I'm going to have someone much smarter than I am reach out to you.

It's listed in bold under the local policies that you had to check a box stating you read them. Yes I know...Seinfeld..."Have you read that thing, it's like reading the constitution." I'll follow up.

I apologize for the inconvenience. Did you have a reservation because you should have been informed at the time you booked the vehicle?

Let's grow that sliver!!!