You: "I need a car."
Sales: ....

** everyone blinks slowly **

This is completely unrelated to onboarding customers of course. Completely unrelated. Satisfaction comes from overcoming challenges, after all.

Sales: "Ok. Is there anything else?"
You: "What do I do now?"
Sales: "Well, you drive whereever you want to!"
You: "Yeah, but where?"
Sales: "Maybe home. The mall. The grocery store. The golf course. The world is now available to you. Enjoy."
You: "Which one?"
Sales: "You decide..."

How do my fellow leaders keep it all organized?

They don’t replace your strategy, they help you execute it without burning out your team.

In a year where budgets are tight and threats are relentless, “DIY” is often the slowest and priciest path.

This can be very empowering, but the hidden costs can pile up. By the time you’ve staffed, trained, and re-trained, you’ve spent more than you would have by leaning on experts who’ve solved the same problems hundreds of times. TAMs and PS aren’t shortcuts, they’re accelerators.

4. Blame is easy. Resolution is hard. Blame has no results other than weak people feeling slightly less weak (not being less weak, just temporarily feeling it).

Go forth, my friends, make some colossal mistakes and then improve the world with them.

3. There will be no greater knowledge of how an organization truly works in a disasterous moment than the leadership coming directly out of a disastrous moment. A fire happens to be a great fire drill.

1. You lost the resilience, personally and professionaly, that was just built from the failure.
2. Experience is learning from anything that didn't work. You now have a more experienced leader than you had moments ago.

First, what do dislike the most right now? Second, what would make your boss happy as an outcome from this transaction."

There is a lot of experience in this statement. Enjoy the free resource.

That transaction is usually along the lines of 'I want to do good at work'.

"Hey Angry. I'm the [final boss of angry customer stuff] and I want to learn two things to start this conversation.

* Aggressively weaponize the management of the Risk, not the fear, uncertainty or doom.
-> Nation-state Ransomware, "Godzilla stepped on my data center" or "Fire at our Co-lo/Cloud" are all the same DR AND business continuity exercise. Godzilla is just way more fun to yell about in a suit.