Civilla Detroit
@civilladetroit.bsky.social
Changing the way our public-serving institutions work through human-centered design 🛠❤️🔍
We’re glad to support the CBPP’s new guide on reducing Medicaid coverage losses during H.R. 1 implementation. It’s a thoughtful resource to help states implement new work requirements while protecting people’s access to care.
Read here: www.cbpp.org/research/hea...
Read here: www.cbpp.org/research/hea...
A Guide to Reducing Coverage Losses Through Effective Implementation of Medicaid’s New Work Requirement
States can substantially mitigate coverage loss by choosing policies that minimize burden, streamlining verification processes, and creating accessible and user-friendly forms, portals, and communicat...
www.cbpp.org
November 11, 2025 at 4:58 PM
We’re glad to support the CBPP’s new guide on reducing Medicaid coverage losses during H.R. 1 implementation. It’s a thoughtful resource to help states implement new work requirements while protecting people’s access to care.
Read here: www.cbpp.org/research/hea...
Read here: www.cbpp.org/research/hea...
Reposted by Civilla Detroit
Food is a basic human need. How we respond in this moment will define whether we care for our neighbors—or allow millions to go hungry. A group of civic tech nonprofits issued a statement on recent SNAP disruptions. @civilladetroit.bsky.social
Read here: beeckcenter.georgetown.edu/statement-on...
Read here: beeckcenter.georgetown.edu/statement-on...
November 4, 2025 at 12:38 PM
Food is a basic human need. How we respond in this moment will define whether we care for our neighbors—or allow millions to go hungry. A group of civic tech nonprofits issued a statement on recent SNAP disruptions. @civilladetroit.bsky.social
Read here: beeckcenter.georgetown.edu/statement-on...
Read here: beeckcenter.georgetown.edu/statement-on...
Millions of Americans are at risk of losing access to food assistance.
Today, Civilla joins a coalition of non-profits to call for SNAP to be fully funded. This isn’t just a policy issue. It’s about people’s health, dignity, and economic stability.
beeckcenter.georgetown.edu/statement-on...
Today, Civilla joins a coalition of non-profits to call for SNAP to be fully funded. This isn’t just a policy issue. It’s about people’s health, dignity, and economic stability.
beeckcenter.georgetown.edu/statement-on...
Statement from Civic Tech Nonprofits on SNAP Benefits Disruption - Beeck Center
beeckcenter.georgetown.edu
November 3, 2025 at 9:44 PM
Millions of Americans are at risk of losing access to food assistance.
Today, Civilla joins a coalition of non-profits to call for SNAP to be fully funded. This isn’t just a policy issue. It’s about people’s health, dignity, and economic stability.
beeckcenter.georgetown.edu/statement-on...
Today, Civilla joins a coalition of non-profits to call for SNAP to be fully funded. This isn’t just a policy issue. It’s about people’s health, dignity, and economic stability.
beeckcenter.georgetown.edu/statement-on...
Our friends at @publicpolicylab.bsky.social released their new Public Service Design Kit — a practical resource for anyone working to make public services more human-centered.
Take a look: www.publicpolicylab.org/resources/pu...
Take a look: www.publicpolicylab.org/resources/pu...
Public Service Design Kit – Public Policy Lab
Our interactive Public Sector Service Design Kit helps you choose the tools most suited for common service-delivery challenges. The kit is made up of twenty-five cards, each one introducing a useful m...
www.publicpolicylab.org
November 3, 2025 at 5:03 PM
Our friends at @publicpolicylab.bsky.social released their new Public Service Design Kit — a practical resource for anyone working to make public services more human-centered.
Take a look: www.publicpolicylab.org/resources/pu...
Take a look: www.publicpolicylab.org/resources/pu...
Today we release a new report to help states prepare for the new Medicaid work requirements in H.R. 1!
We believe states have an opportunity to implement these policies with greater clarity, efficiency, and humanity.
Check it out:
We believe states have an opportunity to implement these policies with greater clarity, efficiency, and humanity.
Check it out:
civilla.org
October 21, 2025 at 4:59 PM
Today we release a new report to help states prepare for the new Medicaid work requirements in H.R. 1!
We believe states have an opportunity to implement these policies with greater clarity, efficiency, and humanity.
Check it out:
We believe states have an opportunity to implement these policies with greater clarity, efficiency, and humanity.
Check it out:
In our latest Civilla Stories, discover how the state of New Jersey turned crisis into departmental change by focusing on their customers and staff experience at every step.
civilla.org/stories/new-...
civilla.org/stories/new-...
Making Systems Less Sticky
new jersey’s approach to unemployment insurance modernization and sustained culture change
civilla.org
October 8, 2025 at 4:21 PM
In our latest Civilla Stories, discover how the state of New Jersey turned crisis into departmental change by focusing on their customers and staff experience at every step.
civilla.org/stories/new-...
civilla.org/stories/new-...
Our team is presenting at #Formfest2025 on Sept. 30! Make sure to register and join our session - "Track Your Form: Building the First Digital Benefits Tracker."
formfest.org
formfest.org
FormFest 2025
Mark your calendar for the ultimate deep dive into government’s favorite tool: forms!
formfest.org
September 23, 2025 at 8:53 PM
Our team is presenting at #Formfest2025 on Sept. 30! Make sure to register and join our session - "Track Your Form: Building the First Digital Benefits Tracker."
formfest.org
formfest.org
We're here in Dallas for the annual #NASWASummit25 to gather with thousands of workforce leaders, labor market experts, and policymakers.
If you spot our bright Civilla bag, please stop and say hi to our designers Brianna and Eesha!
If you spot our bright Civilla bag, please stop and say hi to our designers Brianna and Eesha!
September 10, 2025 at 5:10 PM
We're here in Dallas for the annual #NASWASummit25 to gather with thousands of workforce leaders, labor market experts, and policymakers.
If you spot our bright Civilla bag, please stop and say hi to our designers Brianna and Eesha!
If you spot our bright Civilla bag, please stop and say hi to our designers Brianna and Eesha!
Last month’s White House executive order called for public services that are both functional and beautiful.
We believe beauty is more than aesthetics—it’s about trust, dignity, and ease. Designed with care, services can rebuild trust in our institutions.
Read more: civilla.org/stories/desi...
We believe beauty is more than aesthetics—it’s about trust, dignity, and ease. Designed with care, services can rebuild trust in our institutions.
Read more: civilla.org/stories/desi...
Designing for Beauty in Public Services
Integrating thoughtful design into government
civilla.org
September 4, 2025 at 7:09 PM
Last month’s White House executive order called for public services that are both functional and beautiful.
We believe beauty is more than aesthetics—it’s about trust, dignity, and ease. Designed with care, services can rebuild trust in our institutions.
Read more: civilla.org/stories/desi...
We believe beauty is more than aesthetics—it’s about trust, dignity, and ease. Designed with care, services can rebuild trust in our institutions.
Read more: civilla.org/stories/desi...
We are at #CAPCON25 at booth 409 this week! Come meet our team, grab some colorful swag & join our session on immersive storytelling tomorrow (3:30PM).
See you there!
See you there!
August 27, 2025 at 2:18 PM
We are at #CAPCON25 at booth 409 this week! Come meet our team, grab some colorful swag & join our session on immersive storytelling tomorrow (3:30PM).
See you there!
See you there!
🚨Help us get to the SXSW stage! 🚨
Our proposed panel will explore what it will take to build a more integrated, modernized system that actually works for the people it’s meant to serve.
Cast your vote and help bring this conversation to Austin!
Our proposed panel will explore what it will take to build a more integrated, modernized system that actually works for the people it’s meant to serve.
Cast your vote and help bring this conversation to Austin!
At @civilladetroit.bsky.social
we’re teaming up with an all-star crew of civic leaders to bring an essential question to @sxsw.com 2026:
Is it time for a “Common App” for Public Benefits?
Cast your vote and help bring this conversation to Austin! Vote today!
participate.sxsw.com/flow/sxsw/sx...
we’re teaming up with an all-star crew of civic leaders to bring an essential question to @sxsw.com 2026:
Is it time for a “Common App” for Public Benefits?
Cast your vote and help bring this conversation to Austin! Vote today!
participate.sxsw.com/flow/sxsw/sx...
PanelPicker | SXSW Conference & Festivals
PanelPicker® is the official SXSW user-generated session proposal platform. Enter ideas and vote to help shape Conference programming for SXSW and SXSW EDU.
participate.sxsw.com
August 8, 2025 at 5:01 PM
🚨Help us get to the SXSW stage! 🚨
Our proposed panel will explore what it will take to build a more integrated, modernized system that actually works for the people it’s meant to serve.
Cast your vote and help bring this conversation to Austin!
Our proposed panel will explore what it will take to build a more integrated, modernized system that actually works for the people it’s meant to serve.
Cast your vote and help bring this conversation to Austin!
Big shoutout to @mdhumanservices.bsky.social for launching a one-stop digital shop for benefits! This is a great example of how states are simplifying access to public benefits and making it easier for people to apply for multiple programs in one place. Check it out below!
How one state strives to reduce the burden of benefits application for residents
Maryland residents have a new resource to digitally apply for multiple benefits programs, which one official says helps streamline the process and reduces in-person transactions.
www.route-fifty.com
August 5, 2025 at 5:01 PM
Big shoutout to @mdhumanservices.bsky.social for launching a one-stop digital shop for benefits! This is a great example of how states are simplifying access to public benefits and making it easier for people to apply for multiple programs in one place. Check it out below!
Reposted by Civilla Detroit
Yesterday @orlandopbailey.bsky.social
of @outliermedia.org reminded us that trust and relationship in storytelling aren’t built overnight, but developed over a lifetime.
At @civilladetroit.bsky.social this reinforces why our work starts with deep listening, not quick solutions.
#HumanCenteredDesign
of @outliermedia.org reminded us that trust and relationship in storytelling aren’t built overnight, but developed over a lifetime.
At @civilladetroit.bsky.social this reinforces why our work starts with deep listening, not quick solutions.
#HumanCenteredDesign
July 30, 2025 at 10:58 AM
Yesterday @orlandopbailey.bsky.social
of @outliermedia.org reminded us that trust and relationship in storytelling aren’t built overnight, but developed over a lifetime.
At @civilladetroit.bsky.social this reinforces why our work starts with deep listening, not quick solutions.
#HumanCenteredDesign
of @outliermedia.org reminded us that trust and relationship in storytelling aren’t built overnight, but developed over a lifetime.
At @civilladetroit.bsky.social this reinforces why our work starts with deep listening, not quick solutions.
#HumanCenteredDesign
We are looking for our next design lead to join the team here in Detroit. We encourage anyone passionate about HCD and experienced in leading design teams to consider this role! - civilla.org/careers
Careers
On a mission to build a world-changing workplace. Join a diverse and talented team at Civilla working across research, design, leadership, and operations.
civilla.org
July 28, 2025 at 2:41 PM
We are looking for our next design lead to join the team here in Detroit. We encourage anyone passionate about HCD and experienced in leading design teams to consider this role! - civilla.org/careers
Looking to connect with orgs improving public benefits?
We love the Digital Benefits Ecosystem Directory on the @beeckcenter.bsky.social Digital Hub. It reflects a truth we hold close at Civilla: institutions can be forces for good.
Explore the network → digitalgovernmenthub.org/ecosystem/
We love the Digital Benefits Ecosystem Directory on the @beeckcenter.bsky.social Digital Hub. It reflects a truth we hold close at Civilla: institutions can be forces for good.
Explore the network → digitalgovernmenthub.org/ecosystem/
Ecosystem Directory and Map - Digital Government Hub
Ecosystem Directory Search the directory or browse and filter by organization type, type of work, and benefit programs. Update existing organizational information or submit your organization to be inc...
digitalgovernmenthub.org
July 25, 2025 at 5:27 PM
Looking to connect with orgs improving public benefits?
We love the Digital Benefits Ecosystem Directory on the @beeckcenter.bsky.social Digital Hub. It reflects a truth we hold close at Civilla: institutions can be forces for good.
Explore the network → digitalgovernmenthub.org/ecosystem/
We love the Digital Benefits Ecosystem Directory on the @beeckcenter.bsky.social Digital Hub. It reflects a truth we hold close at Civilla: institutions can be forces for good.
Explore the network → digitalgovernmenthub.org/ecosystem/
Ready to learn more about using HCD in your work? Join us for our next 90-minute virtual workshop to explore the mindsets and methods of HCD, and the unique considerations of doing this work in the public sector.
See you there! www.eventbrite.com/e/intro-to-h...
See you there! www.eventbrite.com/e/intro-to-h...
Intro to Human-Centered Design for the Public Sector
Join Civilla for a 90-minute interactive workshop to explore the mindsets and methods of HCD in public institutions.
www.eventbrite.com
July 17, 2025 at 6:30 PM
Ready to learn more about using HCD in your work? Join us for our next 90-minute virtual workshop to explore the mindsets and methods of HCD, and the unique considerations of doing this work in the public sector.
See you there! www.eventbrite.com/e/intro-to-h...
See you there! www.eventbrite.com/e/intro-to-h...
Rebuilding trust in government isn’t about quick wins. Nava's co-founder Rohan Bhobe reminds us that true efficiency is the result of durable, effective systems built to serve over time.
At Civilla, we share that belief deeply. Check out the op-ed!
🔗 technical.ly/civic-news/g...
At Civilla, we share that belief deeply. Check out the op-ed!
🔗 technical.ly/civic-news/g...
To make government more efficient, we must first make it more effective
10 years after launching a company to help public agencies through tech, a longtime civic technologist reflects on what he’s found works best — and what needs to change.
technical.ly
July 8, 2025 at 7:04 PM
Rebuilding trust in government isn’t about quick wins. Nava's co-founder Rohan Bhobe reminds us that true efficiency is the result of durable, effective systems built to serve over time.
At Civilla, we share that belief deeply. Check out the op-ed!
🔗 technical.ly/civic-news/g...
At Civilla, we share that belief deeply. Check out the op-ed!
🔗 technical.ly/civic-news/g...
We redesigned our office by asking a simple question: what do our people actually need?
The answer:
🍽️ A real place to eat lunch together
💻 Desks built for how they work
🎨 Creative tools they can find
Small, thoughtful changes make a huge difference in how people feel at work.
The answer:
🍽️ A real place to eat lunch together
💻 Desks built for how they work
🎨 Creative tools they can find
Small, thoughtful changes make a huge difference in how people feel at work.
June 26, 2025 at 5:52 PM
We redesigned our office by asking a simple question: what do our people actually need?
The answer:
🍽️ A real place to eat lunch together
💻 Desks built for how they work
🎨 Creative tools they can find
Small, thoughtful changes make a huge difference in how people feel at work.
The answer:
🍽️ A real place to eat lunch together
💻 Desks built for how they work
🎨 Creative tools they can find
Small, thoughtful changes make a huge difference in how people feel at work.
Stories change minds. Stories change systems.
So, when we design for people, how do we bring stories to life?
📣 Share people's actual words.
🚶🏾 Show the journey, not just problems.
💡 Highlight moments that matter.
🔎 Use clear visuals.
#HumanCenteredDesign
So, when we design for people, how do we bring stories to life?
📣 Share people's actual words.
🚶🏾 Show the journey, not just problems.
💡 Highlight moments that matter.
🔎 Use clear visuals.
#HumanCenteredDesign
June 19, 2025 at 6:28 PM
Stories change minds. Stories change systems.
So, when we design for people, how do we bring stories to life?
📣 Share people's actual words.
🚶🏾 Show the journey, not just problems.
💡 Highlight moments that matter.
🔎 Use clear visuals.
#HumanCenteredDesign
So, when we design for people, how do we bring stories to life?
📣 Share people's actual words.
🚶🏾 Show the journey, not just problems.
💡 Highlight moments that matter.
🔎 Use clear visuals.
#HumanCenteredDesign
Join our Civilla Chats on Friday, June 20, with our CEO @thejuliadale.bsky.social and Tina J. Walha, CEO of @usdigitalresponse.org, as they discuss leading through change and fresh perspectives on driving innovation when public service needs to evolve fast.
Register here ➡️ lnkd.in/gxPcyApA
Register here ➡️ lnkd.in/gxPcyApA
June 17, 2025 at 4:27 PM
Join our Civilla Chats on Friday, June 20, with our CEO @thejuliadale.bsky.social and Tina J. Walha, CEO of @usdigitalresponse.org, as they discuss leading through change and fresh perspectives on driving innovation when public service needs to evolve fast.
Register here ➡️ lnkd.in/gxPcyApA
Register here ➡️ lnkd.in/gxPcyApA
"Let's not replicate the barriers or the systemic biases that exist, and let's really put the effort into reimagining how government could work and should work" - @thejuliadale.bsky.social
Thank you @tcfdotorg.bsky.social for the great event on #AI. www.youtube.com/watch?v=uSyw...
Thank you @tcfdotorg.bsky.social for the great event on #AI. www.youtube.com/watch?v=uSyw...
Can AI improve America’s unemployment safety net?
YouTube video by The Century Foundation
www.youtube.com
June 16, 2025 at 6:33 PM
"Let's not replicate the barriers or the systemic biases that exist, and let's really put the effort into reimagining how government could work and should work" - @thejuliadale.bsky.social
Thank you @tcfdotorg.bsky.social for the great event on #AI. www.youtube.com/watch?v=uSyw...
Thank you @tcfdotorg.bsky.social for the great event on #AI. www.youtube.com/watch?v=uSyw...
Reposted by Civilla Detroit
@thejuliadale.bsky.social on building AI systems that incorporate principles of human centered design:
"It should always be humans first and machine second...It's more important now than ever is that equity must remain a non-negotiable."
Full event: go.tcf.org/aievent
"It should always be humans first and machine second...It's more important now than ever is that equity must remain a non-negotiable."
Full event: go.tcf.org/aievent
June 10, 2025 at 5:36 PM
@thejuliadale.bsky.social on building AI systems that incorporate principles of human centered design:
"It should always be humans first and machine second...It's more important now than ever is that equity must remain a non-negotiable."
Full event: go.tcf.org/aievent
"It should always be humans first and machine second...It's more important now than ever is that equity must remain a non-negotiable."
Full event: go.tcf.org/aievent
What happens when you need unemployment help but the system makes it nearly impossible? Our CEO, @thejuliadale.bsky.social, joins a conversation with @tcfdotorg.bsky.social about using technology to help people while ensuring that real humans still make the decisions. tinyurl.com/mt5z2x44
Can AI improve America’s unemployment safety net?
Join us as we discuss the use of AI technologies in unemployment insurance.
www.eventbrite.com
June 9, 2025 at 6:44 PM
What happens when you need unemployment help but the system makes it nearly impossible? Our CEO, @thejuliadale.bsky.social, joins a conversation with @tcfdotorg.bsky.social about using technology to help people while ensuring that real humans still make the decisions. tinyurl.com/mt5z2x44
We're hiring! At Civilla, we're working to help 1 billion people through better, more compassionate institutions. We’re looking for talented research designers for our Detroit studio.
Apply here ➡️ civilla.org/careers
Apply here ➡️ civilla.org/careers
Careers
On a mission to build a world-changing workplace. Join a diverse and talented team at Civilla working across research, design, leadership, and operations.
civilla.org
June 9, 2025 at 2:44 PM
We're hiring! At Civilla, we're working to help 1 billion people through better, more compassionate institutions. We’re looking for talented research designers for our Detroit studio.
Apply here ➡️ civilla.org/careers
Apply here ➡️ civilla.org/careers
Join our next Civilla Chats with our CEO @thejuliadale.bsky.social and @usdigitalresponse.org's CEO Tina Walha on leading boldly in a shifting government.
Register below!
Register below!
CEO to CEO: Leading Boldly in a Shifting Government
In this 60-minute virtual session, Julia Dale and Tina Walha share candid reflections on what it takes to lead boldly in this moment.
www.eventbrite.com
June 5, 2025 at 5:21 PM
Join our next Civilla Chats with our CEO @thejuliadale.bsky.social and @usdigitalresponse.org's CEO Tina Walha on leading boldly in a shifting government.
Register below!
Register below!