me: "How was I to know I needed to bring X document if you didn't write it in the letter you sent me indicating which items I should bring to the appointment?"
RMV staff person: [shrug emoji in human form]
me: "How was I to know I needed to bring X document if you didn't write it in the letter you sent me indicating which items I should bring to the appointment?"
RMV staff person: [shrug emoji in human form]