Got through to a person, was then on hold for several minutes of bad, loud hold music. Yay! My contract will be cancelled after my next bill. Fine! Oh wait no, now there's survey texts that I didn't agree to.

I've now been messaging with a robot on the website and the robot can't help me so it looks like we're back to a phone call.

"ta daaaaa"
*Jazz hands*

I'm giving this app a chance... But I don't know if it's trustworthy yet.