Their business practices still suck and it's unacceptable that I had to file a case to get what I paid for.

I reported the problem to PayPal. No response from Crown and Paw. I tried to check the status this morning and my order no longer exists. 🙄
Also, they apparently have an abysmal rating with BBB for taking people's money, not fulfilling orders and unresolved complaints.
Thieving assholes!