Thanks Martin!

That's really great to hear, thanks John!

And here's a big thing I'd call out. Product Mindset is different to Service Mindset - they're not interchangeable… product is the foundation and means of delivery. Service thinking is how you build on that in terms of elevating user-centred approaches

/end

Even in organisations with a strong product focus, user centricity is often still limited to product teams, but that doesn't go far beyond its immediate remit. It comes back to how we describe things, organise and align work in more joined-up ways, and what you measure

The thing I observe most around government, is growing product delivery maturity, but still relatively low design and service maturity. And that means the complexity of user journeys still being pushed to the end user. Often at the expense of improved service, business, and policy outcomes

These Q&A sessions are being hosted by our Heads of Practice, where they'll share:
• How we work and what we value
• What our recruitment process looks like
• Insights from across our design practices
• Answers to your questions, live

📅 19 Nov, 12:00–12:45 PM (UK)
lnkd.in/ebJyNBjr

📅 20 Nov, 5:00–5:45 PM (UK)
lnkd.in/e8UsV35D

📅 21 Nov, 11:00–11:45 AM (UK)
lnkd.in/eAY3JQuP

I don't think Christine is on bsky, but you can subscribe to her Substack!

Congrats to all involved - sounds like it was a great day!