Gabby Richards
@gabbyrichards.bsky.social
NEPA native. Dedicated foodie. Professional binge-watcher. Hot & cold takes 100% my own.
Bottom line is: Don’t play with people’s money.
Giving people a 2 hour heads up that they “might not get paid on time” is egregious and PR malpractice.
Over-communicating is almost always worth the headache in a situation like this 😅
That is all🫠
Giving people a 2 hour heads up that they “might not get paid on time” is egregious and PR malpractice.
Over-communicating is almost always worth the headache in a situation like this 😅
That is all🫠
January 17, 2025 at 12:58 PM
Bottom line is: Don’t play with people’s money.
Giving people a 2 hour heads up that they “might not get paid on time” is egregious and PR malpractice.
Over-communicating is almost always worth the headache in a situation like this 😅
That is all🫠
Giving people a 2 hour heads up that they “might not get paid on time” is egregious and PR malpractice.
Over-communicating is almost always worth the headache in a situation like this 😅
That is all🫠
Thurs: Provide an update in the morning and evening — even if there isn’t one — to **SHOW** people you care about how this might impact their finances.
Friday: Another email in the AM — when direct deposits don’t hit — acknowledging frustration and that it will be fixed soon.
Friday: Another email in the AM — when direct deposits don’t hit — acknowledging frustration and that it will be fixed soon.
January 17, 2025 at 12:58 PM
Thurs: Provide an update in the morning and evening — even if there isn’t one — to **SHOW** people you care about how this might impact their finances.
Friday: Another email in the AM — when direct deposits don’t hit — acknowledging frustration and that it will be fixed soon.
Friday: Another email in the AM — when direct deposits don’t hit — acknowledging frustration and that it will be fixed soon.
3. Over communicate. Even if you don’t have an update that feels like an update, over communicate.
Wed: Communicate the problem exists/you’re working to address it. If people’s direct deposit might be impacted, they need time to plan. Give phone support talking points to help.
Wed: Communicate the problem exists/you’re working to address it. If people’s direct deposit might be impacted, they need time to plan. Give phone support talking points to help.
January 17, 2025 at 12:58 PM
3. Over communicate. Even if you don’t have an update that feels like an update, over communicate.
Wed: Communicate the problem exists/you’re working to address it. If people’s direct deposit might be impacted, they need time to plan. Give phone support talking points to help.
Wed: Communicate the problem exists/you’re working to address it. If people’s direct deposit might be impacted, they need time to plan. Give phone support talking points to help.
2. Lead with acknowledging this is frustrating and an apology.
It goes a long way.
The screenshot is the email I received — you don’t see the apology because it doesn’t come until the last paragraph.
People need to know you understand this will impact them: lead with that.
It goes a long way.
The screenshot is the email I received — you don’t see the apology because it doesn’t come until the last paragraph.
People need to know you understand this will impact them: lead with that.
January 17, 2025 at 12:58 PM
2. Lead with acknowledging this is frustrating and an apology.
It goes a long way.
The screenshot is the email I received — you don’t see the apology because it doesn’t come until the last paragraph.
People need to know you understand this will impact them: lead with that.
It goes a long way.
The screenshot is the email I received — you don’t see the apology because it doesn’t come until the last paragraph.
People need to know you understand this will impact them: lead with that.
1. The moment this issue started, send an email to customers to let them know.
Will this cause a headache? Will the phones blow up? Yes. But letting people know as early as possible that their money might be impacted — especially with a pay day coming — is essential.
Will this cause a headache? Will the phones blow up? Yes. But letting people know as early as possible that their money might be impacted — especially with a pay day coming — is essential.
January 17, 2025 at 12:58 PM
1. The moment this issue started, send an email to customers to let them know.
Will this cause a headache? Will the phones blow up? Yes. But letting people know as early as possible that their money might be impacted — especially with a pay day coming — is essential.
Will this cause a headache? Will the phones blow up? Yes. But letting people know as early as possible that their money might be impacted — especially with a pay day coming — is essential.