Focusrite
@focusrite.com
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We're sorry to hear you are having trouble. Our team would be happy to investigate your issues here if you'd like:
support.focusrite.com/hc/en-gb/req...
Otherwise, if you are located in the US/UK, you can look into our studio trade-in program. More info here:
us.focusrite.com/studio-trade...
support.focusrite.com/hc/en-gb/req...
Otherwise, if you are located in the US/UK, you can look into our studio trade-in program. More info here:
us.focusrite.com/studio-trade...
Submit a request – Focusrite
support.focusrite.com
September 10, 2025 at 6:36 PM
We're sorry to hear you are having trouble. Our team would be happy to investigate your issues here if you'd like:
support.focusrite.com/hc/en-gb/req...
Otherwise, if you are located in the US/UK, you can look into our studio trade-in program. More info here:
us.focusrite.com/studio-trade...
support.focusrite.com/hc/en-gb/req...
Otherwise, if you are located in the US/UK, you can look into our studio trade-in program. More info here:
us.focusrite.com/studio-trade...
Which line are you referring to? Scarlett 4th Gen appears to have superior specs
July 7, 2025 at 2:18 PM
Which line are you referring to? Scarlett 4th Gen appears to have superior specs
The article below offers additional information. but please let us know if we can answer additional questions.
support.focusrite.com/hc/en-gb/art...
support.focusrite.com/hc/en-gb/art...
How high should I set the gain control on my interface?
Historically, with analogue recording, it was often necessary to set input levels as high as possible so the signal is just below (or sometimes exceeding, for effect) the maximum level that the rec...
support.focusrite.com
June 26, 2025 at 4:16 PM
The article below offers additional information. but please let us know if we can answer additional questions.
support.focusrite.com/hc/en-gb/art...
support.focusrite.com/hc/en-gb/art...
The Shure MV7X is a dynamic microphone; dynamic mics typically require more gain than condenser mics. You may need to adjust the gain on your input knob, but you can also try supplying additional power via the 5V power input on the Scarlett, or consider using a Cloudlifter or similar device.
June 26, 2025 at 4:16 PM
The Shure MV7X is a dynamic microphone; dynamic mics typically require more gain than condenser mics. You may need to adjust the gain on your input knob, but you can also try supplying additional power via the 5V power input on the Scarlett, or consider using a Cloudlifter or similar device.
Scarlett can work well with Thunderbolt 3/4 ports. Many people use it this way without issue. If you contact our Support Team via phone, email, or Live Chat, they'll help you identify the cause of the connectivity issues you're experiencing - bit.ly/CallFocusrit...
Technical Support Contact Details
Submit a ticket
The best way to contact us for help is to use our Live Chat or create a support ticket at:
support.focusrite.com/hc/en-gb/requests/new
Live Chat
Live chat is generally in use 24 h...
bit.ly
June 9, 2025 at 10:07 AM
Scarlett can work well with Thunderbolt 3/4 ports. Many people use it this way without issue. If you contact our Support Team via phone, email, or Live Chat, they'll help you identify the cause of the connectivity issues you're experiencing - bit.ly/CallFocusrit...
A converter isn't required. Perhaps the port isn't able to supply the required 1.5A USB-C power? Scarlett are class-compliant devices, they use Apple Core Audio on Mac, not a proprietary driver
June 6, 2025 at 1:38 PM
A converter isn't required. Perhaps the port isn't able to supply the required 1.5A USB-C power? Scarlett are class-compliant devices, they use Apple Core Audio on Mac, not a proprietary driver
We're very sorry to hear that you've encountered problems. We'd like to help. Have you discussed this with our Support Team yet? bit.ly/CallFocusrit...
June 6, 2025 at 1:29 PM
We're very sorry to hear that you've encountered problems. We'd like to help. Have you discussed this with our Support Team yet? bit.ly/CallFocusrit...