**THIS IS A SCHEDULED EVENT Feb 18, 06:00 - 07:30 UTC** Feb 13, 13:41 UTC **Scheduled** - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out. During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted. Availability and accessibility of your Private Cloud resources will remain unaffected.

**THIS IS A SCHEDULED EVENT Feb 10, 20:00 - 21:00 UTC** Feb 10, 10:53 UTC **Scheduled** - To resolve acute performance issues we need to adjust configurations on networking components. We do not expect any downtime or service degradation.

<p><strong>THIS IS A SCHEDULED EVENT Feb <var data-var='date'>11</var>, <var data-var='time'>06:00</var> - <var data-var='time'>07:30</var> UTC</strong></p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>15:22</var> UTC</small><br><strong>Scheduled</strong> - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.<br />During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.<br />Availability and accessibility of your Private Cloud resources will remain unaffected.</p>

<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>16:43</var> UTC</small><br><strong>Resolved</strong> - We marking this incident as fully resolved</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:46</var> UTC</small><br><strong>Monitoring</strong> - The root cause could be identified quickly and the Infrastructure team reports that the issue should be resolved. We are monitoring the situation and will then resolve the incident.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:41</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating increased error rates in our IAM Service. We will update this incident shortly with more information</p>

<p><strong>THIS IS A SCHEDULED EVENT Feb <var data-var='date'>6</var>, <var data-var='time'>08:00</var> - <var data-var='time'>12:00</var> UTC</strong></p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>19:28</var> UTC</small><br><strong>Scheduled</strong> - Due to a hardware defect, we are performing emergency maintenance in our Las Vegas Data Center. While we strive to keep downtime to a minimum, customers may experience service disruptions ranging from 10 to 60 minutes, depending on specific configurations.<br /><br />During this window, provisioning jobs for customers in this data center will be unavailable. <br />There will be no impact on existing, already provisioned customer services.</p>

<p><strong>THIS IS A SCHEDULED EVENT Feb <var data-var='date'>9</var>, <var data-var='time'>18:00</var> - <var data-var='time'>21:00</var> UTC</strong></p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>11:23</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance to upgrade network configuration packages on our infrastructure servers.<br /><br />Expected Impact:<br />- Brief, intermittent connectivity issues may occur during the upgrade<br />- Individual servers may experience momentary drops but should recover automatically<br />- Services should remain available with minimal disruption<br /><br />This upgrade is necessary to ensure proper reachability and security compliance across all locations.<br /><br />We will monitor the maintenance closely and provide updates if any issues arise.</p>

<p><strong>THIS IS A SCHEDULED EVENT Feb <var data-var='date'>10</var>, <var data-var='time'>18:00</var> - <var data-var='time'>21:00</var> UTC</strong></p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>11:26</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance to upgrade network configuration packages on our infrastructure servers.<br /><br />Expected Impact:<br />- Brief, intermittent connectivity issues may occur during the upgrade<br />- Individual servers may experience momentary drops but should recover automatically<br />- Services should remain available with minimal disruption<br /><br />This upgrade is necessary to ensure proper reachability and security compliance across all locations.</p>

<p><strong>THIS IS A SCHEDULED EVENT Feb <var data-var='date'>11</var>, <var data-var='time'>18:00</var> - <var data-var='time'>21:00</var> UTC</strong></p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>11:28</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance to upgrade network configuration packages on our infrastructure servers.<br /><br />Expected Impact:<br />- Brief, intermittent connectivity issues may occur during the upgrade<br />- Individual servers may experience momentary drops but should recover automatically<br />- Services should remain available with minimal disruption<br /><br />This upgrade is necessary to ensure proper reachability and security compliance across all locations.</p>

<p><strong>THIS IS A SCHEDULED EVENT Feb <var data-var='date'>12</var>, <var data-var='time'>18:00</var> - <var data-var='time'>23:00</var> UTC</strong></p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>11:31</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance to upgrade network configuration packages on our infrastructure servers.<br /><br />Expected Impact:<br />- Brief, intermittent connectivity issues may occur during the upgrade<br />- Individual servers may experience momentary drops but should recover automatically<br />- Services should remain available with minimal disruption<br /><br />This upgrade is necessary to ensure proper reachability and security compliance across all locations.</p>

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>18:52</var> UTC</small><br><strong>Monitoring</strong> - We are seeing that error rate is dropping and are downgrading the incident. We are actively monitoring the situation further.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>18:12</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an increase in error rate for our AI Model Hub</p>

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>15:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>12:43</var> UTC</small><br><strong>Monitoring</strong> - Processing time for provisioning requests has returned to normal. The service is currently being monitored</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>11:13</var> UTC</small><br><strong>Investigating</strong> - There is currently an increased processing time for provisioning requests initiated via the Data Center Designer or the API. The availability and accessibility of your virtual datacenter resources will remain unaffected.</p>

<p><strong>THIS IS A SCHEDULED EVENT Feb <var data-var='date'>4</var>, <var data-var='time'>06:00</var> - <var data-var='time'>07:30</var> UTC</strong></p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Scheduled</strong> - We would like to inform you that regular maintenance of the Cloud Panel is due to be carried out.<br />During this time, access to the Cloud Panel will be limited while access to the vSphere Clients, NSX Managers and the management VPN themselves will not be impacted.<br />Availability and accessibility of your Private Cloud resources will remain unaffected.</p>

<p><strong>THIS IS A SCHEDULED EVENT Feb <var data-var='date'>25</var>, <var data-var='time'>18:30</var> - <var data-var='time'>22:30</var> UTC</strong></p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>18:24</var> UTC</small><br><strong>Scheduled</strong> - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.<br /><br />The backup console will not be available during the maintenance, scheduled backups will be delayed.</p>

<p><strong>THIS IS A SCHEDULED EVENT Feb <var data-var='date'>26</var>, <var data-var='time'>18:00</var> - <var data-var='time'>22:00</var> UTC</strong></p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>18:28</var> UTC</small><br><strong>Scheduled</strong> - We would like to inform you that regular maintenance on our IONOS cloud backup service is due to be carried out.<br /><br />The backup console will not be available during the maintenance, scheduled backups will be delayed.</p>

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>11:38</var> UTC</small><br><strong>Identified</strong> - A technical issue affecting invoice generation has been identified. We are currently implementing a resolution to restore service to the invoice endpoint. Access to these records is temporarily suspended.</p>

<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>12:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>12:42</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>09:56</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating intermittent issues with IONOS Cloud Support Telephone Line. While mostly outgoing calls are affected, we ask customers to use support@cloud.ionos.com if the team cannot be reached correctly via phone.</p>

<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>17:10</var> UTC</small><br><strong>Resolved</strong> - Our AI Model Hub experienced a temporary degradation, resulting in an increase in 5xx errors when interacting with the service. The issue was identified as a spike in memory usage in the API components. Our teams implemented mitigation measures to stabilize the load, and the service has been fully restored. The incident is now considered resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Monitoring</strong> - The team has successfully mitigated the incident. We are actively monitoring the service to ensure its full restoration.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>11:40</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating increased error rate in our AI Model Hub.</p>

<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>18:55</var> UTC</small><br><strong>Resolved</strong> - We are marking this incident as resolved. We will compile a Root Cause Analysis and will publish it as an update to this incident.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>18:24</var> UTC</small><br><strong>Monitoring</strong> - We have recovered the affected Object Storage and are currently monitoring the recovery of affected systems and services.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>18:24</var> UTC</small><br><strong>Update</strong> - We have recovered the affected Object Storage and are currently monitoring the recovery of affected systems and services.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Update</strong> - We have traced the issue to an internal object storage system. Our infrastructure team is currently working on recovery. At this time, users may continue to experience DCD login issues, IAM service disruptions, and delays or errors related to provisioning. We see no evidence of further user-facing network issues and are updating the status accordingly.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>17:08</var> UTC</small><br><strong>Identified</strong> - We have identified a connectivity issue preventing our identity service to reach an upstream database. Our Operations Team is currently working to mitigate the connectivity issue. We will be updating this page regularly to keep you informed about our progress.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>16:37</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>16:35</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating alerts related to DCD and IAM service availability in TXL DC</p>

<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>10:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>09:39</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an increased number of upload and download errors in the use of our Object Storage at the Berlin site. It mainly affects user-owned buckets. Teams are working on it, we will keep you informed.</p>

**THIS IS A SCHEDULED EVENT Feb 3, 06:30 - 07:30 UTC** Jan 26, 15:40 UTC **Scheduled** - We would like to inform you that our provisioning engine is due for regular maintenance. While maintenance is underway, provisioning requests may take longer to process. In exceptional circumstances, you might experience limited availability of the API and DCD. All other services are expected to continue to operate normally. The availability and accessibility of your virtual datacenter resources will not be affected.

**THIS IS A SCHEDULED EVENT Jan 20, 18:00 - 21:00 UTC** Jan 19, 14:42 UTC **Scheduled** - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance. This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. If you have virtual machines or services that are hosted on various hosts, you might experience multiple instances of this service disruption.

**THIS IS A SCHEDULED EVENT Jan 21, 18:00 - 21:00 UTC** Jan 19, 14:40 UTC **Scheduled** - We will be performing a scheduled upgrade of the network management software (SDN) for our server infrastructure. This maintenance will bring our systems to the latest stable version to ensure optimal performance. This maintenance might cause an interruption of network connectivity for up to 1 (one) minute per processed host server. If you have virtual machines or services that are hosted on various hosts, you might experience multiple instances of this service disruption.

Jan 17, 19:13 UTC **Investigating** - Summary: We have identified a physical hardware failure within our firewall cluster at the Las Vegas data center. Impact: All provisioning jobs for new and existing Cloud instances in this region are currently failing. Please note that existing, active instances are not affected by this issue and operate normally. Current Status: Our team is on-site installing replacement hardware. We anticipate a delay in full restoration and will provide an updated ETA as soon as possible.

**THIS IS A SCHEDULED EVENT Jan 27, 10:00 - 16:00 UTC** Jan 16, 15:49 UTC **Scheduled** - We are updating the underlying infrastructure for our provisioning service. While the maintenance window is 6 hours, we expect any potential impact to be limited to a brief period of no more than 10-15 minutes at some point within this timeframe. During this brief period, provisioning requests may take longer to process or be temporarily interrupted. In exceptional circumstances, you might experience limited availability of the API and DCD. All other services are expected to continue to operate normally. The availability and accessibility of your virtual datacenter resources will not be affected.

Jan 15, 09:25 UTC **Resolved** - This incident has been resolved. Jan 15, 08:37 UTC **Monitoring** - A fix has been implemented and we are monitoring the results. Jan 15, 08:21 UTC **Investigating** - We are writing to inform you that network services for VMware-based Private Clouds in Berlin are currently impacted. This is affecting both management VPN access as well as traffic to / from individual VMs. Network technicians began working on this soon as the outages were detected, and will isolate the problem and solve the issue as quick as possible. We will inform you as soon as the functionality has been restored.