Roy Atkinson
@royatkinson.bsky.social
Writer | Analyst | CEO at Clifton Butterfield, LLC.
https://cliftonbutterfield.com | https://royatkinson.com/home/
https://cliftonbutterfield.com | https://royatkinson.com/home/
Customer Service and Customer Experience expert Shep Hyken joined the Reach Your Do Point® podcast to explain why Customer Service Is a Cultural Philosophy:
Customer Service: A Cultural Philosophy with Shep Hyken
Customer Service and Customer Experience expert Shep Hyken joins the Reach Your Do Point® podcast. Don't forget to subscribe!
youtu.be
October 29, 2025 at 7:36 PM
Customer Service and Customer Experience expert Shep Hyken joined the Reach Your Do Point® podcast to explain why Customer Service Is a Cultural Philosophy:
It’s not “Breaking News.”
It’s well and truly broken.
It’s well and truly broken.
October 28, 2025 at 6:42 PM
It’s not “Breaking News.”
It’s well and truly broken.
It’s well and truly broken.
Catch the wisdom of Mark Thomas on governance, risk and compliance (GRC).
The full video episode of Reach Your Do Point® is on YouTube:
The full video episode of Reach Your Do Point® is on YouTube:
Reach Your Do Point®: Navigating Governance: Insights from a GRC Expert
Mark Thomas
President, Escoute LLC
CGEIT, CRISC, CDPSE, COBIT Assessor
Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT…
youtu.be
October 28, 2025 at 1:38 PM
Catch the wisdom of Mark Thomas on governance, risk and compliance (GRC).
The full video episode of Reach Your Do Point® is on YouTube:
The full video episode of Reach Your Do Point® is on YouTube:
Hear from Pete McGarahan on the latest Reach Your Do Point® podcast.
Links here: royatkinson.com/home/
Links here: royatkinson.com/home/
October 20, 2025 at 6:49 PM
Hear from Pete McGarahan on the latest Reach Your Do Point® podcast.
Links here: royatkinson.com/home/
Links here: royatkinson.com/home/
3rd annual @thinkers360.bsky.social research: 2025 AI Trust Index Research Survey in collaboration with Babson College.
October 20, 2025 at 3:41 PM
3rd annual @thinkers360.bsky.social research: 2025 AI Trust Index Research Survey in collaboration with Babson College.
I’ll be in Milton Keynes on 10 November to talk about how changing a viewpoint can change everything. #ITSM25
www.itSMF.co.uk/itsm25
www.itSMF.co.uk/itsm25
October 16, 2025 at 8:02 PM
I’ll be in Milton Keynes on 10 November to talk about how changing a viewpoint can change everything. #ITSM25
www.itSMF.co.uk/itsm25
www.itSMF.co.uk/itsm25
Read faster than you listen? The transcript of the latest episode of Reach Your Do Point® is posted on Substack. See what Pete McGarahan has to say...
royatkinson1.substack.com/p/the-value-...
royatkinson1.substack.com/p/the-value-...
October 14, 2025 at 9:18 PM
Read faster than you listen? The transcript of the latest episode of Reach Your Do Point® is posted on Substack. See what Pete McGarahan has to say...
royatkinson1.substack.com/p/the-value-...
royatkinson1.substack.com/p/the-value-...
The new episode of Reach Your Do Point® features Pete McGarahan, a renowned service and support leader. We talked about personal outreach and the functions of AI in IT support and customer service.
Audio: podcasts.apple.com/us/podcast/r...
Audio: podcasts.apple.com/us/podcast/r...
The Value of Outreach - Pete McGarahan
Podcast Episode · Reach Your Do Point® · 10/13/2025 · 26m
podcasts.apple.com
October 13, 2025 at 10:51 PM
The new episode of Reach Your Do Point® features Pete McGarahan, a renowned service and support leader. We talked about personal outreach and the functions of AI in IT support and customer service.
Audio: podcasts.apple.com/us/podcast/r...
Audio: podcasts.apple.com/us/podcast/r...
The Reach Your Do Point® podcast is all about how and why people do what they do.
Available on:
Apple Podcasts: podcasts.apple.com/us/podcast/r...
Spotify: open.spotify.com/show/3GsYSJE...
Amazon: music.amazon.com/podcasts/e83...
iHeart Radio: iheart.com/podcast/7812...
Available on:
Apple Podcasts: podcasts.apple.com/us/podcast/r...
Spotify: open.spotify.com/show/3GsYSJE...
Amazon: music.amazon.com/podcasts/e83...
iHeart Radio: iheart.com/podcast/7812...
Reach Your Do Point®
Business Podcast · On this podcast, host Roy Atkinson will be sharing stories from many who have found their Do Point® and eliminated the barriers to their success. (Do Point® is a registered…
podcasts.apple.com
September 23, 2025 at 7:36 PM
The Reach Your Do Point® podcast is all about how and why people do what they do.
Available on:
Apple Podcasts: podcasts.apple.com/us/podcast/r...
Spotify: open.spotify.com/show/3GsYSJE...
Amazon: music.amazon.com/podcasts/e83...
iHeart Radio: iheart.com/podcast/7812...
Available on:
Apple Podcasts: podcasts.apple.com/us/podcast/r...
Spotify: open.spotify.com/show/3GsYSJE...
Amazon: music.amazon.com/podcasts/e83...
iHeart Radio: iheart.com/podcast/7812...
Reposted by Roy Atkinson
What It Takes to Lead Through Digital Disruption
Good Leadership behavior chart in the comments
#AI
hbr.org/2025/09/what...
Good Leadership behavior chart in the comments
#AI
hbr.org/2025/09/what...
What It Takes to Lead Through Digital Disruption
Researchers found that leaders who successfully navigate digital disruption draw from a mix of traditional and emerging leadership styles. Most impactful, however, was a tension between two…
hbr.org
September 18, 2025 at 6:19 PM
What It Takes to Lead Through Digital Disruption
Good Leadership behavior chart in the comments
#AI
hbr.org/2025/09/what...
Good Leadership behavior chart in the comments
#AI
hbr.org/2025/09/what...
The trouble with AI isn't AI; it's how we choose to use it.
We can make "baby podcasts" or we can solve real problems. It's up to us.
cliftonbutterfield.com/blog/f/the-t...
We can make "baby podcasts" or we can solve real problems. It's up to us.
cliftonbutterfield.com/blog/f/the-t...
The Trouble with AI Isn't AI
Roy Atkinson
cliftonbutterfield.com
September 9, 2025 at 8:32 PM
The trouble with AI isn't AI; it's how we choose to use it.
We can make "baby podcasts" or we can solve real problems. It's up to us.
cliftonbutterfield.com/blog/f/the-t...
We can make "baby podcasts" or we can solve real problems. It's up to us.
cliftonbutterfield.com/blog/f/the-t...
Join me in Milton Keynes on 10 November.
www.itsmf.co.uk/itsm25
www.itsmf.co.uk/itsm25
September 9, 2025 at 2:34 AM
Join me in Milton Keynes on 10 November.
www.itsmf.co.uk/itsm25
www.itsmf.co.uk/itsm25
Have an IT service and support story to tell? HDI’s #SupportWorld Live conference is accepting submissions:
www.hdiconference.com/call-for-spe...
www.hdiconference.com/call-for-spe...
Call for Speakers | Support World Live
Join industry leaders at SupportWorld Live for 50+ expert sessions on IT support, service management, and AI automation.
www.hdiconference.com
September 4, 2025 at 7:54 PM
Have an IT service and support story to tell? HDI’s #SupportWorld Live conference is accepting submissions:
www.hdiconference.com/call-for-spe...
www.hdiconference.com/call-for-spe...
Reposted by Roy Atkinson
What a CIO Must Do to Prep for Quantum Computing
www.informationweek.com/it-leadershi...
My take: The quantum risk is unclear, but possibly quite significant. CIOs should have the CISO do a proper quantum risk assessment at the very least. At issue: Remediation could be a large + long effort.
www.informationweek.com/it-leadershi...
My take: The quantum risk is unclear, but possibly quite significant. CIOs should have the CISO do a proper quantum risk assessment at the very least. At issue: Remediation could be a large + long effort.
What a CIO Must Do to Prep for Quantum Computing
Quantum computing is coming -- perhaps as a slow-burning inevitability. What steps can your organization take to be quantum-ready?
www.informationweek.com
September 3, 2025 at 1:16 PM
What a CIO Must Do to Prep for Quantum Computing
www.informationweek.com/it-leadershi...
My take: The quantum risk is unclear, but possibly quite significant. CIOs should have the CISO do a proper quantum risk assessment at the very least. At issue: Remediation could be a large + long effort.
www.informationweek.com/it-leadershi...
My take: The quantum risk is unclear, but possibly quite significant. CIOs should have the CISO do a proper quantum risk assessment at the very least. At issue: Remediation could be a large + long effort.
Reposted by Roy Atkinson
Are Your Metrics Killing Your Customer or Employee Experience? cliftonbutterfield.com/blog/f/are-y... via @RoyAtkinson of @Trust_CB on @Thinkers360 #CustomerExperience #ITOperations #ITStrategy
Are Your Metrics Killing Your Customer or Employee Experience?
by Roy Atkinson
cliftonbutterfield.com
September 3, 2025 at 6:20 AM
Are Your Metrics Killing Your Customer or Employee Experience? cliftonbutterfield.com/blog/f/are-y... via @RoyAtkinson of @Trust_CB on @Thinkers360 #CustomerExperience #ITOperations #ITStrategy
September 2, 2025 at 6:45 PM