This was such a fun glimpse into the past. On a related note, I have never been more grateful for the current video cameras.

Hope you got some good rest and relaxation! Look forward to your return

This is, unfortunately, my shocked face

I hope you feel better soon!

You‘ve got this!

…and also I got the sense she wanted to help, and I could possibly get help to find a loophole from her if I get to talk to her again.

I am now researching ways my neighbors can fight this because it is stupid cold out right now.

…multi-thousand dollar errors on people’s bills, so I am not convinced my neighbors even owe this much.

I was exceptionally nice to the lady on the phone because I will not verbally abuse phone support workers when they tell me insane things that are their company’s fault, even when I am furious..

…insane dollar amount is the minimum amount to avoid shutoff at this point. Also they asked if I could bring the notice to the neighbor to make sure *they* are aware.

Friends. What in the undying tardigrade is this. At this point my neighbors know.

Also, this company is notorious for making…

…they make the same mistake again and shut off my house in error, and 2. Ask if there was a way I could pay some of this bill for them to help them avoid shut off (I cannot possibly pay the entire bill, it is insane).

They told me they will make sure to not shut me off instead and also said the…