Joe Smith, CCXP, PMP
@cxstrategy.bsky.social
CX Strategist and musician based in Colorado. Lover of food, wine, photography and sighthounds. Posting CX articles/advice and photos of my dogs.
Do you know the difference between #BrandTrust and #BrandLoyalty?
Brands spend millions on customer retention, but here’s the real question: Do your customers stay because they trust you, or because they feel locked in?
www.linkedin.com/pulse/brand-...
#CX #CXStrategy #CustomerExperience
Brands spend millions on customer retention, but here’s the real question: Do your customers stay because they trust you, or because they feel locked in?
www.linkedin.com/pulse/brand-...
#CX #CXStrategy #CustomerExperience
Brand Trust vs. Brand Loyalty: What’s the Difference, and Why Does It Matter?
Let’s Set the Stage: Trust vs. Loyalty Picture this: You’re at your favorite coffee shop every morning, greeted by name, and your usual order is already in the works before you even reach the counter.
www.linkedin.com
February 25, 2025 at 4:50 PM
Do you know the difference between #BrandTrust and #BrandLoyalty?
Brands spend millions on customer retention, but here’s the real question: Do your customers stay because they trust you, or because they feel locked in?
www.linkedin.com/pulse/brand-...
#CX #CXStrategy #CustomerExperience
Brands spend millions on customer retention, but here’s the real question: Do your customers stay because they trust you, or because they feel locked in?
www.linkedin.com/pulse/brand-...
#CX #CXStrategy #CustomerExperience