Customer Care Live Team
@customercsteam.bsky.social
Hi, I’m Matt Watkins and I’m the Supervisor here at Customer Support. I’m here to help you today.
Hi,
We’re very sorry to hear about this. That’s not the experience we want for you. Please follow us back so we can review and make this right for you.
We’re very sorry to hear about this. That’s not the experience we want for you. Please follow us back so we can review and make this right for you.
@americanair.bsky.social I recognize flight delays are expected in air travel. But publishing false info should not be! Flying today and the board said “boarding soon” right up to the moment a 40 minute delay was announced. …..Then,
November 24, 2025 at 10:18 PM
Hi,
We’re very sorry to hear about this. That’s not the experience we want for you. Please follow us back so we can review and make this right for you.
We’re very sorry to hear about this. That’s not the experience we want for you. Please follow us back so we can review and make this right for you.
Hi,
We’re very sorry to hear about this. That’s not the experience we want for you. Please follow us back so we can review and make this right for you.
We’re very sorry to hear about this. That’s not the experience we want for you. Please follow us back so we can review and make this right for you.
@americanair.bsky.social My PHX → MRY flight was delayed for maintenance, but the gate agent’s attitude made it worse. When I asked for an updated time, she was dismissive, and when I asked for her name to give feedback, she refused and threatened to send me elsewhere. Not the service.
November 24, 2025 at 10:17 PM
Hi,
We’re very sorry to hear about this. That’s not the experience we want for you. Please follow us back so we can review and make this right for you.
We’re very sorry to hear about this. That’s not the experience we want for you. Please follow us back so we can review and make this right for you.
Hi, I’m Matt Watkins and I’m the Supervisor here at Customer Support. I’m here to help you today.
November 24, 2025 at 10:15 PM
Hi, I’m Matt Watkins and I’m the Supervisor here at Customer Support. I’m here to help you today.