Analysing (un)subscription flows for newspapers in the Netherlands, Germany, the UK and the US, they found intentional barriers like mandatory exit polls or the need to actually call representatives. Learn more about how corporations try to trap their customers at arxiv.org/pdf/2309.17145
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This decision was informed by empirical research presented at the CHI'24. For that, DIG's Güneş Acar and Hanna Schraffenberger and colleagues from Radboud and Maynooth University examined the Roach Motel, a #DarkPattern describing services that are easy to sign up for but difficult to cancel. (2/3)