Craig McLaren
@craigmclaren.bsky.social
I’m Scotland’s National Planning Improvement Champion, based in the Improvement Service. Planning, placemaking, public service reform and, occasionally, punk rock.
3? Britain, Angelsey and Ireland?
April 9, 2025 at 5:29 PM
3? Britain, Angelsey and Ireland?
The results, though sobering, are very helpful. I've written a blog summarising the analysis, providing context, and outlining how we will use the results to identify improvement areas we can work with planning authorities on 👇
www.improvementservice.org.uk/insights/202...
www.improvementservice.org.uk/insights/202...
Creating a journey to better customer care in planning services
Craig McLaren, National Planning Improvement Champion, discusses how the findings of a new customer and stakeholder survey are informing ways forward for planning authorities.
www.improvementservice.org.uk
April 2, 2025 at 11:35 AM
The results, though sobering, are very helpful. I've written a blog summarising the analysis, providing context, and outlining how we will use the results to identify improvement areas we can work with planning authorities on 👇
www.improvementservice.org.uk/insights/202...
www.improvementservice.org.uk/insights/202...