What lesson hit you hardest in your twenties?
What lesson hit you hardest in your twenties?
A $400 economy flight turned into a $2.4M contract. Emails do not close deals like handshakes do. Get on planes.
A $400 economy flight turned into a $2.4M contract. Emails do not close deals like handshakes do. Get on planes.
A players hire A players. B players hire C players. The minute you compromise on talent is the minute you start failing.
A players hire A players. B players hire C players. The minute you compromise on talent is the minute you start failing.
I lost clients early on because I faked expertise. The ones who came back did so because I started saying "I don't know, but I'll figure it out."
I lost clients early on because I faked expertise. The ones who came back did so because I started saying "I don't know, but I'll figure it out."
I used to grind 7 days a week and thought I was winning. I was not. Taking Sundays off made me sharper on Monday. Exhausted founders make expensive mistakes.
I used to grind 7 days a week and thought I was winning. I was not. Taking Sundays off made me sharper on Monday. Exhausted founders make expensive mistakes.
VCs wanted in. I said no. Now I fly economy while competitors fly private. But every dollar of growth is mine. That discomfort is temporary. Giving away your company is forever.
VCs wanted in. I said no. Now I fly economy while competitors fly private. But every dollar of growth is mine. That discomfort is temporary. Giving away your company is forever.
I wasted $500K on a sales team because competitors were ramping outbound. The ROI was not there. Content and referrals worked better. Stop reacting to what others are doing.
I wasted $500K on a sales team because competitors were ramping outbound. The ROI was not there. Content and referrals worked better. Stop reacting to what others are doing.
Saying no to money that does not fit feels reckless at first. But chasing the wrong deals costs you time, focus, and the clients you actually want.
Saying no to money that does not fit feels reckless at first. But chasing the wrong deals costs you time, focus, and the clients you actually want.
I waited too long because I was cheap and thought no one could do it better. That stubbornness led to burnout. The right people are not an expense. They are the best investment you can make.
I waited too long because I was cheap and thought no one could do it better. That stubbornness led to burnout. The right people are not an expense. They are the best investment you can make.
Early on, we took any client with a pulse. It nearly killed us. A defined ICP makes everything easier. Sales, ops, support. We ended up firing customers we never should have taken.
Early on, we took any client with a pulse. It nearly killed us. A defined ICP makes everything easier. Sales, ops, support. We ended up firing customers we never should have taken.
Execution gaps and hidden fees will eat the savings you thought you were getting.
What is the biggest surprise you have found on a 3PL invoice?
Execution gaps and hidden fees will eat the savings you thought you were getting.
What is the biggest surprise you have found on a 3PL invoice?
Every retailer has different requirements. If they cannot walk you through how they handle Target vs. Walmart vs. Costco, that is a red flag.
Every retailer has different requirements. If they cannot walk you through how they handle Target vs. Walmart vs. Costco, that is a red flag.
The best partners will tell you honestly. The wrong ones will pretend it never happens.
The best partners will tell you honestly. The wrong ones will pretend it never happens.
SPS Commerce. EDI. Your ERP. If they fumble this answer, expect manual work and errors. Clean integrations prevent chargebacks.
SPS Commerce. EDI. Your ERP. If they fumble this answer, expect manual work and errors. Clean integrations prevent chargebacks.
Not the number on their sales deck. Ask for merchant references. Call them. One missed delivery window can damage a retail relationship that took years to build.
Not the number on their sales deck. Ask for merchant references. Call them. One missed delivery window can damage a retail relationship that took years to build.
1. Ask about chargebacks.
Who owns accountability when a retailer issues one? A mislabeled case or missed appointment can cost $100K. If they dodge this question, that is your answer.
1. Ask about chargebacks.
Who owns accountability when a retailer issues one? A mislabeled case or missed appointment can cost $100K. If they dodge this question, that is your answer.
They are ruthless about which hours matter.
What's the one thing you do that probably shouldn't require you anymore?
They are ruthless about which hours matter.
What's the one thing you do that probably shouldn't require you anymore?
and started measuring it by what actually moved.
Fewer hours in reactive mode.
More time on the work only I can do.
and started measuring it by what actually moved.
Fewer hours in reactive mode.
More time on the work only I can do.
The real trap is feeling productive.
Emails expand to fill the day.
Meetings multiply.
Approvals pile up.
You stay busy.
Nothing important actually changes.
The shift for me was realising effort is not output.
The real trap is feeling productive.
Emails expand to fill the day.
Meetings multiply.
Approvals pile up.
You stay busy.
Nothing important actually changes.
The shift for me was realising effort is not output.
They build the team.
Hiring well. Coaching hard. Removing the wrong fits.
They talk to customers directly.
Not just dashboards and reports.
They hunt for whatever is slowing the company down
and remove it.
That’s it.
They build the team.
Hiring well. Coaching hard. Removing the wrong fits.
They talk to customers directly.
Not just dashboards and reports.
They hunt for whatever is slowing the company down
and remove it.
That’s it.