Our Service Designer Uneeba is still in the initial stage of research but will be happy to connect and share down the road!

We’re especially interested in tools used in education, social work, public health, legal services and youth services.

Tools with a Canadian context or used in public services are most relevant.

If you’ve used or know of something that fits, reply to this post or DM us!

The result? A clear roadmap of actionable service improvements.

Learn more about how Uneeba used service design to improve the visitor experience: hubs.li/Q03fK8DS0

Keith Jansa put it perfectly in the article: “Getting this wrong will further put fuel on a fire with respect to the level of trust Canadians and citizens have in digitally interacting with governments.”

✴️ Invest in Canadian tech expertise to strengthen the public service’s digital capacity
✴️ Simplify procurement so smaller, Canadian businesses can contribute to the AI ecosystem
✴️ Choose Canadian partners who will build the public sector’s understanding of ethical AI use

But alongside opportunities, the article touches on critical risks, including heavily relying on foreign contractors to integrate AI.

🇨🇦 In this “Choose Canada” era, we urge governments to:

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🏛️ Nova Scotia’s platform approach to modernizing service delivery
🗣️ Insights from BC’s Crystal Hall on fostering government innovation
🏆 Finalists from the Government Data Challenge
🤖 Canada's standards for accessible AI systems
📜 Ontario’s AI Directive balancing AI innovation with transparency

This perspective on digital transformation resonates with us:

"Digital transformation isn’t a destination. It’s an ongoing process that will evolve along with citizens’ needs and the digital services that enable us to meet them." 👏

Check it out: hubs.li/Q03bNL2y0