is that working for you or causing you grief? If it's unpleasant you might look at The Four Agreements

Frustrated that VA messaging system is still down. They had 2 days of planned maintenance and I was hoping they'd resolve their issues but it's still down this week.

As a SRM, I like prescriptive values even if I end up tweaking it for my own company. So of course I like this MoSCoW infographic