference places are now available—first come, first served!
Places will be allocated on a first come, first served basis. To secure your spot, please email membership@helplines.org as soon as possible.
Places will be allocated on a first come, first served basis. To secure your spot, please email membership@helplines.org as soon as possible.
October 30, 2025 at 3:16 PM
Two conference places are now available—first come, first served!
Places will be allocated on a first come, first served basis. To secure your spot, please email membership@helplines.org as soon as possible.
Places will be allocated on a first come, first served basis. To secure your spot, please email membership@helplines.org as soon as possible.
Introducing our new Member Masterclass Series—where shared learning inspires growth!
Our opening session features STAMMA who will guide us through talking with callers who stammer.
www.helplines.org/membership/m...
Our opening session features STAMMA who will guide us through talking with callers who stammer.
www.helplines.org/membership/m...
Tuesday 18 November - Member Masterclass feat. STAMMA - Helplines Partnership
Member Masterclass virtual event - Tuesday 18 November
www.helplines.org
October 29, 2025 at 4:24 PM
Introducing our new Member Masterclass Series—where shared learning inspires growth!
Our opening session features STAMMA who will guide us through talking with callers who stammer.
www.helplines.org/membership/m...
Our opening session features STAMMA who will guide us through talking with callers who stammer.
www.helplines.org/membership/m...
Strengthen your skills this November with our upcoming training courses!
✅ Vicarious Trauma (11 Nov)
✅ Worker Wellbeing (19 Nov)
✅ Level 1 - Essential Helpline Skills (20 Nov)
✅ Safeguarding for Helplines (25 Nov)
✅ Level 2 - Developing Helpline Skills (27 Nov)
www.helplines.org/training/
✅ Vicarious Trauma (11 Nov)
✅ Worker Wellbeing (19 Nov)
✅ Level 1 - Essential Helpline Skills (20 Nov)
✅ Safeguarding for Helplines (25 Nov)
✅ Level 2 - Developing Helpline Skills (27 Nov)
www.helplines.org/training/
October 28, 2025 at 11:27 AM
Strengthen your skills this November with our upcoming training courses!
✅ Vicarious Trauma (11 Nov)
✅ Worker Wellbeing (19 Nov)
✅ Level 1 - Essential Helpline Skills (20 Nov)
✅ Safeguarding for Helplines (25 Nov)
✅ Level 2 - Developing Helpline Skills (27 Nov)
www.helplines.org/training/
✅ Vicarious Trauma (11 Nov)
✅ Worker Wellbeing (19 Nov)
✅ Level 1 - Essential Helpline Skills (20 Nov)
✅ Safeguarding for Helplines (25 Nov)
✅ Level 2 - Developing Helpline Skills (27 Nov)
www.helplines.org/training/
The Annual Conference and Helpline Awards has now sold out!
Thank you to everyone who has booked a place. We can’t wait to welcome you to the Hyatt Regency in Manchester on Thursday 6 November 2025 to celebrate the amazing work of the helpline sector.
See you there!
Thank you to everyone who has booked a place. We can’t wait to welcome you to the Hyatt Regency in Manchester on Thursday 6 November 2025 to celebrate the amazing work of the helpline sector.
See you there!
October 27, 2025 at 4:15 PM
The Annual Conference and Helpline Awards has now sold out!
Thank you to everyone who has booked a place. We can’t wait to welcome you to the Hyatt Regency in Manchester on Thursday 6 November 2025 to celebrate the amazing work of the helpline sector.
See you there!
Thank you to everyone who has booked a place. We can’t wait to welcome you to the Hyatt Regency in Manchester on Thursday 6 November 2025 to celebrate the amazing work of the helpline sector.
See you there!
If you are struggling and need to talk, Helplines Partnership's Find a Helpline service is here to help.
Whether it's mental health, emotional support, or practical advice, there's a helpline for you.
www.helplines.org/helplines/
Whether it's mental health, emotional support, or practical advice, there's a helpline for you.
www.helplines.org/helplines/
October 24, 2025 at 3:37 PM
If you are struggling and need to talk, Helplines Partnership's Find a Helpline service is here to help.
Whether it's mental health, emotional support, or practical advice, there's a helpline for you.
www.helplines.org/helplines/
Whether it's mental health, emotional support, or practical advice, there's a helpline for you.
www.helplines.org/helplines/
Introducing our new Member Masterclass Series—where shared learning inspires growth!
Our opening session features STAMMA, who will guide us through talking with callers who stammer.
www.helplines.org/membership/m...
Our opening session features STAMMA, who will guide us through talking with callers who stammer.
www.helplines.org/membership/m...
October 23, 2025 at 9:40 AM
Introducing our new Member Masterclass Series—where shared learning inspires growth!
Our opening session features STAMMA, who will guide us through talking with callers who stammer.
www.helplines.org/membership/m...
Our opening session features STAMMA, who will guide us through talking with callers who stammer.
www.helplines.org/membership/m...
Only two weeks to go until our Annual Conference and Helpline Awards! We can't wait to see you there.
October 21, 2025 at 2:32 PM
Only two weeks to go until our Annual Conference and Helpline Awards! We can't wait to see you there.
Thank you to everyone who joined us for this morning's AGM and Member Showcase. It was wonderful to celebrate the past year at Helplines Partnership, share our plans for next year, and hear from Joe Godden from NYAS (National Youth Advocacy Service) in our Member Showcase.
October 15, 2025 at 3:30 PM
Thank you to everyone who joined us for this morning's AGM and Member Showcase. It was wonderful to celebrate the past year at Helplines Partnership, share our plans for next year, and hear from Joe Godden from NYAS (National Youth Advocacy Service) in our Member Showcase.
And we're off! Looking forward to talking all things Helplines Standard this morning.
October 9, 2025 at 9:38 AM
And we're off! Looking forward to talking all things Helplines Standard this morning.
Our next Helplines Standard Discovery Session is happening tomorrow (Thursday 9 October 2025) 10.30am to 11.30am on Zoom.
Everyone is welcome—the session is free and there’s no obligation to take the next step.
Book here airtable.com/appbxmYx5gUU...
Everyone is welcome—the session is free and there’s no obligation to take the next step.
Book here airtable.com/appbxmYx5gUU...
October 8, 2025 at 2:47 PM
Our next Helplines Standard Discovery Session is happening tomorrow (Thursday 9 October 2025) 10.30am to 11.30am on Zoom.
Everyone is welcome—the session is free and there’s no obligation to take the next step.
Book here airtable.com/appbxmYx5gUU...
Everyone is welcome—the session is free and there’s no obligation to take the next step.
Book here airtable.com/appbxmYx5gUU...
It’s today!
We’re looking forward to welcoming you to our Helpline Sector Networking Event, taking place this morning, Thursday 2 October 2025, 11am to 12pm on Zoom.
We’re looking forward to welcoming you to our Helpline Sector Networking Event, taking place this morning, Thursday 2 October 2025, 11am to 12pm on Zoom.
October 2, 2025 at 9:34 AM
It’s today!
We’re looking forward to welcoming you to our Helpline Sector Networking Event, taking place this morning, Thursday 2 October 2025, 11am to 12pm on Zoom.
We’re looking forward to welcoming you to our Helpline Sector Networking Event, taking place this morning, Thursday 2 October 2025, 11am to 12pm on Zoom.
It’s a wrap!
We’ve had a fantastic few days at the Labour Party Conference in Liverpool, raising awareness of the helpline sector and the incredible work of helplines across the UK.
A big thank you to everyone who stopped by to talk with us.
We’ve had a fantastic few days at the Labour Party Conference in Liverpool, raising awareness of the helpline sector and the incredible work of helplines across the UK.
A big thank you to everyone who stopped by to talk with us.
October 1, 2025 at 2:45 PM
It’s a wrap!
We’ve had a fantastic few days at the Labour Party Conference in Liverpool, raising awareness of the helpline sector and the incredible work of helplines across the UK.
A big thank you to everyone who stopped by to talk with us.
We’ve had a fantastic few days at the Labour Party Conference in Liverpool, raising awareness of the helpline sector and the incredible work of helplines across the UK.
A big thank you to everyone who stopped by to talk with us.