Tom Carswell
Tom Carswell
@tomcarswell.bsky.social
eCommerce Project Manager @ TD SYNNEX, techie, voiceover artist. Likes to find better/faster ways to do things. Thoughts/posts = mine.
What’s old is new again…
Last year, I predicted we’d see during the next 2 years promotions for AI-free experiences.

I just saw my first one.

United is now advertising their customer service app is a human, not an AI.

People don’t want to be handled by machines. Nobody likes being on the receiving end of AI.
July 16, 2025 at 4:08 PM
Love the images - and the simplicity in most of them - of old MacOS system screenshots: aresluna.org/frame-of-pre...
Frame of preference
A story of early Mac settings told by 10 emulators.
aresluna.org
July 12, 2025 at 1:25 PM
I never questioned the term 'experience' until I read this headline: uxdesign.cc/what-does-it...
What does it really mean to have an “experience”?
How different definitions of experience shape product perspectives.
uxdesign.cc
December 24, 2024 at 1:45 AM