Mike is gonna come back from vegas with 45 labubus.

at least, that is my experience having dealt with a few "social media crises" for various clients in the past.

first place, the likelihood of them making changes/reversing course gets higher. Nobody is saying be a dick to the agents on the phone, just clog up their time so their hands are tied and eventually the companies will have to do *something* to keep profit above all else, as is the capitalism way.

the parent company will have to keep sinking more and more money into support ops and community management in an effort to save their brand reputation online. if the sunk amount of money dealing with this long term is more of a headache than dealing with the lobby that got this kicked off in the

Most companies that have a phone line typically have some pretty strict SLAs to determine success, including public social sentiment(social sentiment analytics is what i do as my day job). When these things go down, and if they STAY down w/people continuously calling and keeping this going

because this is actually hitting them where it can hurt. More calls, more time taken up on this issue means that less agents are able to do actual CS or handle things they typically do, which means the amount of hours Visa/MC/etc has invested in their support ops will need to be increased.

this too

also lots of this

and all you really want to do is be a total goblin and stay up until 3am playing video games.

never have i been so excited and immediately disappointed

Oh hey I live here! Just across the river in Clarksville, IN they have it in stock at Best Buy, I'm picking my copy up there in a few hours