Ken Burgin
@kenb123.bsky.social
Helping restaurants, cafes & bars to be more profitable - marketing, management, cost-control, staff. Prolific sharer of information 😎 Sydney, Australia… https://hosporeset.substack.com/
5 Things To Do Now To Drive Restaurant Event Bookings in 2026 buff.ly/QzlVyhe
5 Things To Do Now To Drive Restaurant Event Bookings in 2026
Increase revenue in 2026. Get practical tips on how your restaurant can dive headlong into event booking next year and beyond.
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December 2, 2025 at 11:52 PM
5 Things To Do Now To Drive Restaurant Event Bookings in 2026 buff.ly/QzlVyhe
Meet the Recruitment Agent: Your AI Interview Assistant - time to get onto this, people…https://buff.ly/aRhVt3P
Meet the Recruitment Agent: Your AI Interview Assistant
Discover how Employment Hero’s Recruitment Agent automates first-round video interviews to help you hire faster, reduce bias and build pre-vetted shortlists.
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November 4, 2025 at 11:52 PM
Meet the Recruitment Agent: Your AI Interview Assistant - time to get onto this, people…https://buff.ly/aRhVt3P
AI gone wild: when AI got it really wrong… www.askamanager.org/2025/10/ai-g...
AI gone wild: let's discuss times AI got it really wrong
In response to last week’s letter about a manager who didn’t want people using AI for note-taking at meetings, some readers shared particularly ridiculous firsthand examples of AI getting it wrong.…
www.askamanager.org
November 4, 2025 at 10:59 AM
AI gone wild: when AI got it really wrong… www.askamanager.org/2025/10/ai-g...
For Lisbon, the Pastel de Nata Is a Gift and a Curse buff.ly/KCCwGYc
Lisbon’s Viral Pastel de Nata Is a Gift and a Curse
Portugal’s most popular pastry is delicious and historic, but it’s also become a symbol of overtourism and gentrification in the capital.
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October 28, 2025 at 11:52 PM
For Lisbon, the Pastel de Nata Is a Gift and a Curse buff.ly/KCCwGYc
🔥 Latest Hospo Reset: Delivery Fees, Bar Profits, Loyalty, Frying Tech, AI Search, Chicken, Halloween, Applicant Fails, Photos, Mars + lots more... buff.ly/ounhMCj
October 21, 2025 at 8:56 PM
🔥 Latest Hospo Reset: Delivery Fees, Bar Profits, Loyalty, Frying Tech, AI Search, Chicken, Halloween, Applicant Fails, Photos, Mars + lots more... buff.ly/ounhMCj
Merivale dropped from Sydney's Good Food Guide - so much innovation and talent, but the fundamentals are missing, so sad
buff.ly/Y8pxgb0
buff.ly/Y8pxgb0
Merivale dropped from Good Food Guide
Australia’s largest hospitality company has been excluded from the Good Food Guide following claims it exploited workers and prioritised VIP treatment over staff safety.
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October 9, 2025 at 11:52 PM
Merivale dropped from Sydney's Good Food Guide - so much innovation and talent, but the fundamentals are missing, so sad
buff.ly/Y8pxgb0
buff.ly/Y8pxgb0
How Fry the Coop Uses Smart Tech - I like these detailed explanations, free of hype buff.ly/Fmp99IX
1.2M Guests a Year! How Fry the Coop Uses Smart Tech
Watch now | I go behind-the-scenes at this friend chicken hotspot to witness the tech driving consistency across 10 Chicago locations
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October 8, 2025 at 11:52 PM
How Fry the Coop Uses Smart Tech - I like these detailed explanations, free of hype buff.ly/Fmp99IX
21 Facts About Throwing Good Parties - useful for organisers, and your own circle of friends buff.ly/gY4nRLw
21 Facts About Throwing Good Parties
Parties are a public service; here's how to throw them.
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October 7, 2025 at 6:10 AM
21 Facts About Throwing Good Parties - useful for organisers, and your own circle of friends buff.ly/gY4nRLw
Am I too nice to be a good manager? Good discussion and action steps buff.ly/XJV2sPj
am I too nice to be a good manager?
A reader writes: I’ve been a people manager for a few years now. I join a company as an individual contributor and get pushed into management as soon as a role opens. I don’t seek it out; I’ve tried…
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October 6, 2025 at 11:52 PM
Am I too nice to be a good manager? Good discussion and action steps buff.ly/XJV2sPj
When AI Saved Brunch: How Restaurants Are Solving Their Biggest Problems in Real Time buff.ly/7MDc2J7
When AI Saved Brunch: How Restaurants Are Solving Their Biggest Problems in Real Time
AI helped Shy Bird cut brunch wait times from 31 to 9 minutes by diagnosing kitchen bottlenecks in real-time. See how restaurants are using artificial intelligence to solve operational crises.
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October 5, 2025 at 11:52 PM
When AI Saved Brunch: How Restaurants Are Solving Their Biggest Problems in Real Time buff.ly/7MDc2J7
How to Capture More Restaurant Survey Feedback - this is excellent buff.ly/KgqX1bj
How to Capture More Restaurant Survey Feedback
Discover best practices for restaurant survey feedback collection. Learn how a blended survey collection methodology can boost response volumes and drive measurable ROI.
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October 2, 2025 at 7:10 AM
How to Capture More Restaurant Survey Feedback - this is excellent buff.ly/KgqX1bj
How Starbucks is riding the protein obsession - your opportunity too? buff.ly/3hvuWJI
PLATED by Canada's Restaurant Guy | PLATED Canada's Restaurant Guy | Substack
Fresh Thinking from the Frontlines of Food & Business. Click to read PLATED by Canada's Restaurant Guy, by PLATED Canada's Restaurant Guy, a Substack publication.
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October 2, 2025 at 12:52 AM
How Starbucks is riding the protein obsession - your opportunity too? buff.ly/3hvuWJI
How to use WhatsApp for business: 12 strategies for success
How to use WhatsApp for business: 12 strategies for success
Find out how WhatsApp can be used for several different business functions, including promotion, customer service and pipeline growth.
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October 1, 2025 at 7:10 AM
How to use WhatsApp for business: 12 strategies for success
What happens to all the cooking oil? More valuable than you think…
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October 1, 2025 at 12:52 AM
What happens to all the cooking oil? More valuable than you think…
A fun idea to prime interest in Christmas…
Now here’s an idea to prime interest in Christmas | Australian Newsagency Blog
The pressure to create a “perfect” Christmas in retail is immense. Forget all that. Right now, today, my suggestion is that you start a small conversation.
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September 30, 2025 at 7:10 AM
A fun idea to prime interest in Christmas…
How to Create Holiday Gift Guides that Boost Sales - start planning now! buff.ly/770Jg6W
How to Create Holiday Gift Guides that Boost Sales | Lightspeed
Creating holiday gift guides? Here are 9 holiday gift guide examples ensure your guides inspire and convert customers.
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September 30, 2025 at 12:52 AM
How to Create Holiday Gift Guides that Boost Sales - start planning now! buff.ly/770Jg6W
How I Beat Starbucks and Grew Sales 40% buff.ly/OKpSrKS
How I Beat Starbucks and Grew Sales 40%
How a small coffee shop beat Starbucks with employee connection training that drove 40% sales growth. Why scripts fail and culture wins.
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September 29, 2025 at 7:10 AM
How I Beat Starbucks and Grew Sales 40% buff.ly/OKpSrKS
Step-by-step guide to scaling your culture
The step-by-step guide to scaling your culture
Growing your business? Discover a step-by-step guide to building and maintaining your company culture that scales as you grow.
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September 29, 2025 at 12:52 AM
Step-by-step guide to scaling your culture
How to talk to strangers: some thoughts and a zine buff.ly/VJveAWC
How to talk to strangers: some thoughts and a zine
Be friendly, initiate, follow up, don’t be weird about it.
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September 28, 2025 at 12:52 AM
How to talk to strangers: some thoughts and a zine buff.ly/VJveAWC
How to Train Staff in Food Safety Without Taking Hours Away from Service buff.ly/wzqnKEi
How to Train Staff in Food Safety Without Taking Hours Away from Service
Make restaurant food safety training top priority. Learn about practices and tech solutions that can provide support it without disrupting operation.
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September 27, 2025 at 12:52 AM
How to Train Staff in Food Safety Without Taking Hours Away from Service buff.ly/wzqnKEi
Training on a Budget? Enhance Your Scripts, Clips, and Social Snips at Your Own Budget Level - CHART
[Webinar Recap] Training on a Budget? Enhance Your Scripts, Clips, and Social Snips at Your Own Budget Level - CHART
Menu
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September 26, 2025 at 7:10 AM
Training on a Budget? Enhance Your Scripts, Clips, and Social Snips at Your Own Budget Level - CHART
A Fearful Team Can’t Deliver Fearless Service - more wise advice from the CHART team
A Fearful Team Can’t Deliver Fearless Service - CHART
Menu
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September 26, 2025 at 12:52 AM
A Fearful Team Can’t Deliver Fearless Service - more wise advice from the CHART team
How to Successfully Negotiate with People in Cross-Cultural Settings www.blackswanltd.com/newsletter/h...
How to Successfully Negotiate with People in Cross-Cultural Settings
Master cross-cultural negotiation with respect, empathy, and preparation for better business outcomes.
www.blackswanltd.com
September 15, 2025 at 7:10 AM
How to Successfully Negotiate with People in Cross-Cultural Settings www.blackswanltd.com/newsletter/h...
The Power of Being a Connector - secret sauce of smart cafe and restaurant owners buff.ly/MpoMR1v
This Week’s Career Edge: The Power of Being a Connector
Read the latest edition: Career article + Eclat Open Jobs + Good Reads.
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September 15, 2025 at 12:52 AM
The Power of Being a Connector - secret sauce of smart cafe and restaurant owners buff.ly/MpoMR1v
Am I Expecting Too Much When Interviewing Students?
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September 14, 2025 at 12:52 AM
Am I Expecting Too Much When Interviewing Students?