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CindyLouWho2
@cindylouwho2.com
1.6K followers 440 following 2.3K posts
ecommerce consultant | Etsy pro | retired from law | mitochondrial disease | sports fan | vegetarian | disability | jewellery designer
she/her/they
Calgary, Canada
https://www.patreon.com/c/CindyLouWho2
Elsewhere: cindylouwho2.com/find-cindylouwho2
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cindylouwho2.com
I've been called out as an Etsy employee who could never criticize the corp 🤣🤣🤣

OP insists that "thousands" of sellers are being hurt by an Etsy issue that started Nov. 6, but I've only been able to verify a few dozen - & most of them were violating Etsy policies.

Truth hurts, I guess? 🙄
Screenshot of Reddit post by u/Late_General_9008 "Do you work for Etsy, Cindy? because that's the only logical explanation for your post. I spent the last 4 days researching this, everything that I could find on the internet. A lot of people are desperate. Tens of thousands of dollars (to say the very least) were lost in this process. Do you understand this? You should create something about Etsy's wrongdoings instead. Maybe with your help, the sellers will be compensated partially. But oh wait, you have a shop there, you can't say anything bad about Etsy right? See, that's how a lot of Etsy sellers work, unfortunately. They are afraid to even fathom that the company ever made a mistake, because they're secretly afraid something will happen to their shop. They lose sense of fairness and justice, because they receive benefits from the other side. And that's a shame..."
November 13, 2025 at 2:57 AM
cindylouwho2.com
To no one's surprise, the new version of Etsy's domestic and global pricing tool has some glitches, charging EU countries more than they should be. Etsy forum thread on the topic. 🙄

#EtsySellerNews
Screenshot of Etsy forum post "Global Pricing issue in EU countries: VAT added twice and “everywhere else” prices ignored Hello, I recently enabled the “Domestic and global pricing” feature in my shop and entered different prices for Türkiye, the United States, and “everywhere else.” However, in EU countries such as Germany, France, and the Netherlands, product prices are displayed incorrectly. Even though the “everywhere else” prices were entered as tax-inclusive, Etsy seems to treat them as tax-exclusive and then adds VAT again during checkout. As a result: EU prices appear around 15–20% higher than intended The cart shows an additional “Tax” line (for example, 40 USD + 7.60 USD tax = 47.60 USD) The listing page still displays “Tax included (where applicable),” which is inconsistent with the calculation It also seems that the EU prices are being derived from the US prices instead of the “everywhere else” column, so the regional pricing is not being applied at all. This directly affects sales because EU buyers see inflated prices and often abandon their carts. I already contacted Etsy Support and was told the issue was forwarded to the engineering team. Since this appears to be a wider technical problem, I wanted to share it here so other sellers and staff can track it as well. Example of the issue: My set “everywhere else” price: 40 USD (tax included) Displayed price in Germany: 47.60 USD (40 USD + 19% VAT added again) Could you please share if there is any update or estimated time for a fix? Thank you. GoodoWoodart 50 minutes ago"
October 26, 2025 at 9:09 PM
cindylouwho2.com
Is eBay hungry for new listings and sellers in some jurisdictions? I received an email last week exhorting me to list more - but I have never had a seller account. First time this has happened to me.

(I am registered for seller news updates, though)
screenshot of email "Here's your eBay snapshot, Cindy" Look at you go, Cindy! Here’s how your eBay journey has shaped up the these last 3 months (spoiler alert: you’re crushing it). Keep up the momentum by listing items and discovering deals tailored just for you. Shop now List now You purchased 1 item Why stop there? Shop for more of what you love. Find more deals No items sold recently Every listing brings you closer to your next sale - easy and safe on eBay. List an item
October 26, 2025 at 6:17 PM
cindylouwho2.com
Etsy is once again allowing sellers to buy Canada Post labels on site.

Note that there are still rotating Canada Post strikes which change every day, so there could be short delays.

#EtsySellerNews
screenshot Etsy order manager: "Canada Post labels are available again Starting October 21st Canada Post labels sales will again be available on Etsy."
October 22, 2025 at 2:14 AM
cindylouwho2.com
I tried; it said "You have reached the maximum number of pre-orders allowed for this immunization season."

I only preordered for 2025 so far, or at least I thought I did it for 2025. (We've already had the shots)
Screenshot of Alberta vaccine booking page. "Pre-ordering of vaccines for the 2026-2027 immunization season starts on September 29 and ends on December 15. Vaccines can only be pre-ordered during this period." 2 covid vaccines selected. Red banner "You have reached the maximum number of pre-orders allowed for this immunization season. Please contact Health Link at 811 or toll-free at 1-866-408-5465."
October 19, 2025 at 7:01 PM
cindylouwho2.com
I just tried to preorder covid vaccines for 2026-27, & it told me I had "reached the maximum number of pre-orders allowed for this immunization season"

I ordered 2 for 2025-26 and we already received our shots, but had not ordered for 2026-27 before I tried today

#ABHealth #ABPoli
Screenshot of Alberta vaccine preorder page "Pre-ordering of vaccines for the 2026-2027 immunization season starts on September 29 and ends on December 15. Vaccines can only be pre-ordered during this period." 2 adult vaccines selected, and a red banner message "You have reached the maximum number of pre-orders allowed for this immunization season. Please contact Health Link at 811 or toll-free at 1-866-408-5465."
October 19, 2025 at 6:53 PM
cindylouwho2.com
Etsy seller AlainsBlacksmithShop.etsy.com reports that UPS is returning packages to senders after 5 business days if they can't clear US Customs in that time.

No one outside of the United States should be using UPS to ship into the States right now.
Screenshot, Etsy forum post by AlainsBlacksmithShop @cindylouwho2 Sure! This is the response UPS gave, which netParcel relayed to me: - Following the recent update to import regulations, U.S. Customs is carefully reviewing all shipments entering the United States. Packages exported to the United States must now remain in Canada until customs clearance. If a shipment cannot be cleared within 5 business days, it will be returned to the sender. We are currently at maximum capacity, and we are trying to do our best in resolving all brokerage issues. However, due to recent tariffs changes and the elimination of the De Minimis value, this has resulted in unprecedented volume. To prevent this in the future please advise shippers to always provide a complete and detail commercial invoice with HS codes and importers contacts details.
September 29, 2025 at 4:11 PM
cindylouwho2.com
Etsy has already released the dates for the Cyber Week Sales Event, scheduled for Monday November 24 to Tuesday December 2, 2025.

You can sign up early on the Sales and Discounts page in your Shop Manager, under Marketing. www.etsy.com/your/shops/m... (scroll down)

#EtsySellerNews
Join Etsy's next sales events Participate in Etsy's upcoming sales events to boost your visibility and sales. Cyber Week Sales Event Nov 24 to Dec 2 2025 Set up
September 13, 2025 at 6:10 PM
cindylouwho2.com
Post a random picture, or else everything will go bad in September.
Gold dust day gecko licking a red-burgundy leaf.
August 29, 2025 at 11:04 PM
cindylouwho2.com
Handmade petrified wood keychains! All going out today as part of a bulk order.

I have other fossilized and stone keychains available here: www.cindylouwho2.com/key-chains-b...
20 petrified wood key chains. The fossil wood varies from very light to very dark brown, many pieces have obvious wood grain and a mix of colours.
August 18, 2025 at 7:01 PM
cindylouwho2.com
Check out this fantastic Etsy shop - ceramic painting on Mt. Etna lava! 🌋

We bought this awesome fish for our bathroom wall. Told the artist my partner had a geology degree, & she included some extra lava, now in our rock display case!

This is what Etsy can be 😊

www.etsy.com/shop/etnalav...
Screenshot of Etna Lava Rock Shop on Etsy, showing several painted lava owls, a fish, and a pie. 2 attached pieces of lava painted to represent a fish. Red, black and white stripes; a blue eye. Display case shelf with several rocks, including lava. note says "a small fragment of Etna basalt, a residue from processing"
July 24, 2025 at 1:35 AM
cindylouwho2.com
It's already busy at @shipandanchorpub.bsky.social in Calgary

Getting ready for Canada Day!

#yyc
Picnic tables full of people on a restaurant patio. Blue sky.
June 30, 2025 at 9:21 PM
cindylouwho2.com
Due to Canada cancelling the Digital Services Tax Act, which was to be paid starting today, companies such as Etsy need to remove the extra fees they are charging us because of the tax, & refund the amount we paid already. With interest

But Etsy Support knows nothing about it.

#EtsySellerNews
Thanks for your time, in this case currently, the regulatory operating fee is still active, and there is not any update about refunds or removing this fee. You can find more information about this in our help center article:https://help.etsy.com/hc/en-us/articles/1500011073202-What-is-a-Regulatory-Operating-Fee?segment=selling Cindy says: Yes, I had already looked at that page. The fee should be removed immediately since Etsy no longer has to pay this digital services tax, and we also deserve full refunds on everything we have paid since last year. Doug Doug says: I understand, in this case I will set up a follow up email about your concern to take a further look into this matter, about the refund and the removal of this fee, keep an eye at your email inbox, I will reach you back as soon as possible.
June 30, 2025 at 6:34 PM
cindylouwho2.com
Happy 20th to Etsy! Here's what the site looked like 20 years ago today, courtesy the Wayback Machine.


Etsy put out a blog post to celebrate, and is offering sellers an extra discount on the Share and Save affiliate program - now 6.5% until July 23.

#EtsySellerNews
How Etsy Works | FAQ Login | Register BUY Categories Shops & Sellers Materials & Tags SELL List an Item How Selling Works Seller FAQs SEARCH Categories • Accessories 36 • Art 49 • Bags & Purses 63 • Basketry 0 • Bath & Beauty 14 • Books & Zines 19 • Candles 4 • Ceramics & Pottery 2 • Clothing 8 • Craft Supplies 8 • Crochet 2 • Everything Else 11 • For Children 2 • For Holidays 9 • For Pets 3 • For Weddings 0 • Furniture 0 • Geekery 1 • Glass 0 • Housewares 4 • Jewelry 78 • Knitting 23 • Music 2 • Needlecraft 8 • Paper Goods 28 • Patterns 7 • Quilts 1 • Toys 22 • Woodworking 0 Popular Materials • silver • paper • yarn • cotton Popular Tags • cute • crochet • earrings • silver It's been a busy couple months, and we're proud to announce our grand opening. This is a site by crafters for crafters, made by the creators of GetCrafty.com with help from Leah of Craftster.org. As you can see, the site looks a bit empty at the moment. So please sign up and start listing your items! We'll be promoting this site at the Indy Craft Experience fair in Atlanta and the Renegade Craft Fair in Brooklyn, just to get started. And we're throwing a party in Brooklyn on June 25th for crafters to meet each other. If you have any questions or suggestions, we'd love to hear from you. Stay tuned over the next month for lots of enhancements and snazzy new features. Start selling now! Soon we'll be featuring your items on the homepage, so list something now and see it here soon.
June 25, 2025 at 4:27 PM
cindylouwho2.com
Etsy claims these changes are just "clarifications", even though they removed items expressly allowed previously

They didn't address changes to the Services policy at all

And they chose to hide this post in a forum that not everyone can read 🙄

community.etsy.com/t5/Creative-...

#EtsySellerNews
Creativity Standards Clarification by Community Manager thatregina Community Manager yesterday Hi all - We understand that there is some confusion about recent changes to the language in our Creativity Standards, so we wanted to jump in to provide a bit more clarity. As you know, we introduced our Creativity Standards last summer to help our community better understand and comply with our policies, emphasizing the role of the seller in every item allowed on Etsy. This continues to be our goal, so when we heard from you that some of our policies could be clearer, we made a few adjustments to the language in our Creativity Standards and added new Help Center content. We have not introduced new policy categories–we’ve added more detail to a few existing policy areas-like craft and party supplies-where we commonly see violations and confusion when listings are removed. For example, we wanted to make it clearer that you must use your own original designs, rather than reproducing designs that you did not create yourself. This has always been our intention as a creative marketplace for original items. Our goal in further clarifying policy language like this is to help sellers avoid potential violations and flags. As always, when we identify a listing that violates our policies, we notify the seller when we remove it. We're continuously working to make those communications more detailed and clear. Keeping our marketplace special is a team effort, and we appreciate your feedback!
June 18, 2025 at 6:47 PM
cindylouwho2.com
People in India can once again open new Etsy shops.

I wrote about it on LinkedIn: www.linkedin.com/feed/update/...

And here is the Etsy Help file: help.etsy.com/hc/en-us/art...

#EtsySellerNews
How to Accept Payments as a Seller in India Sellers in India can now open new shops on Etsy. Currently, new shops opened in India can only sell internationally. There is a one-time $10 USD set-up fee that must be paid during the onboarding process. Once sign up is complete, new sellers in India must verify their GSTIN (Goods and Services Tax Identification Number). Sellers in India must also sign up for Payoneer to accept Etsy Payments. Learn more about how to use Payoneer. Jump to a section: How to determine which countries you sell to How to accept Etsy Payments How to choose individual or business seller when you enroll How to view and pay your account balance How to get more help
June 6, 2025 at 8:23 PM
cindylouwho2.com
HEADS UP Etsy sellers!

Etsy removed the new processing time profiles to try to fix them

Processing times can once again be set through shipping profiles

Etsy hasn't emailed/announced this yet, so please repost to let sellers know!

My Patreon post on the topic.

#EtsySellerNews
Editor's Note: Updated June 5 After the launch of Processing Profiles on May 21, we discovered an issue that caused processing time details to be removed from a small percentage of listings. This means that for those listings, buyers were not seeing estimated delivery dates and “Ship By” dates were missing in Shop Manager. We know how important this information is so we’ve turned off Processing Profiles while we troubleshoot. We sent an email about this issue to all sellers on June 5. For most sellers, we were able to restore the processing times you’d set for your listings as of May 20. Quickly review your Shipping settings to ensure everything looks correct. If any processing times are missing or incorrect, you can add or update them in your Shipping settings. We’ll let you know when you can use Processing Profiles to set processing times for your item variations again.
June 5, 2025 at 7:50 PM
cindylouwho2.com
If you see this, post a flower
pink holiday cactus flower
June 2, 2025 at 5:45 PM
cindylouwho2.com
Well, I am very happy to be wrong!

I nursed that small bud daily to make sure it would survive, and here is my lovely reward.

(This is the latest in the season I have had one of my holiday cacti bloom - usually they are all done at the end of April)

#Bloomscrolling #Bloomsky #flower
dark pink holiday cactus bloom
May 25, 2025 at 6:35 PM
cindylouwho2.com
Etsy has toggled the GPSR filter to ON, meaning shops are set to ship to the EU & Northern Ireland even when not GPSR compliant. www.etsy.com/your/shops/m...

This creates significant legal risk for businesses

I know I turned mine off the second it became available!

#EtsySellerNews
Choose how you sell to GPSR states If you’re a “trader” selling to EEA states or Northern Ireland (NI), you may need to include manufacturer and safety info (for listings added after December 13th, 2024) to comply with the General Product Safety Regulation (GPSR). Instead, you can also choose to stop selling to these states. Physical items Sell my physical items to all EEA states and NI Sell my physical items to all EEA states and NI Don’t sell my physical items to EEA states or NI Don’t sell my physical items to EEA states or NI Digital items Sell my digital items to all EEA states and NI Sell my digital items to all EEA states and NI Don’t sell my digital items to EEA states or NI
May 25, 2025 at 6:02 PM
cindylouwho2.com
Apparently, even if you change these new Etsy processing profiles now, shoppers won't see the new dates until May 27!

SO useful to not let sellers extend processing times over a holiday weekend 🙄

#EtsySellerNews
If you need to change processing times for any listing right now, your changes will not be reflected on the buyer end until May 27th!! There are important reasons why a seller changes there processing times and not being able to let customers know this as they get ready to buy is wrong! Another buyer in a group I belong to, has messaged, emailed and chatted with Etsy and been told each time, the current processing times as of a certain date (shown to the customer) will be static until the 27th.
May 24, 2025 at 10:32 PM
cindylouwho2.com
I still have that ability, right above the new processing profiles
Screenshot of Etsy shipping settings
May 22, 2025 at 4:57 PM
cindylouwho2.com
Etsy added new "processing profiles" to the shipping profiles page, & has added ALL listings (including sold out) to them. Some sellers are reporting errors.

Since they take effect in less than one week, you need to check them by MAY 27.

Happy long weekend! 🙄

Forum thread.

#EtsySellerNews
Pop up on Etsy shipping profiles page "New processing profiles for listings and variatiions. Now you can create prcoessing profiles with une readiness labels(Ready to Ship or Made to Order) and pprocessing times. We've created profiles for you based on your current listing details, but make sure you review them before the processing times go live on 5/27/2025."
May 21, 2025 at 9:36 PM
cindylouwho2.com
Happy Leafs Elimination Day to all who celebrate!

#StanleyCup #HockeySky
Happy Leafs Elimination Day! No Cup since '67. Celebrating a tradition of failure
May 19, 2025 at 2:17 AM
cindylouwho2.com
Tree flowers are really coming out in my neighbourhood!

#Beltline #YYC #Calgary #bloomscrolling
white flowered tree in urban park Trees with white and dark pink blossoms; apartments and other tall buildings in the background.
May 9, 2025 at 9:04 PM