25+ yrs leading call center teams across the U.S. and Canada. I build QA systems, coach leaders, and improve CSAT, FCR, and AHT. Looking for remote senior leadership roles in CX or operations where people and performance both matter. #CX #QA #Leadership #RemoteWork

After 25+ yrs improving call centers, coaching agents, and leading QA teams, I’m ready for my next chapter. Looking for remote QA Manager roles where I can help teams deliver real quality and better customer experiences. #QA #CX #Leadership #RemoteWork

25+ yrs leading call center and CX teams. I build QA programs, coach leaders, and improve service quality. Looking for remote work in QA, CX, or operations. I bring data, heart, and results to every team. Let’s connect. #CX #QA #Leadership #RemoteWork

After 25+ years leading CX and QA teams, I’m ready for my next chapter remote leadership or consulting work in call center operations, quality, or customer experience. I help teams perform better and deliver results. Let’s connect. #RemoteWork #CX #QA #Leadership