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Hi there, we're happy to look into this for you. Could you share your support ticket number? If you don't have one yet, you can reach out to us privately via one of our supported social media channels: help.dropbox.com/account-sett...
How to contact Dropbox support on social media
help.dropbox.com
November 7, 2025 at 5:08 PM
Hi there, we're happy to look into this for you. Could you share your support ticket number? If you don't have one yet, you can reach out to us privately via one of our supported social media channels: help.dropbox.com/account-sett...
Hi Logan, Dropbox customer data is not used to train third-party AI models. Learn more about our AI Principles here: www.dropbox.com/ai-principles.
Dropbox AI Principles
Dropbox’s AI Principles that will guide how we develop AI technologies responsibly and in a “worthy of trust” manner.
www.dropbox.com
July 28, 2025 at 10:12 PM
Hi Logan, Dropbox customer data is not used to train third-party AI models. Learn more about our AI Principles here: www.dropbox.com/ai-principles.
Hi Louie, our team is aware and worked on a fix—just make sure you've installed the latest Dropbox beta (version 227.3.4638) to regain access to Dropbox. If you're still seeing any issues, feel free to DM us.
June 12, 2025 at 4:41 PM
Hi Louie, our team is aware and worked on a fix—just make sure you've installed the latest Dropbox beta (version 227.3.4638) to regain access to Dropbox. If you're still seeing any issues, feel free to DM us.
Hi John, thanks for your patience while we got this sorted! The issue should be resolved now—just make sure you've installed the latest Dropbox beta (version 227.3.4638) to regain access to Dropbox. If you're still seeing any issues, feel free to DM us.
June 11, 2025 at 9:19 PM
Hi John, thanks for your patience while we got this sorted! The issue should be resolved now—just make sure you've installed the latest Dropbox beta (version 227.3.4638) to regain access to Dropbox. If you're still seeing any issues, feel free to DM us.
When the beta release is available, we'll post updates on the Dropbox Community. Feel free to check in for the latest info: www.dropboxforum.com/category/101...
Dropbox desktop client builds | The Dropbox Community
Download the latest Dropbox beta or stable build.
www.dropboxforum.com
June 11, 2025 at 7:11 PM
When the beta release is available, we'll post updates on the Dropbox Community. Feel free to check in for the latest info: www.dropboxforum.com/category/101...
Hi John, thanks for flagging this. Our team is aware and actively working on a fix that should be available soon. We appreciate your patience.
June 11, 2025 at 12:10 AM
Hi John, thanks for flagging this. Our team is aware and actively working on a fix that should be available soon. We appreciate your patience.
Hi Arrianna, thanks for getting in touch with us. If you’d like to DM us your support ticket number, we’ll be happy to take a look.
November 25, 2024 at 6:03 PM
Hi Arrianna, thanks for getting in touch with us. If you’d like to DM us your support ticket number, we’ll be happy to take a look.
Thank you for bringing this to our attention. This is certainly not the experience we want for our users. We’ve taken a look and this should now be resolved. We appreciate your feedback and please let us know if you experience any other issues.
October 17, 2024 at 3:29 PM
Thank you for bringing this to our attention. This is certainly not the experience we want for our users. We’ve taken a look and this should now be resolved. We appreciate your feedback and please let us know if you experience any other issues.
…(2/2) If users do not see a third-party AI toggle in the settings menu, AI features from Dropbox are not currently available to them. In other words, when you get access to our AI features, you’ll also gain access to the AI settings. help.dropbox.com/view-edit/dr...
How to use Dropbox AI
Dropbox AI answers questions about your files and generates summaries. Learn how to use Dropbox AI and enable it for individuals and teams.
help.dropbox.com
December 13, 2023 at 11:13 PM
…(2/2) If users do not see a third-party AI toggle in the settings menu, AI features from Dropbox are not currently available to them. In other words, when you get access to our AI features, you’ll also gain access to the AI settings. help.dropbox.com/view-edit/dr...
The third-party AI toggle is only turned on to give customers the opportunity to view new AI features, like Dropbox AI. Neither this nor any other setting automatically or passively sends any Dropbox customer data to a third-party AI service. (1/2)
December 13, 2023 at 11:12 PM
The third-party AI toggle is only turned on to give customers the opportunity to view new AI features, like Dropbox AI. Neither this nor any other setting automatically or passively sends any Dropbox customer data to a third-party AI service. (1/2)