Silence in support is a signal: fixed, not urgent, or stuck. Follow up to reduce effort—one clear yes/no question, then a gentle nudge. 👉 Read the full article → post.elliotrees.co.uk/8PTm9o
#ITSupport #ServiceDesk

Modern work didn’t get harder — it got noisier.

Computers were built to remove repetitive work, not turn humans into workflow glue. Automation isn’t a trend. It’s a return to first principles.

The real win isn’t speed. It’s attention.

👉 Read the full article → post.elliotrees.co.uk/bMQfN6

We didn’t automate ourselves out of jobs.
We automated ourselves out of busy work.

Automation removes friction. AI supports judgement. Humans stay accountable.

Blur those lines and you don’t scale — you add risk.

👉 Read the full article → post.elliotrees.co.uk/pavQ5N

#MSP #ITAutomation

So this is Bluesky? #bluesky #newuser #finalygottheinvite