Customer Support Tip 3: NEVER Take Abuse

Customers get angry and lash out. They're human. But under no circumstances should you let yourself be directly insulted, put down, etc. Just give a polite, but firm, warning that if they continue, you'll cut the call. What they do next is entirely on them.

Customer Support Tip 2: Never Take It Personally

Yes, there are jerks out there, but most are just having a bad day and, unfortunately, you're the easiest target. Let them vent. As long as it's not abuse hurled towards you, they'll appreciate a sympathetic ear getting everything out.

Customer Support Tip 1: The Customer Is Your Friend

Talk to the customer like they're a buddy of yours. Yes, be professional, but show that you really do have their best interests, and finances, at heart. The business may be about employee loyalty, but the customer is what keeps the doors open.

I've doing customer support a very long time. The knowledge and skills I've accumulated over time have made me one of the best agents in the west coast. Every business I've worked for has increased its reputation for the better because of me.

So I've decided: Let me it on to you!

ICYMI: Bethesda developers including chief Todd Howard have issued an update on The Elder Scrolls 6 — but stopped short of confirming a release date. https://t.co/bmjoOeVzBf

ICYMI: Eiji Aonuma has hinted that the next Zelda game will be inspired by elements of Hyrule Warriors: Age of Imprisonment. https://t.co/GWG6PgYJ06

Shaved my face. This is how short I typically keep it. Now I don't feel like a feral man raised by gorillas in the jungles! LOL

My beard has grown longer than usual. I'm just now realizing that this is the thickest it's ever been.

Might be time for a shave!

Here's a link to my two ongoing books:
www.wattpad.com/user/BrettSt...