FixingSturgeonsLaw
@fixingsturgeonslaw.bsky.social
Lately I can't go a single day without bad processes or tech blocking my way. I'm trying to fix that by pointing it out.
For smaller meetings, I'm finding a skim of the full transcript to be more effective than AI summaries. But I think there's something about accountability here too - when contributions are omitted, who can I ask to check/rectify? And will they just say "Copilot did that part" and wash their hands?
December 20, 2025 at 8:06 AM
For smaller meetings, I'm finding a skim of the full transcript to be more effective than AI summaries. But I think there's something about accountability here too - when contributions are omitted, who can I ask to check/rectify? And will they just say "Copilot did that part" and wash their hands?
"No problem," I think, "I'll just contact British Gas and get this sorted." Except their website doesn't let me. I first have to tell them what sort of account I have and log in to it (spoiler: I can't). And their chatbot produces an infinite loop of inappropriate options. Nice one. 8/8
November 22, 2025 at 8:19 AM
"No problem," I think, "I'll just contact British Gas and get this sorted." Except their website doesn't let me. I first have to tell them what sort of account I have and log in to it (spoiler: I can't). And their chatbot produces an infinite loop of inappropriate options. Nice one. 8/8
And no matter what email address I enter on this screen, I just receive an email from British Gas saying there is no account registered to my email address. But they just emailed me two days ago?! And If I try to create a new account, I hit a "we're having technical errors" page. 7/8
November 22, 2025 at 8:19 AM
And no matter what email address I enter on this screen, I just receive an email from British Gas saying there is no account registered to my email address. But they just emailed me two days ago?! And If I try to create a new account, I hit a "we're having technical errors" page. 7/8
Any email address I try to login with now just returns an "Uh oh, that didn't work" error without even asking me for a password. If I press the option to check my login details, I'm taken to a "forgotten password" screen. Why? haven't forgotten my password. 6/8
November 22, 2025 at 8:19 AM
Any email address I try to login with now just returns an "Uh oh, that didn't work" error without even asking me for a password. If I press the option to check my login details, I'm taken to a "forgotten password" screen. Why? haven't forgotten my password. 6/8
Fast forward to two days ago, when British Gas emailed me under my utilities account reference to say my final bill statement was ready. Huh? I left 2.5 years ago and already had my final statement at the time. Their email says I can manage my account online, but I can't. 5/8
November 22, 2025 at 8:19 AM
Fast forward to two days ago, when British Gas emailed me under my utilities account reference to say my final bill statement was ready. Huh? I left 2.5 years ago and already had my final statement at the time. Their email says I can manage my account online, but I can't. 5/8
Using my email address took me to an account with my old utility bills and no HomeCare policy. I couldn't create a new account because my email address was already in use. I couldn't use a different email address because my HomeCare policy was set up under my main email address. 4/8
November 22, 2025 at 8:19 AM
Using my email address took me to an account with my old utility bills and no HomeCare policy. I couldn't create a new account because my email address was already in use. I couldn't use a different email address because my HomeCare policy was set up under my main email address. 4/8
In 2024, I bought a boiler HomeCare policy from British Gas. They told me by email that I could access my docs by logging into my account online. Sadly, this wasn't true. 3/8
November 22, 2025 at 8:19 AM
In 2024, I bought a boiler HomeCare policy from British Gas. They told me by email that I could access my docs by logging into my account online. Sadly, this wasn't true. 3/8
In 2023, I switched to @octopus.energy because I'd been trying to get British Gas to solve a problem with smart meter readings for over a year and could never get sensible replies - let alone progress towards a solution - from their representatives. But that's another story. 2/8
November 22, 2025 at 8:19 AM
In 2023, I switched to @octopus.energy because I'd been trying to get British Gas to solve a problem with smart meter readings for over a year and could never get sensible replies - let alone progress towards a solution - from their representatives. But that's another story. 2/8
That's a shame! What's the other way?
November 16, 2025 at 11:42 AM
That's a shame! What's the other way?