kkmett
@kkmett.bsky.social
Bilingual, global customer experience #CX strategist who connects business strategy with customer needs. Love photography and Formula 1 #F1
Two weeks of travel and finally back in Iowa for some biking and rest.
June 30, 2025 at 10:22 PM
Two weeks of travel and finally back in Iowa for some biking and rest.
What trends are you seeing in #CX? I am starting to see that #CXPrograms are aligning more to hospitality strategies to show stronger business value. Any others? #cxstrategy
January 26, 2025 at 11:12 AM
What trends are you seeing in #CX? I am starting to see that #CXPrograms are aligning more to hospitality strategies to show stronger business value. Any others? #cxstrategy
I have more amazing accounts to the #CustomerExperience #CX Starter Pack - don’t forget to check it out!
go.bsky.app/JCGRSJN
go.bsky.app/JCGRSJN
December 8, 2024 at 7:46 PM
I have more amazing accounts to the #CustomerExperience #CX Starter Pack - don’t forget to check it out!
go.bsky.app/JCGRSJN
go.bsky.app/JCGRSJN
Is your survey response rate a worry? Consider this:
Medallia Research shows:
51% of consumers ignore a survey because the company didn’t make enough effort to resolve their past issues.
22% of consumers said they believe their feed back will NOT be acted upon - so why take the survey?
Medallia Research shows:
51% of consumers ignore a survey because the company didn’t make enough effort to resolve their past issues.
22% of consumers said they believe their feed back will NOT be acted upon - so why take the survey?
November 23, 2024 at 12:25 PM
Is your survey response rate a worry? Consider this:
Medallia Research shows:
51% of consumers ignore a survey because the company didn’t make enough effort to resolve their past issues.
22% of consumers said they believe their feed back will NOT be acted upon - so why take the survey?
Medallia Research shows:
51% of consumers ignore a survey because the company didn’t make enough effort to resolve their past issues.
22% of consumers said they believe their feed back will NOT be acted upon - so why take the survey?
Sharing some of my favorite pics from my archives
November 23, 2024 at 10:54 AM
Sharing some of my favorite pics from my archives
Check out the first #CX Starter Pack for @bsky.app - go.bsky.app/JCGRSJN
Let me know if you want to be added to the pack!
Let me know if you want to be added to the pack!
November 23, 2024 at 10:34 AM
Check out the first #CX Starter Pack for @bsky.app - go.bsky.app/JCGRSJN
Let me know if you want to be added to the pack!
Let me know if you want to be added to the pack!
See you next time Atlanta!
November 21, 2024 at 8:11 PM
See you next time Atlanta!
Enjoying great conversations with the team this week.
November 20, 2024 at 9:55 AM
Enjoying great conversations with the team this week.
