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drazul.bsky.social
Drazul
@drazul.bsky.social
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I am a nondescript furry with a passion for two wheels and an eye for art.
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Reposted by Drazul
voiddebris.bsky.social
‼️Important Update‼️

There have been increasing reports of people receiving verbal abuse when calling in complaints

So we've put together steps + a script to follow if this happens!

Please be careful out there

↻💬♡ to help spread the info!
***Important Notice*** If you are calling Visa, there have been increasing reports of harassment from Visa representatives, including calling people rapists If this happens to you, please take the following actions: 1) Stay calm! Do NOT engage in harassment back 2) Request to speak to a supervisor 3) If they refuse or hung up on you, call back and *immediately* escalate to a supervisor 4) Put in a complaint of the behavior (script below) 5) Afterwards *or* if they refuse to take your complaint, submit a BBB complaint (script below) Call Center Abuse Complaint: Hello, I'm calling to submit an official complaint about abuse I received from a call center representative today. I called at (time) and spoke with (name, if you know it). Their behavior was beyond inappropriate. The representative said (provide details). Once finished submitting that complaint, tell them you would still like to file the initial complaint you called about. BBB script: I'm filing a complaint in regards to their conduct when I called in to inquire about the situation between them and several gaming platforms. Upon mentioning the nature of my call the representative on the phone was exceptionally rude to me. They (insert details here). This sort of behavior is unprofessional and unacceptable. This should not be how they treat their customers. BBB script pt 2 (what you're looking for them to do in response): I would like a formal apology, my initial complaint to be processed, and the company to re-train their call center staff to prevent such occurrences in the future.
July 29, 2025 at 2:37 PM