Six Catalysts
@6catalysts.ca
Helping builders and entrepreneurs avoid bumps in the road and learn to fly. Daily tips, tricks, and deep dives into starting and growing a business. Free newsletter + podcast + all the stuff : https://linktr.ee/6catalysts.
The bar is low: simply not making things worse for customers is a competitive advantage. A feedback engine helps you lift that bar, one cycle at a time. Watch the session replay here : buff.ly/qgVrieW
#CustomerExperience #Entrepreneurs
#CustomerExperience #Entrepreneurs
November 24, 2025 at 9:20 PM
The bar is low: simply not making things worse for customers is a competitive advantage. A feedback engine helps you lift that bar, one cycle at a time. Watch the session replay here : buff.ly/qgVrieW
#CustomerExperience #Entrepreneurs
#CustomerExperience #Entrepreneurs
AI can flood your feed, but it can’t replace a handshake. Ben Lappalainen explains why in-person connection is the new competitive edge.
Watch or listen to the episode here : buff.ly/FXBwH9h
#Networking #HumanConnection #TheJourney
Watch or listen to the episode here : buff.ly/FXBwH9h
#Networking #HumanConnection #TheJourney
November 23, 2025 at 3:18 PM
AI can flood your feed, but it can’t replace a handshake. Ben Lappalainen explains why in-person connection is the new competitive edge.
Watch or listen to the episode here : buff.ly/FXBwH9h
#Networking #HumanConnection #TheJourney
Watch or listen to the episode here : buff.ly/FXBwH9h
#Networking #HumanConnection #TheJourney
Your frontline teams are walking customer research reports. If you’re not asking what they’re hearing, you’re wasting your best sensor network. Watch the session here : buff.ly/qgVrieW
#Support #VoiceOfCustomer
#Support #VoiceOfCustomer
November 23, 2025 at 2:02 PM
Your frontline teams are walking customer research reports. If you’re not asking what they’re hearing, you’re wasting your best sensor network. Watch the session here : buff.ly/qgVrieW
#Support #VoiceOfCustomer
#Support #VoiceOfCustomer
Early-stage advantage: you can still talk to customers yourself. Formalize that habit now, before growth bakes in distance. Conference replay here : buff.ly/qgVrieW
#Founders #StartupLife
#Founders #StartupLife
November 23, 2025 at 1:42 PM
Early-stage advantage: you can still talk to customers yourself. Formalize that habit now, before growth bakes in distance. Conference replay here : buff.ly/qgVrieW
#Founders #StartupLife
#Founders #StartupLife
Most “we value feedback” pages are decorative. Show it by closing the loop: “You told us X, so we did Y.” That’s how trust is built. TLU2025 Conference session replay here : buff.ly/qgVrieW
#Trust #CustomerLoyalty
#Trust #CustomerLoyalty
November 23, 2025 at 1:21 AM
Most “we value feedback” pages are decorative. Show it by closing the loop: “You told us X, so we did Y.” That’s how trust is built. TLU2025 Conference session replay here : buff.ly/qgVrieW
#Trust #CustomerLoyalty
#Trust #CustomerLoyalty
Feature requests ≠ innovation. Learn to ask “What problem are they trying to solve?” before you throw another toggle into your product. Full presentation here : buff.ly/qgVrieW
#ProductDesign #CustomerFeedback
#ProductDesign #CustomerFeedback
November 22, 2025 at 11:34 PM
Feature requests ≠ innovation. Learn to ask “What problem are they trying to solve?” before you throw another toggle into your product. Full presentation here : buff.ly/qgVrieW
#ProductDesign #CustomerFeedback
#ProductDesign #CustomerFeedback
Dashboards don’t buy from you, renew with you, or rave about you. People do. Make sure people’s voices show up beside the charts, not buried under them. Conference replay here : buff.ly/qgVrieW
#Leadership #CXStrategy
#Leadership #CXStrategy
November 22, 2025 at 10:47 PM
Dashboards don’t buy from you, renew with you, or rave about you. People do. Make sure people’s voices show up beside the charts, not buried under them. Conference replay here : buff.ly/qgVrieW
#Leadership #CXStrategy
#Leadership #CXStrategy
Employees who feel unheard will never champion customer truth. Build an engine that listens internally and externally if you want real change. Conference replay here : buff.ly/qgVrieW
#CompanyCulture #CustomerCentric
#CompanyCulture #CustomerCentric
November 22, 2025 at 7:49 PM
Employees who feel unheard will never champion customer truth. Build an engine that listens internally and externally if you want real change. Conference replay here : buff.ly/qgVrieW
#CompanyCulture #CustomerCentric
#CompanyCulture #CustomerCentric
The customer isn’t always right, but they’re always revealing something. Your job is to hear the pattern, not just the request. Webinar replay here : buff.ly/qgVrieW
#Innovation #ProductStrategy
#Innovation #ProductStrategy
November 22, 2025 at 6:55 PM
The customer isn’t always right, but they’re always revealing something. Your job is to hear the pattern, not just the request. Webinar replay here : buff.ly/qgVrieW
#Innovation #ProductStrategy
#Innovation #ProductStrategy
Definitely a scam.
Public Service Announcement
This isn't how domain transfers work. When you initiate a request for transfer, you'll be notified by your registrar, not the receiving party. Always have Domain Locking enabled.
This is a phishing email. #buldinpublic #webmasters #websites
This isn't how domain transfers work. When you initiate a request for transfer, you'll be notified by your registrar, not the receiving party. Always have Domain Locking enabled.
This is a phishing email. #buldinpublic #webmasters #websites
November 22, 2025 at 2:23 PM
Definitely a scam.
NPS tells you “how we’re doing.” Qualitative feedback tells you “what to do next.” You need both if you want to grow without rotting the experience. Conference recording here : buff.ly/qgVrieW
#NPS #CustomerInsight
#NPS #CustomerInsight
November 22, 2025 at 1:04 PM
NPS tells you “how we’re doing.” Qualitative feedback tells you “what to do next.” You need both if you want to grow without rotting the experience. Conference recording here : buff.ly/qgVrieW
#NPS #CustomerInsight
#NPS #CustomerInsight
Reverse RFP : what if artists wrote the brief—and companies applied for the project? Ben Lappalainen’s journey with Ukai Projects is testing it.
Episode live now : buff.ly/FXBwH9h
#Innovation #ArtAndBusiness #TheJourney
Episode live now : buff.ly/FXBwH9h
#Innovation #ArtAndBusiness #TheJourney
November 22, 2025 at 12:37 AM
Reverse RFP : what if artists wrote the brief—and companies applied for the project? Ben Lappalainen’s journey with Ukai Projects is testing it.
Episode live now : buff.ly/FXBwH9h
#Innovation #ArtAndBusiness #TheJourney
Episode live now : buff.ly/FXBwH9h
#Innovation #ArtAndBusiness #TheJourney
If no one owns the question “What are customers actually saying?”, you’re already on the enshittification slope. Name a champion. Give them time and teeth. Full presentation here : buff.ly/qgVrieW
#OrgDesign #CustomerVoice
#OrgDesign #CustomerVoice
November 19, 2025 at 2:55 AM
If no one owns the question “What are customers actually saying?”, you’re already on the enshittification slope. Name a champion. Give them time and teeth. Full presentation here : buff.ly/qgVrieW
#OrgDesign #CustomerVoice
#OrgDesign #CustomerVoice
“Rule by spreadsheet” optimizes what’s easy to measure, not what customers feel. Add a ritual for reviewing real customer stories and see how your decisions change. Watch the presentation here : buff.ly/qgVrieW
#Leadership #CustomerCentric
#Leadership #CustomerCentric
November 19, 2025 at 1:53 AM
“Rule by spreadsheet” optimizes what’s easy to measure, not what customers feel. Add a ritual for reviewing real customer stories and see how your decisions change. Watch the presentation here : buff.ly/qgVrieW
#Leadership #CustomerCentric
#Leadership #CustomerCentric
Surveys without a system are just digital suggestion boxes. A feedback engine turns answers into action—and that’s how you avoid becoming “just like everyone else.” Watch here : buff.ly/qgVrieW
#VoiceOfCustomer #CX
#VoiceOfCustomer #CX
November 19, 2025 at 12:48 AM
Surveys without a system are just digital suggestion boxes. A feedback engine turns answers into action—and that’s how you avoid becoming “just like everyone else.” Watch here : buff.ly/qgVrieW
#VoiceOfCustomer #CX
#VoiceOfCustomer #CX
Big brands are quietly enshittifying experiences to please spreadsheets. Your edge as a small business? Listening harder and acting faster on what customers tell you. Watch the conference presentation here : buff.ly/qgVrieW
#CustomerExperience #Startup
#CustomerExperience #Startup
Creating an Innovation Supply Chain
Build a culture of innovation you can actually scale. Learn how to turn customer feedback into a repeatable engine for insights, action, and competitive advantage. Watch now.
buff.ly
November 18, 2025 at 11:50 PM
Big brands are quietly enshittifying experiences to please spreadsheets. Your edge as a small business? Listening harder and acting faster on what customers tell you. Watch the conference presentation here : buff.ly/qgVrieW
#CustomerExperience #Startup
#CustomerExperience #Startup
Frugality helps you survive. Systems help you scale. Knowing when to switch is everything. Read or listen to this week's feature : buff.ly/JjPgVTi
#EntrepreneurMindset #ScalingUp #TheJourney
#EntrepreneurMindset #ScalingUp #TheJourney
November 17, 2025 at 9:20 PM
Frugality helps you survive. Systems help you scale. Knowing when to switch is everything. Read or listen to this week's feature : buff.ly/JjPgVTi
#EntrepreneurMindset #ScalingUp #TheJourney
#EntrepreneurMindset #ScalingUp #TheJourney
DIY pride feels great—until it becomes your biggest growth constraint. Learn when to stop saving and start scaling. Read or listen to this week's feature : buff.ly/JjPgVTi
#StartupWisdom #OperationalExcellence #SixCatalysts
#StartupWisdom #OperationalExcellence #SixCatalysts
November 16, 2025 at 3:18 PM
DIY pride feels great—until it becomes your biggest growth constraint. Learn when to stop saving and start scaling. Read or listen to this week's feature : buff.ly/JjPgVTi
#StartupWisdom #OperationalExcellence #SixCatalysts
#StartupWisdom #OperationalExcellence #SixCatalysts
If you can’t describe your decision system, you don’t have one—you have habits. Build structure so good decisions happen by default. This week's feature : buff.ly/JjPgVTi
#Entrepreneurship #SystemsThinking #TheJourney
#Entrepreneurship #SystemsThinking #TheJourney
How to Know When to Open Your Chequebook
Bootstrapping your business? Learn when to stop DIY’ing and start investing smartly. Discover how to value your time and spend wisely—read now.
buff.ly
November 16, 2025 at 2:02 PM
If you can’t describe your decision system, you don’t have one—you have habits. Build structure so good decisions happen by default. This week's feature : buff.ly/JjPgVTi
#Entrepreneurship #SystemsThinking #TheJourney
#Entrepreneurship #SystemsThinking #TheJourney
“Freedom is funded.”
Ben Lappalainen reminds freelancers that savings = creative safety net.
Listen on The Journey : In Conversation --> buff.ly/FXBwH9h
#FreelanceLife #FinancialWellness #TheJourney
Ben Lappalainen reminds freelancers that savings = creative safety net.
Listen on The Journey : In Conversation --> buff.ly/FXBwH9h
#FreelanceLife #FinancialWellness #TheJourney
November 16, 2025 at 1:42 PM
“Freedom is funded.”
Ben Lappalainen reminds freelancers that savings = creative safety net.
Listen on The Journey : In Conversation --> buff.ly/FXBwH9h
#FreelanceLife #FinancialWellness #TheJourney
Ben Lappalainen reminds freelancers that savings = creative safety net.
Listen on The Journey : In Conversation --> buff.ly/FXBwH9h
#FreelanceLife #FinancialWellness #TheJourney
The best founders don’t hoard control—they design clarity. Systems scale what people start. Read or listen for more : buff.ly/JjPgVTi
#Leadership #Entrepreneurship #TheJourney
#Leadership #Entrepreneurship #TheJourney
November 16, 2025 at 1:21 AM
The best founders don’t hoard control—they design clarity. Systems scale what people start. Read or listen for more : buff.ly/JjPgVTi
#Leadership #Entrepreneurship #TheJourney
#Leadership #Entrepreneurship #TheJourney
Discipline fades. Systems don’t. Design consistency so you don’t have to depend on motivation. This week's feature on The Journey : buff.ly/JjPgVTi
#Productivity #OperationalExcellence #SixCatalysts
#Productivity #OperationalExcellence #SixCatalysts
November 15, 2025 at 11:34 PM
Discipline fades. Systems don’t. Design consistency so you don’t have to depend on motivation. This week's feature on The Journey : buff.ly/JjPgVTi
#Productivity #OperationalExcellence #SixCatalysts
#Productivity #OperationalExcellence #SixCatalysts
The real skill isn’t multitasking—it’s sequencing. Focus builds faster than chaos ever could. Read or listen for more : buff.ly/JjPgVTi
#FocusMatters #EntrepreneurLife #TheJourney
#FocusMatters #EntrepreneurLife #TheJourney
November 15, 2025 at 10:47 PM
The real skill isn’t multitasking—it’s sequencing. Focus builds faster than chaos ever could. Read or listen for more : buff.ly/JjPgVTi
#FocusMatters #EntrepreneurLife #TheJourney
#FocusMatters #EntrepreneurLife #TheJourney
Efficiency is good. Leverage is better. Design your business to compound value over time. Learn more on this week's feature of The Journey : buff.ly/JjPgVTi
#GrowthStrategy #EntrepreneurMindset #SixCatalysts
#GrowthStrategy #EntrepreneurMindset #SixCatalysts
November 15, 2025 at 7:49 PM
Efficiency is good. Leverage is better. Design your business to compound value over time. Learn more on this week's feature of The Journey : buff.ly/JjPgVTi
#GrowthStrategy #EntrepreneurMindset #SixCatalysts
#GrowthStrategy #EntrepreneurMindset #SixCatalysts
Bootstrapping is a stage, not a strategy. Learn how to move from survival mode to systems mode. This week's feature on The Journey : buff.ly/JjPgVTi
#StartupAdvice #EntrepreneurJourney #TheJourney
#StartupAdvice #EntrepreneurJourney #TheJourney
November 15, 2025 at 6:55 PM
Bootstrapping is a stage, not a strategy. Learn how to move from survival mode to systems mode. This week's feature on The Journey : buff.ly/JjPgVTi
#StartupAdvice #EntrepreneurJourney #TheJourney
#StartupAdvice #EntrepreneurJourney #TheJourney