Ashish
@ashishterp.bsky.social
Enterprises aren't leaving the cloud. They're resetting how they use it.
Private + hybrid setups = better control, smarter spend, and stronger AI performance.
#CloudReset #HybridCloud #Infrastructure
Private + hybrid setups = better control, smarter spend, and stronger AI performance.
#CloudReset #HybridCloud #Infrastructure
August 12, 2025 at 1:06 PM
Enterprises aren't leaving the cloud. They're resetting how they use it.
Private + hybrid setups = better control, smarter spend, and stronger AI performance.
#CloudReset #HybridCloud #Infrastructure
Private + hybrid setups = better control, smarter spend, and stronger AI performance.
#CloudReset #HybridCloud #Infrastructure
Cloud migration pitfall to avoid: going fast with no plan.
-> Audit what you've got.
-> Define what success actually looks like.
-> And don't forget the humans who'll run it.
#TechLeadership #CloudStrategy
-> Audit what you've got.
-> Define what success actually looks like.
-> And don't forget the humans who'll run it.
#TechLeadership #CloudStrategy
August 11, 2025 at 2:11 PM
Cloud migration pitfall to avoid: going fast with no plan.
-> Audit what you've got.
-> Define what success actually looks like.
-> And don't forget the humans who'll run it.
#TechLeadership #CloudStrategy
-> Audit what you've got.
-> Define what success actually looks like.
-> And don't forget the humans who'll run it.
#TechLeadership #CloudStrategy
The best AI in CX doesn't steal the show. Rather, it supports the team.
It gives people the tools to show up for customers with speed and empathy. That's what modern service should feel like.
It gives people the tools to show up for customers with speed and empathy. That's what modern service should feel like.
August 4, 2025 at 6:23 PM
The best AI in CX doesn't steal the show. Rather, it supports the team.
It gives people the tools to show up for customers with speed and empathy. That's what modern service should feel like.
It gives people the tools to show up for customers with speed and empathy. That's what modern service should feel like.
Ask yourself: How would I want to be treated in this moment?
When service hiccups happen, start with empathy and care. Offer a seat, bring a drink, listen.
These simple moments build loyalty and trust like nothing else. Likewise, this kind of approach scales.
When service hiccups happen, start with empathy and care. Offer a seat, bring a drink, listen.
These simple moments build loyalty and trust like nothing else. Likewise, this kind of approach scales.
July 30, 2025 at 2:38 PM
Ask yourself: How would I want to be treated in this moment?
When service hiccups happen, start with empathy and care. Offer a seat, bring a drink, listen.
These simple moments build loyalty and trust like nothing else. Likewise, this kind of approach scales.
When service hiccups happen, start with empathy and care. Offer a seat, bring a drink, listen.
These simple moments build loyalty and trust like nothing else. Likewise, this kind of approach scales.
Too many CX programs look good on paper but change nothing in practice. If your CX efforts aren’t shaping real decisions, across product, ops, and strategy, what’s the point?
Customer experience should drive outcomes, not just optics.
#Leadership #CX
Customer experience should drive outcomes, not just optics.
#Leadership #CX
Has Customer Experience Lost Its Teeth?
CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.
www.cmswire.com
July 25, 2025 at 1:55 AM
Too many CX programs look good on paper but change nothing in practice. If your CX efforts aren’t shaping real decisions, across product, ops, and strategy, what’s the point?
Customer experience should drive outcomes, not just optics.
#Leadership #CX
Customer experience should drive outcomes, not just optics.
#Leadership #CX
When brand experience and customer experience align (and AI enhances human work) you get Total Experience.
Measuring what's important empowers teams to close the gap between promise and delivery... and that's where growth takes root.
Measuring what's important empowers teams to close the gap between promise and delivery... and that's where growth takes root.
Forrester’s Wake-Up Call: CX Isn’t Great—And Customers Know It
Inside Forrester’s CX Summit and why total experience is the new ROI engine.
www.cmswire.com
July 17, 2025 at 2:53 PM
When brand experience and customer experience align (and AI enhances human work) you get Total Experience.
Measuring what's important empowers teams to close the gap between promise and delivery... and that's where growth takes root.
Measuring what's important empowers teams to close the gap between promise and delivery... and that's where growth takes root.
Transformation is a partnership, rather than a solo act. CIOs bring structure and execution. Business leaders bring vision and outcomes. Together, they spark the kind of momentum that scales.
Who should really be driving business transformation today?
CIOs often take the lead over transformative initiatives, but there’s debate over whether that’s the best approach for ensuring true business transformation rather than just a technical one.
www.cio.com
July 15, 2025 at 2:27 PM
Transformation is a partnership, rather than a solo act. CIOs bring structure and execution. Business leaders bring vision and outcomes. Together, they spark the kind of momentum that scales.
Business transformation works best when CIOs are seen as partners, not gatekeepers.
They bring the glue by connecting strategy, teams, and outcomes. That's when things really start to move.
They bring the glue by connecting strategy, teams, and outcomes. That's when things really start to move.
Who should really be driving business transformation today?
CIOs often take the lead over transformative initiatives, but there’s debate over whether that’s the best approach for ensuring true business transformation rather than just a technical one.
www.cio.com
July 10, 2025 at 2:35 PM
Business transformation works best when CIOs are seen as partners, not gatekeepers.
They bring the glue by connecting strategy, teams, and outcomes. That's when things really start to move.
They bring the glue by connecting strategy, teams, and outcomes. That's when things really start to move.
No lies detected. Starting with a bot might save time for the company, but it usually wastes time for the customer.
Likewise, this structure sets up the human rep to deal with a more frustrated user. Human-first design is still important regardless of how advanced AI becomes.
Likewise, this structure sets up the human rep to deal with a more frustrated user. Human-first design is still important regardless of how advanced AI becomes.
Hot take: every "customer service chat" that starts with an AI/bot conversation only serves to make the customer more angry when the inevitable chat with a human support person happens.
July 7, 2025 at 1:06 PM
No lies detected. Starting with a bot might save time for the company, but it usually wastes time for the customer.
Likewise, this structure sets up the human rep to deal with a more frustrated user. Human-first design is still important regardless of how advanced AI becomes.
Likewise, this structure sets up the human rep to deal with a more frustrated user. Human-first design is still important regardless of how advanced AI becomes.
Experian's cloud move + gen AI rollout = faster products, smarter insights, happier customers.
That's what modern infrastructure should feel like. Not many organizations are able to pull this off at scale.
Exciting to see a cloud strategy empower teams to build faster & serve smarter.
That's what modern infrastructure should feel like. Not many organizations are able to pull this off at scale.
Exciting to see a cloud strategy empower teams to build faster & serve smarter.
Experian Accelerates Migration to AWS to Drive Innovation with Generative AI
By leveraging AWS’s advanced cloud capabilities, Experian can provide faster, more scalable solutions that empower clients with deeper insights
ffnews.com
July 2, 2025 at 5:37 PM
Experian's cloud move + gen AI rollout = faster products, smarter insights, happier customers.
That's what modern infrastructure should feel like. Not many organizations are able to pull this off at scale.
Exciting to see a cloud strategy empower teams to build faster & serve smarter.
That's what modern infrastructure should feel like. Not many organizations are able to pull this off at scale.
Exciting to see a cloud strategy empower teams to build faster & serve smarter.
The FCC's move to the cloud was a great example of fast, smart, and people-first migration.
They ditched 300 old servers, built on cloud-native tools, and made room for teams to move quicker and deliver more.
This is exactly how you modernize with purpose.
They ditched 300 old servers, built on cloud-native tools, and made room for teams to move quicker and deliver more.
This is exactly how you modernize with purpose.
Why the FCC's journey to the cloud is a model for modernization
FCC Deputy CIO Don Tweedie and AWS Director Mickey Iqbal detail the methodical approach and impressive results of the FCC's cloud migration, establishing it as a blueprint for other agencies.
fedscoop.com
June 30, 2025 at 1:06 PM
The FCC's move to the cloud was a great example of fast, smart, and people-first migration.
They ditched 300 old servers, built on cloud-native tools, and made room for teams to move quicker and deliver more.
This is exactly how you modernize with purpose.
They ditched 300 old servers, built on cloud-native tools, and made room for teams to move quicker and deliver more.
This is exactly how you modernize with purpose.
Thought leadership doesn't need a script.
Just tell the truth, share the lesson, and skip the jargon.
That’s what people actually listen to. #ThoughtLeadership #Leadership #Authenticity
Just tell the truth, share the lesson, and skip the jargon.
That’s what people actually listen to. #ThoughtLeadership #Leadership #Authenticity
June 23, 2025 at 1:38 PM
Thought leadership doesn't need a script.
Just tell the truth, share the lesson, and skip the jargon.
That’s what people actually listen to. #ThoughtLeadership #Leadership #Authenticity
Just tell the truth, share the lesson, and skip the jargon.
That’s what people actually listen to. #ThoughtLeadership #Leadership #Authenticity
Leadership trust fuels courage, creativity, and growth - all of which are necessary for teams to grow and serve customers better.
When we lead with transparency and authenticity, teams thrive and customers feel it.
#Leadership #Trust #Empowerment
When we lead with transparency and authenticity, teams thrive and customers feel it.
#Leadership #Trust #Empowerment
Enhancing Leadership Trust In A Time Of Accelerating Change
Stakeholders do not expect perfection, but they do expect honesty grounded within an organization’s core values.
www.forbes.com
June 18, 2025 at 2:36 PM
Leadership trust fuels courage, creativity, and growth - all of which are necessary for teams to grow and serve customers better.
When we lead with transparency and authenticity, teams thrive and customers feel it.
#Leadership #Trust #Empowerment
When we lead with transparency and authenticity, teams thrive and customers feel it.
#Leadership #Trust #Empowerment
Agentic AI = AI that thinks, acts, and helps in real time.
It's smart. It's a teammate. It changes how we serve customers.
It's smart. It's a teammate. It changes how we serve customers.
The future of customer experience: Embracing agentic AI | McKinsey
Operations functions are often where the rubber meets the road for the implementation of gen AI strategies and where companies can expect to see early examples of success and further potential.
www.mckinsey.com
June 17, 2025 at 2:08 PM
Agentic AI = AI that thinks, acts, and helps in real time.
It's smart. It's a teammate. It changes how we serve customers.
It's smart. It's a teammate. It changes how we serve customers.
Cloud migration gains momentum with strong strategy and supported teams.
Start with goals. Support your people. Then scale with confidence.
#CloudMigration #CustomerExperience #Leadership
Start with goals. Support your people. Then scale with confidence.
#CloudMigration #CustomerExperience #Leadership
Avoiding Cloud Migration’s Pitfalls
Proper planning is key to avoiding effects of ‘cloud stall’
www.tvtechnology.com
June 12, 2025 at 2:58 PM
Cloud migration gains momentum with strong strategy and supported teams.
Start with goals. Support your people. Then scale with confidence.
#CloudMigration #CustomerExperience #Leadership
Start with goals. Support your people. Then scale with confidence.
#CloudMigration #CustomerExperience #Leadership
Successful cloud migration takes more than tech. It takes clarity.
Who owns what, who supports what, and how it all stays aligned, internally and with vendors.
That's how you protect the experience as you scale.
Who owns what, who supports what, and how it all stays aligned, internally and with vendors.
That's how you protect the experience as you scale.
Cloud migration demands contractual safeguards and clear strategy | Computer Weekly
Cyber security experts urge organisations to define clear objectives, understand shared security models and implement strong data governance when migrating workloads to the cloud.
www.computerweekly.com
June 10, 2025 at 2:25 PM
Successful cloud migration takes more than tech. It takes clarity.
Who owns what, who supports what, and how it all stays aligned, internally and with vendors.
That's how you protect the experience as you scale.
Who owns what, who supports what, and how it all stays aligned, internally and with vendors.
That's how you protect the experience as you scale.
Moving to cloud-native means your teams aren't stuck working around old systems anymore. Instead, they can actually focus on what matters: delivering for the customer.
That's how service gets smarter (and simpler). #CloudNative #SaaS #CustomerExperience
That's how service gets smarter (and simpler). #CloudNative #SaaS #CustomerExperience
Services and SaaS in the cloud native era
Data from a Heavy Reading survey report shows that service providers are committed to migrating their BSS platforms to the cloud.
www.lightreading.com
June 3, 2025 at 2:20 PM
Moving to cloud-native means your teams aren't stuck working around old systems anymore. Instead, they can actually focus on what matters: delivering for the customer.
That's how service gets smarter (and simpler). #CloudNative #SaaS #CustomerExperience
That's how service gets smarter (and simpler). #CloudNative #SaaS #CustomerExperience
Cloud migration isn’t just a technical exercise. It’s a strategic one.
The biggest cost? It's often not compute or storage. It’s licensing. And when that gets overlooked, it can impact how your teams build, how fast you scale, and what your customers experience.
#CloudStrategy #CustomerExperience
The biggest cost? It's often not compute or storage. It’s licensing. And when that gets overlooked, it can impact how your teams build, how fast you scale, and what your customers experience.
#CloudStrategy #CustomerExperience
The economics and challenges of cloud migration never been more in focus
The evolution of software delivery from physical media to cloud-based subscriptions, highlights the shift from perpetual licenses to subscription models and can often costs two to three times more than other cloud expenses.
www.arnnet.com.au
June 2, 2025 at 1:12 PM
Cloud migration isn’t just a technical exercise. It’s a strategic one.
The biggest cost? It's often not compute or storage. It’s licensing. And when that gets overlooked, it can impact how your teams build, how fast you scale, and what your customers experience.
#CloudStrategy #CustomerExperience
The biggest cost? It's often not compute or storage. It’s licensing. And when that gets overlooked, it can impact how your teams build, how fast you scale, and what your customers experience.
#CloudStrategy #CustomerExperience
We’ve all relied on metrics like #NPS and #CSAT—but let’s be honest, they only tell part of the story.
Customer Health Scores are helping us move past surface-level #CX metrics.
They pull in usage, support, and sentiment to give a real-time pulse on the customer relationship before issues show up.
Customer Health Scores are helping us move past surface-level #CX metrics.
They pull in usage, support, and sentiment to give a real-time pulse on the customer relationship before issues show up.
Redesigning Experience Metrics: Why Brands Are Rethinking Measurement With AI and Real Data
SaaS leaders are combining behavior, support tickets and sentiment to identify “unhealthy” accounts early.
www.cmswire.com
May 28, 2025 at 5:58 PM
We’ve all relied on metrics like #NPS and #CSAT—but let’s be honest, they only tell part of the story.
Customer Health Scores are helping us move past surface-level #CX metrics.
They pull in usage, support, and sentiment to give a real-time pulse on the customer relationship before issues show up.
Customer Health Scores are helping us move past surface-level #CX metrics.
They pull in usage, support, and sentiment to give a real-time pulse on the customer relationship before issues show up.
AI is giving CS teams their time back: more time to listen, more time to help, more time to build real relationships. That’s how customer experience gets better. @FastCompany #AI #CustomerSuccess #CX
How tech companies can use AI to strengthen customer experience
Here's how technology companies should use AI tools to build a better customer experience that can help drive revenue and build deeper, more sustainable relationships with customers.
www.fastcompany.com
May 19, 2025 at 3:37 PM
AI is giving CS teams their time back: more time to listen, more time to help, more time to build real relationships. That’s how customer experience gets better. @FastCompany #AI #CustomerSuccess #CX
IBM says only 25% of AI projects are hitting ROI targets. That’s not a failure yet, but it is a signal. The opportunity is wide open for teams aligning AI with business outcomes. The impact is real when strategy, design, and delivery work together with Customer Success.
Most AI spending driven by FOMO, not ROI, CEOs tell IBM
: Just 1 in 4 bets paying off so far
www.theregister.com
May 13, 2025 at 2:07 PM
IBM says only 25% of AI projects are hitting ROI targets. That’s not a failure yet, but it is a signal. The opportunity is wide open for teams aligning AI with business outcomes. The impact is real when strategy, design, and delivery work together with Customer Success.