Six years ago, Cyburdial launched with a bold vision: to redefine what’s possible in contact center infrastructure, automation, and creative branding. Today,

Thirsty Thursday! -:- New Tangia's enabled! | 18+ | list | mystats

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My name is Chris aka Nox, I am from Miami, born and raised. I am a small business owner that builds custom software for call centers for such things like sales, tech support and customer service. Chec...

We are beyond excited to announce that CyburDial has officially launched its brand-new merchandise store! Now, you can show your love for CyburDial with our

How to - Fix "WARNING: acl.c:890 resolve_first: Unable to lookup 'SERVER_EXTERNAL_IP'" This error is the newer SVN versions and technically, won't cause any issues, however here is the fix for it. Type the following command in your Linux Command Line: sudo sed -i 's/SERVER_EXTERNAL_IP/0.0.0.0/' /etc/asterisk/pjsip.conf That's all there is to it. Chris aka carpenox

How to - Upgrade any Leap ViciBox install to Leap 15.6 A lot of people seem to be keeping their systems on older Vicibox installs such as v9 which is on Leap 15.1, v10 which is on Leap 15.3 or v11 which is on Leap 15.5 which are all end of life. The reasoning behind this, is you are thinking that you are safe with whitelist only IP access to the server, however, you are mistaken.

State-Specific Calling Hours: Tailor your calling strategy to match the allowed calling times for each state. Avoid potential violations by adhering to state-specific regulations. Holiday Restrictions: Stay informed about holidays throughout the year and know which states have restrictions on calling during those times. Ensure your calls are respectful and compliant with regional holiday guidelines.

In today's fast-paced business environment, efficiency is key. That's why AMDy's AI-driven Answering Machine Detection (AMD) service is a game-changer for

I get asked several times a day in the Discord and Skype group chats about how to fix peoples webphones. So this article will be the typical steps I take in

How to - Debug Webphones for ViciDial I get asked several times a day in the Discord and Skype group chats about how to fix peoples webphones. So this article will be the typical steps I take in order to debug these type of issues. Step 1- Is Dahdi running? The first thing I check is is dahdi running? I do this by typing "dahdi_cfg -v" and the output should look like it does below:

That's it, you have now properly load balanced your webphones across all your telephony servers. now we can move on to properly load balancing the calls on

How to - Set Up Load Balanced Phones and Calling for ViciDial Step 1: Ensure Prerequisites Before you start, make sure you have: VICIdial installed and running on multiple servers. A webphone such as Viciphone or CyburPhone A webrtc template ready to go with all the servers SSL certs as shown below

So for some reason sometimes the certbot certificates renewal process will not go through and you will see an error like this saying "unauthorized":

How to - Renew your certbot SSL cert when it fails enewing a Let's Encrypt SSL certificate can sometimes result in an "unauthorized" error. This error typically indicates that the certificate authority (CA) couldn't verify your domain ownership2. Here's a step-by-step guide to help you troubleshoot and resolve this issue: Step 1 - Turn the firewall off and remove old files…

CyburDial is excited to announce the release of the 2025 edition of its Full White Label Theme for ViciDial! This latest version brings a host of new features

Introducing the New and Improved Full White Label Theme for ViciDial 2025 Edition by CyburDial white admin CyburDial is excited to announce the release of the 2025 edition of its Full White Label Theme for ViciDial! This latest version brings a host of new features and improvements designed to enhance the user experience for call center agents and administrators alike.

In today's fast-paced business environment, efficiency is key. That's why AMDy's AI-driven Answering Machine Detection (AMD) service is a game-changer for

In the ever-evolving landscape of the call center industry, adaptation is the key to survival. As technology continues to advance at an unprecedented pace,

This knowledge base covers a variety of topics in relation to the call center industry including installations, how to's & useful information.

A call center dialer is an application that’s designed to aid in the making of outbound calls. Call center dialers are usage-agnostic; they can be utilized

How to - Fix ViciBox 11 and 12 errors Step 1 - Fix Apache errors if they exist cd /etc/apache2/conf.d/ for file in *.conf.old; do mv "$file" "${file%.conf.old}.conf"; done Answer y to all replace file questions Step 2 - Recreate missing files cd /usr/src/astguiclient/trunk perl install.pl --copy_sample_conf_files --no-prompt Step 3 - Rebuild missing directories rm -rf /var/lib/asterisk/sounds ln -s /usr/share/asterisk/firmware /var/lib/asterisk/firmware ln -s /usr/share/asterisk/images /var/lib/asterisk/images ln -s /usr/share/asterisk/moh /var/lib/asterisk/moh ln -s /usr/share/asterisk/mohmp3 /var/lib/asterisk/moh ln -s /usr/share/asterisk/sounds /var/lib/asterisk/sounds ln -s /usr/share/asterisk/static-http /var/lib/asterisk/static-http ln -s /usr/share/asterisk/phoneprov /var/lib/asterisk/phoneprov…

The official Call Center Collection collection for CyburDial. Shop products like: Scam Likely Tee, Got Questions? Tee, and more.

The official website and shop of CyburDial. Find the latest content, buy merch, and support your favorite creator.