John Lay ☁️
@johnlay.bsky.social
Father, Husband, Salesforce Golden Hoodie owner, Salesforce Solution Architect, friend to horses, all around geek. Just here to learn and share.
Bowling Green Ky Trailblazer User Group Leader
Director of CRM Strategy & Practice Development @ Alt-Solut
Bowling Green Ky Trailblazer User Group Leader
Director of CRM Strategy & Practice Development @ Alt-Solut
Just earned the Trick or Trailhead 2025: A Ghost at Sillicorn Valley Inn badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Enhance Guest Experience at Sillicorn Valley Inn
Learn how to manage guest experiences effectively at Sillicorn Valley Inn. This interactive unit covers booking cancellations and new session arrangements
trailhead.salesforce.com
October 22, 2025 at 8:29 PM
Just earned the Trick or Trailhead 2025: A Ghost at Sillicorn Valley Inn badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Do like SLDS2 even if dark mode is not my style. I understand it has its place.
Just earned the Dark Mode-Ready Components in SLDS 2 badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Dark Mode-Ready Components in SLDS 2 badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Enhance Custom Components with Dark Mode and SLDS Linter
Unlock the potential of dark mode for custom components using SLDS Linter. This unit guides you through validating your component code for SLDS 2 compliance
trailhead.salesforce.com
October 22, 2025 at 7:22 PM
Do like SLDS2 even if dark mode is not my style. I understand it has its place.
Just earned the Dark Mode-Ready Components in SLDS 2 badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Dark Mode-Ready Components in SLDS 2 badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
I just became an Agentblazer Legend! I learned AI and Agentforce skills on @Trailhead - and you should too. Skill up and become an Agentblazer today trailhead.salesforce.com/agentblazer?...
Be an Agentblazer: Gain AI Agentforce Skills on Trailhead
Succeed in the agentic AI era with Agentforce. Become an Agentblazer on Trailhead with training to build AI expertise. Create autonomous agents with Salesforce.
trailhead.salesforce.com
October 21, 2025 at 2:50 PM
I just became an Agentblazer Legend! I learned AI and Agentforce skills on @Trailhead - and you should too. Skill up and become an Agentblazer today trailhead.salesforce.com/agentblazer?...
Last step before the certification test for becoming an Agentblazer Legend.
Now to scheduled my test...
Just earned the Superbadge: Advanced Flow for Agentforce badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Now to scheduled my test...
Just earned the Superbadge: Advanced Flow for Agentforce badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Superbadge: Advanced Flow for Agentforce
Implement custom solutions using flow-powered agent actions in Agentforce.
trailhead.salesforce.com
October 3, 2025 at 2:50 PM
Last step before the certification test for becoming an Agentblazer Legend.
Now to scheduled my test...
Just earned the Superbadge: Advanced Flow for Agentforce badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Now to scheduled my test...
Just earned the Superbadge: Advanced Flow for Agentforce badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Superbadge: Apex for Agentforce badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Superbadge: Apex for Agentforce
Implement custom solutions using Apex agent actions in Agentforce.
trailhead.salesforce.com
October 2, 2025 at 4:12 PM
Just earned the Superbadge: Apex for Agentforce badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
What's cooler than testing Agents, Using Agentforce to build test plans to help test your agents.
Don't forget to test.
Just earned the Agentforce Testing Center badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Don't forget to test.
Just earned the Agentforce Testing Center badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Understanding Agentforce Testing Center Results
Explore how to view and analyze test results in Agentforce. Master troubleshooting techniques and discover the benefits of effective testing.
trailhead.salesforce.com
August 25, 2025 at 7:48 PM
What's cooler than testing Agents, Using Agentforce to build test plans to help test your agents.
Don't forget to test.
Just earned the Agentforce Testing Center badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Don't forget to test.
Just earned the Agentforce Testing Center badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Open up Apex for those complex use cases.
Don't let it scare you.
Just earned the Agent Customization with Apex badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Don't let it scare you.
Just earned the Agent Customization with Apex badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Creating an Apex Agent Action: Step-by-Step Guide
Master the process of creating an Apex Agent Action. Learn to add and test actions effectively to enhance your Salesforce applications.
trailhead.salesforce.com
August 25, 2025 at 6:52 PM
Open up Apex for those complex use cases.
Don't let it scare you.
Just earned the Agent Customization with Apex badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Don't let it scare you.
Just earned the Agent Customization with Apex badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Agentforce Testing Tools and Strategies badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Five-Step Strategy for Testing AI Agents Effectively
Learn a five-step testing strategy to refine your AI agents for reliability and efficiency. Ensure your agents perform accurately and meet user needs.
trailhead.salesforce.com
August 22, 2025 at 9:07 PM
Just earned the Agentforce Testing Tools and Strategies badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Solid information to help guide prompt engineering.
Just earned the Prompt Engineering Techniques badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Prompt Engineering Techniques badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Explore Advanced Prompt Engineering Techniques
Master advanced prompt engineering techniques to enhance AI responses. Sign up for a Developer Edition and start creating better prompts.
trailhead.salesforce.com
August 22, 2025 at 8:52 PM
Solid information to help guide prompt engineering.
Just earned the Prompt Engineering Techniques badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Prompt Engineering Techniques badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Excellent exercise to better understand agent customization.
Just earned the Service Agent Customization with Prompt Builder badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Service Agent Customization with Prompt Builder badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Optimize Agent Replies with Effective Prompt Templates
Learn how to refine your prompt template for better agent responses. Improve accuracy and empathy in customer interactions with practical steps.
trailhead.salesforce.com
August 22, 2025 at 8:05 PM
Excellent exercise to better understand agent customization.
Just earned the Service Agent Customization with Prompt Builder badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Service Agent Customization with Prompt Builder badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Ok, using VSCode to build an agent is cool.
Just saying.
Just earned the Create an Agent Using Agentforce DX badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just saying.
Just earned the Create an Agent Using Agentforce DX badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Creating an Agent Using Salesforce DX Tools
Discover how to generate and create an agent using Salesforce DX. Learn essential commands for effective agent management in your org.
trailhead.salesforce.com
August 20, 2025 at 9:24 PM
Ok, using VSCode to build an agent is cool.
Just saying.
Just earned the Create an Agent Using Agentforce DX badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just saying.
Just earned the Create an Agent Using Agentforce DX badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Grounding an Agent with Data badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Grounding Agents with Data: Key Mechanisms Explained
Explore how to ground your AI agents using data in Salesforce. Learn various mechanisms for effective data connection and enhance your agent's capabilities.
trailhead.salesforce.com
August 20, 2025 at 8:47 PM
Just earned the Grounding an Agent with Data badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Agent customization, where the real power begins with AI and Salesforce.
Just earned the Agent Customization: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Agent Customization: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Customizing Agent Actions for Enhanced Performance
Explore how to customize agent actions in Salesforce to improve performance and user experience. Discover effective strategies for your business.
trailhead.salesforce.com
August 20, 2025 at 8:35 PM
Agent customization, where the real power begins with AI and Salesforce.
Just earned the Agent Customization: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Agent Customization: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Agent customization, where the real power begins with AI and Salesforce.
Just earned the Agent Customization: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Agent Customization: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Customizing Agent Actions for Enhanced Performance
Explore how to customize agent actions in Salesforce to improve performance and user experience. Discover effective strategies for your business.
trailhead.salesforce.com
August 20, 2025 at 8:30 PM
Agent customization, where the real power begins with AI and Salesforce.
Just earned the Agent Customization: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Agent Customization: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Use data cloud to make decisions without creating data copies everywhere.
Just earned the Data Cloud with Zero Copy badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Data Cloud with Zero Copy badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Zero Copy Data Sharing: Unlocking Data Cloud Potential
Discover zero copy data sharing, its use cases, and how to connect Data Cloud with external systems for real-time data access. Enhance your data strategy!
trailhead.salesforce.com
August 20, 2025 at 8:27 PM
Use data cloud to make decisions without creating data copies everywhere.
Just earned the Data Cloud with Zero Copy badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Data Cloud with Zero Copy badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Advance your marketing effort with Einstein Recipes...
Just earned the Einstein Recipes and Decisions: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Einstein Recipes and Decisions: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Understanding Einstein Recipes and Decisions in Marketing
Learn about Einstein Recipes and Decisions in Marketing Cloud Personalization. Discover how to enhance customer engagement through tailored strategies.
trailhead.salesforce.com
August 20, 2025 at 8:15 PM
Advance your marketing effort with Einstein Recipes...
Just earned the Einstein Recipes and Decisions: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Einstein Recipes and Decisions: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Data cloud reporting... bring in outside data for reporting and dashboards! Cool!
Just earned the Introduction to Data Cloud Reports badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Introduction to Data Cloud Reports badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Create Custom Data Cloud Reports Effectively
Discover how to build custom reports in Data Cloud using multiple DMOs to drive actionable insights and enhance customer engagement.
trailhead.salesforce.com
August 20, 2025 at 8:12 PM
Data cloud reporting... bring in outside data for reporting and dashboards! Cool!
Just earned the Introduction to Data Cloud Reports badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Introduction to Data Cloud Reports badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Shield Platform Encryption: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Essential Guide to Shield Platform Encryption
Discover how Shield Platform Encryption secures your data effectively. Learn about its benefits, deployment strategies, and more for robust data protection.
trailhead.salesforce.com
August 20, 2025 at 8:08 PM
Just earned the Shield Platform Encryption: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Tableau Next Mobile: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Master Tableau Next Mobile for Data Insights
Discover how to use Tableau Next Mobile for insights on-the-go. Learn setup, sharing metrics, and staying notified. Gain data-driven advantage!
trailhead.salesforce.com
August 20, 2025 at 8:02 PM
Just earned the Tableau Next Mobile: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
🚀 Join us for our next Trailblazer Community Group meeting: Salesforce Integration & AI Coding Revolution
🗓️ Saturday, August 2nd at 2:00 PM CST
📍 Bob Kirby Branch, Warren County Library
🔗 trailblazercommunitygroups.com/e/m85g4m/
Everyone’s welcome—hope to see you there!
#Salesforce
🗓️ Saturday, August 2nd at 2:00 PM CST
📍 Bob Kirby Branch, Warren County Library
🔗 trailblazercommunitygroups.com/e/m85g4m/
Everyone’s welcome—hope to see you there!
#Salesforce
Salesforce Integration & AI Coding Revolution | Trailblazer Community
Hybrid Event - Join us for this month’s Developer Group meeting, where we’ll dive into two transformative topics in the Salesforce ecos...
trailblazercommunitygroups.com
July 22, 2025 at 4:56 PM
🚀 Join us for our next Trailblazer Community Group meeting: Salesforce Integration & AI Coding Revolution
🗓️ Saturday, August 2nd at 2:00 PM CST
📍 Bob Kirby Branch, Warren County Library
🔗 trailblazercommunitygroups.com/e/m85g4m/
Everyone’s welcome—hope to see you there!
#Salesforce
🗓️ Saturday, August 2nd at 2:00 PM CST
📍 Bob Kirby Branch, Warren County Library
🔗 trailblazercommunitygroups.com/e/m85g4m/
Everyone’s welcome—hope to see you there!
#Salesforce
Just earned the Context Service Basics badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Understanding Context Service Components and Processes
Explore the Context Service components and processes to enhance data integration. Gain essential skills for effective digital process management.
trailhead.salesforce.com
July 15, 2025 at 7:06 PM
Just earned the Context Service Basics badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Salesforce Channels badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Set Up and Configure Salesforce Channels | Salesforce Trailhead
trailhead.salesforce.com
July 15, 2025 at 6:50 PM
Just earned the Salesforce Channels badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Stakeholder Modeling in Automotive Cloud badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Collaborate with Stakeholders | Salesforce Trailhead
trailhead.salesforce.com
July 15, 2025 at 3:18 PM
Just earned the Stakeholder Modeling in Automotive Cloud badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Cybersecurity for Public Servants badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Cybersecurity Strategies for Public Servants
Explore essential strategies for public servants to enhance cybersecurity practices and protect citizen data effectively. Stay secure with our guide!
trailhead.salesforce.com
July 15, 2025 at 3:12 PM
Just earned the Cybersecurity for Public Servants badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Just earned the Upgrading to Enhanced Messaging badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...
Upgrade Your Messaging Channels Effectively
Learn how to upgrade your messaging channels to enhanced versions. Follow our steps to improve functionality and boost user experience.
trailhead.salesforce.com
July 15, 2025 at 3:09 PM
Just earned the Upgrading to Enhanced Messaging badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...