@bigsteps.bsky.social
When you talk to me, you are speaking to a man in a shark car… tread carefully
Reposted
Klarna admits AI isn’t as good as human workers, but this story suggests it’s “hiring” two types of human customer support now: freelancers or an “Uber type of setup.”
It sounds like the AI strategy served its purpose after all: to turn employees into contractors.
It sounds like the AI strategy served its purpose after all: to turn employees into contractors.
As Klarna flips from AI-first to hiring people again, a new landmark survey reveals most AI projects fail to deliver
Just 1 in 4 AI investments bring in the ROI they promise—but CEOs just can’t resist the technology.
fortune.com
May 13, 2025 at 3:06 AM
Klarna admits AI isn’t as good as human workers, but this story suggests it’s “hiring” two types of human customer support now: freelancers or an “Uber type of setup.”
It sounds like the AI strategy served its purpose after all: to turn employees into contractors.
It sounds like the AI strategy served its purpose after all: to turn employees into contractors.