And all turning 55!

Less incidents and improved time to resolution when they do happen.

The corporate equivalent of using a child’s full name as a parent.

I learned this week there’s a word for that! bsky.app/profile/susi...

Refusing to create the link may have been the more correct action from an academic point of view. However, creating a link put the workflow in a state that is more recoverable, making it the better choice.

Someone not being presented any options is a known path, eg. sometimes people's schedules are full, that systems and humans have ways to handle.

Terminating the chain by refusing to create a link would be much harder for the adjacent systems and humans to recover from.

This came to light as we worked through an edge in a scheduling workflow.

We could be asked to create a scheduling link which it was impossible to satisfy, and so we had a choice to make: refuse to create the link, or create a link that would never present any options.

When you form part of a chain, if you refuse to move forward then the whole workflow may be broken.

Instead of refusing to play your part, it may be better to respond with an action that later parts in the chain are then aware of and can handle appropriately.

It wasn't from the start for us, but agree on it being a superpower.

I wrote about the motivation for it nearly 4 years ago 👴

gshutler.com/2020/12/movi...

I should probably write about how our practices today are influenced by the presence of the rich observability we have!