Hi Ralph, Sorry you're running into issues renewing, this isn't the experience we want for our customers. We recommend reaching out to our support team so they can assist you on the renewal process. support.dashlane.com/hc/en-us/art...
How to get help with Dashlane
This article is for people using Dashlane personal plans. If you're a member of a professional plan, contact your Dashlane admin for help. If you're an admin of a professional plan like Omnix or Bu...
support.dashlane.com
October 22, 2025 at 3:29 PM
Hi Ralph, Sorry you're running into issues renewing, this isn't the experience we want for our customers. We recommend reaching out to our support team so they can assist you on the renewal process. support.dashlane.com/hc/en-us/art...
Hi Spot, Please ensure that you have the latest version of the Smart Extension in order to access the Friends & Family Dashboard in the web app. As a reminder, only the manager has access to the Dashboard.
October 3, 2025 at 1:33 PM
Hi Spot, Please ensure that you have the latest version of the Smart Extension in order to access the Friends & Family Dashboard in the web app. As a reminder, only the manager has access to the Dashboard.
Sorry the chatbot isn’t giving you the help you need. Feel free to send us a DM with your question—we’ll be happy to help.
September 23, 2025 at 6:29 PM
Sorry the chatbot isn’t giving you the help you need. Feel free to send us a DM with your question—we’ll be happy to help.
Hi Osma, Sorry for the trouble, this isn't the experience we want for customers like you. Please reach out to our support team so they can look into the issue further and assist support.dashlane.com/hc/en-us/art...
How to get help with Dashlane
This article is for people using Dashlane personal plans. If you're a member of a professional plan, contact your Dashlane admin for help. If you're an admin of a professional plan like Omnix or Bu...
support.dashlane.com
September 22, 2025 at 7:50 PM
Hi Osma, Sorry for the trouble, this isn't the experience we want for customers like you. Please reach out to our support team so they can look into the issue further and assist support.dashlane.com/hc/en-us/art...
Hi Steven, Sorry for the trouble. Please send us a DM so we can assist further.
September 19, 2025 at 1:48 PM
Hi Steven, Sorry for the trouble. Please send us a DM so we can assist further.
Hi there, We sincerely apologize for this error. This email was not meant to be sent to current Premium Plan members. To confirm the status of your subscription, check out the article below. support.dashlane.com/hc/en-us/art...
September 4, 2025 at 6:24 PM
Hi there, We sincerely apologize for this error. This email was not meant to be sent to current Premium Plan members. To confirm the status of your subscription, check out the article below. support.dashlane.com/hc/en-us/art...
Hi there, You can contact our support team via chatbot here: support.dashlane.com/hc/en-us
Dashlane
support.dashlane.com
August 25, 2025 at 2:25 PM
Hi there, You can contact our support team via chatbot here: support.dashlane.com/hc/en-us
The issue that was preventing new users from accessing Dashlane on Firefox has been resolved.
New users can now download the Dashlane Smart Extension (v.6.2524) from the Firefox Add-ons store.
Thank you for your patience - as always, you can check the latest status updates at status.dashlane.com.
New users can now download the Dashlane Smart Extension (v.6.2524) from the Firefox Add-ons store.
Thank you for your patience - as always, you can check the latest status updates at status.dashlane.com.
July 14, 2025 at 4:05 PM
The issue that was preventing new users from accessing Dashlane on Firefox has been resolved.
New users can now download the Dashlane Smart Extension (v.6.2524) from the Firefox Add-ons store.
Thank you for your patience - as always, you can check the latest status updates at status.dashlane.com.
New users can now download the Dashlane Smart Extension (v.6.2524) from the Firefox Add-ons store.
Thank you for your patience - as always, you can check the latest status updates at status.dashlane.com.
Hi there - please go to support.dashlane.com/hc/en-us for support. Thank you!
Dashlane
support.dashlane.com
July 2, 2025 at 9:55 PM
Hi there - please go to support.dashlane.com/hc/en-us for support. Thank you!
Can you please send us a DM with your email address? One of our agents will reach out to you once so. Thanks!
June 4, 2025 at 6:48 PM
Can you please send us a DM with your email address? One of our agents will reach out to you once so. Thanks!
Please make sure you enter the email linked to your subscription when using our chatbot. Many users start the chat with a different email not tied to a subscription, which blocks support from finding the account.
If you still have access and it’s a personal plan, you can cancel here: bit.ly/4jI0irm
If you still have access and it’s a personal plan, you can cancel here: bit.ly/4jI0irm
June 3, 2025 at 2:15 PM
Please make sure you enter the email linked to your subscription when using our chatbot. Many users start the chat with a different email not tied to a subscription, which blocks support from finding the account.
If you still have access and it’s a personal plan, you can cancel here: bit.ly/4jI0irm
If you still have access and it’s a personal plan, you can cancel here: bit.ly/4jI0irm
Hi Jim - are you a free or paid member? Please let us know what you are looking for help on. Thanks!
May 14, 2025 at 1:47 PM
Hi Jim - are you a free or paid member? Please let us know what you are looking for help on. Thanks!