Dan Gingiss
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dgingiss.bsky.social
Dan Gingiss
@dgingiss.bsky.social
100 followers 47 following 96 posts
Customer experience keynote speaker and consultant. Author of The Experience Maker. Licensed bartender, pinball wizard, lover of rescue dogs and cats. A remarkable experience is your biggest competitive advantage.
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Dan Gingiss @dgingiss.bsky.social · Feb 2
So excited to share my brand-new speakers reel with you all! 🎤

Let me know what you think! And of course, if you know any organization that would benefit from building a customer-centric culture and elevating their customer experience, I'd love an introduction. Thank you! 🙏

bit.ly/DanGingiss2025
Dan Gingiss Speaker Demo Reel
This is "Dan Gingiss Speaker Demo Reel" by Dan Gingiss on Vimeo, the home for high quality videos and the people who love them.
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dgingiss.bsky.social
With Visa and Mastercard recently reaching a settlement on a two-decade legal battle with merchants, credit card merchant fees are suddenly in the spotlight – and consumers may find their rewards cards far less rewarding.

www.forbes.com/sites/dangin... via @forbes #creditcards
Credit Card Merchant Fees Could Get Your Premium Card Rejected
Credit card merchant fees are suddenly in the spotlight – and consumers may find their rewards cards far less rewarding.
www.forbes.com
November 13, 2025 at 8:30 PM
dgingiss.bsky.social
Stuck at the airport? Flight delayed or canceled? Here's what to do:

www.forbes.com/sites/dangin...
Flight Delayed Or Canceled? Here’s What To Do
If your flight is affected by the FAA reductions and government shutdown, here are some things you can do to ensure a smoother travel journey.
www.forbes.com
November 10, 2025 at 9:58 PM
dgingiss.bsky.social
How are the biggest airlines responding to the FAA's decision to cut flights? Some are acting with a customer experience mindset; others not so much.

dangingiss.com/us-flight-re...
US Flight Reductions and Customer Fallout: How Airlines Can Win or Lose in Crisis
US flight reductions test airline CX. See how carriers responded and what passengers and brands can do to protect trust.
dangingiss.com
November 6, 2025 at 3:23 PM
dgingiss.bsky.social
Coca-Cola is catching some heat for using AI-generated advertisements. But do consumers really care?

Here's my latest in Forbes: www.forbes.com/sites/dangin...
AI-Generated Advertising: Consumer Trust And The Coca-Cola Test
AI-Generated Advertising is transforming marketing as brands like Coca-Cola adopt AI tools. Learn how customer experience determines consumer acceptance.
www.forbes.com
November 6, 2025 at 12:54 PM
dgingiss.bsky.social
Walmart and ChatGPT have teamed up to redefine the AI shopping experience. Here's what you're brand needs to know: www.forbes.com/sites/dangin...
How Walmart And ChatGPT Are Pioneering The AI Shopping Experience
Discover how Walmart and ChatGPT are redefining the AI shopping experience — and what it means for the future of online retail.
www.forbes.com
October 28, 2025 at 12:44 PM
dgingiss.bsky.social
New study shows huge disconnect between what business leaders think and what customers perceive. Great learnings here for your business!

www.forbes.com/sites/dangin... via @forbes.com #customerexperience
Customer Trust: Why Leaders Overestimate And Consumers Disagree
Brands often misjudge customer trust. Learn why the gap exists, how broken promises fuel churn, and how feedback can rebuild lasting loyalty.
www.forbes.com
October 2, 2025 at 1:22 AM
dgingiss.bsky.social
My latest in @forbes: Why Smart Companies Invest in CX During Economic Uncertainty

www.forbes.com/sites/dangin... #customerexperience
During Economic Uncertainty, Smart Companies Invest In CX
How companies like Chili's, Disney, and Wells Fargo invest in customer experience during economic uncertainty to gain competitive advantage and drive growth.
www.forbes.com
September 30, 2025 at 3:27 AM
dgingiss.bsky.social
Target has made some big changes. How will it affect customer experience? 🎯

www.forbes.com/sites/dangin...
Target’s New Fulfillment Strategy Revives In-Store Experience
Target’s new fulfillment strategy aims to improve the in-store experience, ease employee strain, and rebuild customer loyalty in today’s competitive retail market.
www.forbes.com
September 11, 2025 at 12:38 PM
dgingiss.bsky.social
What are Labubus? And what can we learn from them? I witnessed the obsession live in Macau and Hong Kong.

www.forbes.com/sites/dangin... via @forbes.com
What Are Labubus? And What Business Lessons Can We Learn From Them?
Labubus are seemingly everywhere today, all around the world. Why are they so popular, and what can other businesses learn from their success?
www.forbes.com
September 8, 2025 at 10:53 PM
dgingiss.bsky.social
What are Lububus, and what can we learn from them in our own business?

www.forbes.com/sites/dangin... #labubu #customerexperience
What Are Labubus? And What Business Lessons Can We Learn From Them?
Labubus are seemingly everywhere today, all around the world. Why are they so popular, and what can other businesses learn from their success?
www.forbes.com
September 2, 2025 at 2:29 PM
dgingiss.bsky.social
Is the postal service's customer experience actually getting better?

www.forbes.com/sites/dangin...
Special Delivery: USPS Customer Experience Gets Major Upgrade
USPS is modernizing post offices with new layouts, self-service tech, and government services to fix poor customer satisfaction and reviews.
www.forbes.com
August 14, 2025 at 1:27 PM
dgingiss.bsky.social
My newest on @forbes.com:

www.forbes.com/sites/dangin...

@verizonofficial.bsky.social #customerexperience
How Verizon Is Transforming The Customer Service Experience
Discover how Verizon's Customer Champions are revolutionizing customer service experience by eliminating transfers. Learn what this means for customer satisfaction.
www.forbes.com
July 9, 2025 at 9:56 PM
dgingiss.bsky.social
Why Tinder Is Rebuilding Its Dating App Experience For Gen Z - My newest article on @forbes.com

www.forbes.com/sites/dangin...
Why Tinder Is Rebuilding Its Dating App Experience For Gen Z
Tinder is revamping its dating app experience to win back Gen Z users. Here’s how user experience, safety, and AI are shaping the platform’s future.
www.forbes.com
June 9, 2025 at 7:12 PM
dgingiss.bsky.social
My newest on @forbes.com: Trump Tariffs Create Customer Experience Opportunities for Business

www.forbes.com/sites/dangin...
Trump Tariffs Create Customer Experience Opportunities for Business
Learn how smart businesses use Trump's tariffs and economic uncertainty as opportunities to strengthen customer experience and build lasting brand loyalty.
www.forbes.com
May 29, 2025 at 2:59 PM
dgingiss.bsky.social
My newest on @forbes.com: How Lyft Adding Taxis Will Affect The Ride-Sharing Customer Experience

Would love to hear your thoughts on this!

www.forbes.com/sites/dangin...
How Lyft Adding Taxis Will Affect Ride-Sharing Customer Experience
From Disruption to Partnership: In an ironic twist, the very industry once disrupted by ride-sharing apps may now be its unexpected savior.
www.forbes.com
May 5, 2025 at 2:18 PM
dgingiss.bsky.social
How Health Insurers Can Fix The Broken Patient Experience
www.forbes.com/sites/dangin... via @forbes.com

#healthcare #patientexperience
How Health Insurers Can Fix The Broken Patient Experience
One health insurer is signaling a shift toward a more patient-centric approach in health insurance, which is a much-needed transformation.
www.forbes.com
April 11, 2025 at 1:57 PM
dgingiss.bsky.social
How to Talk About Tariffs With Your Customers (my return as a @forbes.com contributor!)

www.forbes.com/sites/dangin... #tariffs
How To Talk About Tariffs With Your Customers
Consumers end up bearing the brunt of additional costs, so companies need to communicate effectively to avoid pushback.
www.forbes.com
April 4, 2025 at 5:32 PM
dgingiss.bsky.social
How to Elevate the Attendee Experience at Any Event (Spoiler alert: It's just like elevating the customer experience!)

www.smartmeetings.com/tips-tools/1...

#eventprofs
How to Elevate the Attendee Experience at Any Event | Smart Meetings
Elevating the attendee experience is of the utmost importance. From the first interaction with marketing materials to the follow-up emails afterward, every touchpoint shapes the attendee experience.
www.smartmeetings.com
March 29, 2025 at 8:56 PM
dgingiss.bsky.social
Whether you love them or hate them, tariffs are here and they have an impact on #customerexperience. This post isn't about politics; it's about helping companies communicate with their customers during uncertainty.

dangingiss.com/tariffs-impa...
Beyond the Price Tag: How Tariffs Impact the Customer Experience
Tariffs affect more than prices, they shape customer experience. Learn how businesses can adapt and keep customers happy.
dangingiss.com
March 13, 2025 at 12:00 AM
dgingiss.bsky.social
Great partnerships, whether in love or business, are built on trust, support, and a shared vision for growth.

This Valentine’s Day, let’s celebrate the power of growing together, in life and in work. 💖

(Turn on sound to hear an AI-generated love song!)

#ValentinesDay #Customerexperience
February 14, 2025 at 3:58 PM
dgingiss.bsky.social
So excited to share my brand-new speakers reel with you all! 🎤

Let me know what you think! And of course, if you know any organization that would benefit from building a customer-centric culture and elevating their customer experience, I'd love an introduction. Thank you! 🙏

bit.ly/DanGingiss2025
Dan Gingiss Speaker Demo Reel
This is "Dan Gingiss Speaker Demo Reel" by Dan Gingiss on Vimeo, the home for high quality videos and the people who love them.
bit.ly
February 2, 2025 at 4:20 PM
dgingiss.bsky.social
Yep, dog destroyed a highlighter. 🟡
January 22, 2025 at 8:35 PM
dgingiss.bsky.social
Cute sign atop the Burger King drive thru. 🍔 You can have Witty language anywhere in the experience! #customerexperience
December 17, 2024 at 3:51 PM
dgingiss.bsky.social
You’ll never guess who I met at a conference earlier this year!
December 12, 2024 at 12:18 AM
dgingiss.bsky.social
One of my favorite signs ever! NYC
December 11, 2024 at 6:22 PM