@itransstatuspage.bsky.social
ISSUE RESOLVED@13NOV 17:40 ET - Sun Life claims are back to normal.
November 13, 2025 at 11:15 PM
ISSUE RESOLVED@13NOV 17:40 ET - Sun Life claims are back to normal.
ISSUE@13Nov 13:55ET - Sunlife is experiencing an issue where all claims are being rejected with a network error. Offices can try again at a later time. The issue is EXTERNAL to ITRANS. No need to call dental software vendor.
November 13, 2025 at 7:02 PM
ISSUE@13Nov 13:55ET - Sunlife is experiencing an issue where all claims are being rejected with a network error. Offices can try again at a later time. The issue is EXTERNAL to ITRANS. No need to call dental software vendor.
ISSUE RESOLVED@31Oct 14:40ET - Telus network claims are back to normal.
October 31, 2025 at 7:08 PM
ISSUE RESOLVED@31Oct 14:40ET - Telus network claims are back to normal.
ISSUE@31Oct 13:50ET - Transactions to Telus carriers are being responded with the following message: "Telus Network unable to process in time". Technicians are investigating the source of the issue. No need to call dental software vendor. Updates to follow.
October 31, 2025 at 6:12 PM
ISSUE@31Oct 13:50ET - Transactions to Telus carriers are being responded with the following message: "Telus Network unable to process in time". Technicians are investigating the source of the issue. No need to call dental software vendor. Updates to follow.
ISSUE RESOLVED@22Oct 17:15ET - Telus network claims are back to normal.
October 22, 2025 at 9:40 PM
ISSUE RESOLVED@22Oct 17:15ET - Telus network claims are back to normal.
ISSUE UPDATE@22Oct 17:09ET - Technicians continue to investigate the source of the issue affecting claims to Telus network carriers from offices using the ICD service. The issue is EXTERNAL to ITRANS. No need to call dental software vendor.
October 22, 2025 at 9:12 PM
ISSUE UPDATE@22Oct 17:09ET - Technicians continue to investigate the source of the issue affecting claims to Telus network carriers from offices using the ICD service. The issue is EXTERNAL to ITRANS. No need to call dental software vendor.
ISSUE UPDATE@22Oct 14:03ET - The issue is only affecting claims to the Telus network carriers and they Telus B network currently investigating. No need to call dental software vendor.
October 22, 2025 at 6:03 PM
ISSUE UPDATE@22Oct 14:03ET - The issue is only affecting claims to the Telus network carriers and they Telus B network currently investigating. No need to call dental software vendor.
ISSUE@22Oct 13:00ET - The ITRANS System is experiencing an issue affecting offices using the ICD service. Technicians are investigating the source of the issue. Updates to follow. No need to call dental software vendor.
October 22, 2025 at 5:42 PM
ISSUE@22Oct 13:00ET - The ITRANS System is experiencing an issue affecting offices using the ICD service. Technicians are investigating the source of the issue. Updates to follow. No need to call dental software vendor.
ISSUE RESOLVED@21Oct 09:02ET - Manulife claims are back to normal.
October 21, 2025 at 2:18 PM
ISSUE RESOLVED@21Oct 09:02ET - Manulife claims are back to normal.
ISSUE@21Oct 08:35ET - Manulife is experiencing an issue where claims are being rejected with a network error. The issue is EXTERNAL to ITRANS. No need to call dental software vendor.
October 21, 2025 at 12:59 PM
ISSUE@21Oct 08:35ET - Manulife is experiencing an issue where claims are being rejected with a network error. The issue is EXTERNAL to ITRANS. No need to call dental software vendor.
ISSUE RESOLVED@15Oct 12:03ET - Sun Life claims are back to normal.
October 16, 2025 at 3:51 PM
ISSUE RESOLVED@15Oct 12:03ET - Sun Life claims are back to normal.
ISSUE@15Oct 11:30ET - Sunlife is experiencing an issue where all claims are being rejected with errors. Offices can try again at a later time. The issue is EXTERNAL to ITRANS. No need to call dental software vendor.
October 15, 2025 at 3:48 PM
ISSUE@15Oct 11:30ET - Sunlife is experiencing an issue where all claims are being rejected with errors. Offices can try again at a later time. The issue is EXTERNAL to ITRANS. No need to call dental software vendor.
ISSUE RESOLVED@14Oct 14:05ET - Sun Life claims are back to normal.
October 14, 2025 at 7:21 PM
ISSUE RESOLVED@14Oct 14:05ET - Sun Life claims are back to normal.
ISSUE@14OCT 11:55ET - Sunlife is experiencing an issue where all claims are being rejected with errors. Offices can try again at a later time. The issue is EXTERNAL to ITRANS. No need to call dental software vendor.
October 14, 2025 at 4:19 PM
ISSUE@14OCT 11:55ET - Sunlife is experiencing an issue where all claims are being rejected with errors. Offices can try again at a later time. The issue is EXTERNAL to ITRANS. No need to call dental software vendor.
ISSUE RESOLVED@26Sep 19:45ET - Sun Life claims are back to normal.
September 29, 2025 at 2:00 PM
ISSUE RESOLVED@26Sep 19:45ET - Sun Life claims are back to normal.
ISSUE@26Sep 14:35ET - Sunlife is experiencing an issue where all claims are being rejected with errors. Offices can try again at a later time. The issue is EXTERNAL to ITRANS. No need to call dental software vendor.
September 26, 2025 at 9:09 PM
ISSUE@26Sep 14:35ET - Sunlife is experiencing an issue where all claims are being rejected with errors. Offices can try again at a later time. The issue is EXTERNAL to ITRANS. No need to call dental software vendor.
ISSUE@15Sep 11:40ET - Manulife claims are back to normal.
September 15, 2025 at 4:02 PM
ISSUE@15Sep 11:40ET - Manulife claims are back to normal.
ISSUE@15Sep 10:25ET - Manulife is experiencing an issue where claims are being rejected with a network error. The issue is EXTERNAL to ITRANS. No need to call dental software vendor
September 15, 2025 at 3:14 PM
ISSUE@15Sep 10:25ET - Manulife is experiencing an issue where claims are being rejected with a network error. The issue is EXTERNAL to ITRANS. No need to call dental software vendor
ISSUE@04Sep 12:24ET - Manulife claims are back to normal.
September 4, 2025 at 5:22 PM
ISSUE@04Sep 12:24ET - Manulife claims are back to normal.
ISSUE@04Sep 11:25ET - Manulife is experiencing an issue where claims are being rejected with a network error. The issue is EXTERNAL to ITRANS. No need to call dental software vendor. Updates will follow.
September 4, 2025 at 3:35 PM
ISSUE@04Sep 11:25ET - Manulife is experiencing an issue where claims are being rejected with a network error. The issue is EXTERNAL to ITRANS. No need to call dental software vendor. Updates will follow.
ISSUE RESOLVED@26Aug 09:10ET - Sun Life claims are back to normal.
August 26, 2025 at 2:25 PM
ISSUE RESOLVED@26Aug 09:10ET - Sun Life claims are back to normal.
ISSUE@26Aug 08:50ET - Sunlife is experiencing an issue where claims are being rejected with errors. The issue is EXTERNAL to ITRANS. No need to call dental software vendor. Updates will follow.
August 26, 2025 at 1:05 PM
ISSUE@26Aug 08:50ET - Sunlife is experiencing an issue where claims are being rejected with errors. The issue is EXTERNAL to ITRANS. No need to call dental software vendor. Updates will follow.
ISSUE RESOLVED@19August 12:05ET - Telus network claims are back to normal.
August 19, 2025 at 4:31 PM
ISSUE RESOLVED@19August 12:05ET - Telus network claims are back to normal.
ISSUE UPDATE @19 August 07:57 ET - The issue affecting Telus B transactions continues to being investigated. “No need to call dental software vendor.”
August 19, 2025 at 11:58 AM
ISSUE UPDATE @19 August 07:57 ET - The issue affecting Telus B transactions continues to being investigated. “No need to call dental software vendor.”
ISSUE@18 August 17:00ET - Telus B network is responding with "Telus Network unable to process in time" The issue is EXTERNAL to ITRANS. No need to call dental software vendor.
August 18, 2025 at 9:29 PM
ISSUE@18 August 17:00ET - Telus B network is responding with "Telus Network unable to process in time" The issue is EXTERNAL to ITRANS. No need to call dental software vendor.