Miscommunication happens when we assume words mean the same thing to everyone. They don’t. Next time a conversation starts to feel tense or uncertain, slow it down. Ask, “What does that mean to you?” Clarity beats assumption every time.
Miscommunication happens when we assume words mean the same thing to everyone. They don’t. Next time a conversation starts to feel tense or uncertain, slow it down. Ask, “What does that mean to you?” Clarity beats assumption every time.
There is no reason to go into a job interview or a difficult conversation and not have a plan A and a plan B.
Stop winging it!
There is no reason to go into a job interview or a difficult conversation and not have a plan A and a plan B.
Stop winging it!
If you feel the need to say, "I hear you" or "I am listening," then you are not truly hearing or really listening.
Instead, prove you are listening with a paraphrase. Repeat back what they said in your own words.
Best active listening tool for defusing anger.
If you feel the need to say, "I hear you" or "I am listening," then you are not truly hearing or really listening.
Instead, prove you are listening with a paraphrase. Repeat back what they said in your own words.
Best active listening tool for defusing anger.
"Don't get caught in the culture of speed."
Meaning: Don't get in such a hurry to find a problem and execute a solution. Most of the time, the presenting issue is not the real issue. Slow Down.
"Don't get caught in the culture of speed."
Meaning: Don't get in such a hurry to find a problem and execute a solution. Most of the time, the presenting issue is not the real issue. Slow Down.