Conor Ogle
@cmogle.bsky.social
Tirelessly curious; naively optimistic; fascinated by human systems and the intersection of technology. Teach me something you’re proud to know.
Proactive Communication: Utilise all available channels (social media, website, email) to keep users informed.
Don't wait for them to come to you with questions.
Don't wait for them to come to you with questions.
February 8, 2025 at 6:51 PM
Proactive Communication: Utilise all available channels (social media, website, email) to keep users informed.
Don't wait for them to come to you with questions.
Don't wait for them to come to you with questions.
Empathy: Express understanding and acknowledge the frustration of users. Offer alternative solutions or compensation where possible.
February 8, 2025 at 6:51 PM
Empathy: Express understanding and acknowledge the frustration of users. Offer alternative solutions or compensation where possible.
Comms 101:
Transparency: Acknowledge the outage immediately and provide regular updates on the situation, even if you don't have all the answers yet.
Transparency: Acknowledge the outage immediately and provide regular updates on the situation, even if you don't have all the answers yet.
February 8, 2025 at 6:51 PM
Comms 101:
Transparency: Acknowledge the outage immediately and provide regular updates on the situation, even if you don't have all the answers yet.
Transparency: Acknowledge the outage immediately and provide regular updates on the situation, even if you don't have all the answers yet.