The best leaders don’t have all the answers.

They ask better questions.
They listen deeper.
They create space for solutions to emerge.

Leadership isn’t about being the loudest in the room—it’s about being the most present. #Leadership #GrowthMindset #BusinessWisdom

What’s the BEST customer experience you’ve ever had as a customer yourself?

(Mine: a service that remembered my preferences without me asking 👏)

The best way to design CX → live it as a customer.
#CX #CustomerLoyalty #Leadership

Each customer who leaves isn’t just lost revenue.

They take with them:

• Acquisition cost you already paid
• Potential referrals
• Product feedback you’ll never get

Retention isn’t “nice to have.” It’s your silent profit center.
#SaaS #CustomerSuccess #BusinessGrowth

Every founder I know has faced a moment where quitting felt easier than continuing.

The difference? They chose to keep going.

Progress is rarely loud. Most of the time, it looks like quiet consistency.
#Entrepreneurship #GrowthMindset #Leadership

A healthy SaaS business isn’t just about ARR.

If your revenue depends mostly on new sales, you’re exposed.

The strongest companies I’ve seen?
40–60% of growth comes from expansion revenue: upsells, renewals, loyalty.

Sustainable > flashy.
#SaaS #CustomerSuccess #RevenueGrowth

Founders, be honest:

What keeps you up more at night?

1. Finding new customers 🧲
2. Keeping existing ones happy 🤝
3. Scaling systems 📈

(Replies might surprise you 👇)
#Startups #SaaS #SmallBusiness

The best businesses aren’t built on transactions. They’re built on trust.

Data matters. But people remember how you made them feel.

As leaders, if we ignore the human side of business, we’ll always be chasing—not leading. #Leadership #BusinessWisdom #CX

If you had to choose ONE to focus on for the next 6 months, which would you pick?

A) Improving customer onboarding
B) Reducing response time in support
C) Building customer loyalty programs
D) Gathering better feedback

Curious what other founders & owners think 👀
#CX #Startups #BusinessGrowth

Growth isn’t just about adding new customers. True growth is when existing customers choose to stay, expand, and advocate for you.

Founders: if your churn is high, your growth isn’t real—it’s a treadmill.

Question: What's one retention metric that matters?
#CustomerSuccess #SaaS #GrowthMindset

Ah, @bsky.app – it's like when Twitter was still Twitter...
Only better?

Or, so I've heard.