CCW - The voice for water consumers
@ccwvoice.bsky.social
Whether it's help with your bill, resolving complaints, or ensuring fair treatment from your water provider, we've got your back!
It’s easy to forget how important a safe, working loo is in our daily lives.
This #WorldToiletDay, let’s appreciate the loo we rely on every day and continue working toward a future where safe sanitation is available to all.
This #WorldToiletDay, let’s appreciate the loo we rely on every day and continue working toward a future where safe sanitation is available to all.
November 19, 2025 at 4:27 PM
It’s easy to forget how important a safe, working loo is in our daily lives.
This #WorldToiletDay, let’s appreciate the loo we rely on every day and continue working toward a future where safe sanitation is available to all.
This #WorldToiletDay, let’s appreciate the loo we rely on every day and continue working toward a future where safe sanitation is available to all.
We often talk about ‘essential’ water use but what do people actually think that means? 💧
Our latest research reveals what people consider essential and non-essential usage, what motivates them to save water and how the sector can support people to reduce their use.
Our latest research reveals what people consider essential and non-essential usage, what motivates them to save water and how the sector can support people to reduce their use.
November 19, 2025 at 10:04 AM
We often talk about ‘essential’ water use but what do people actually think that means? 💧
Our latest research reveals what people consider essential and non-essential usage, what motivates them to save water and how the sector can support people to reduce their use.
Our latest research reveals what people consider essential and non-essential usage, what motivates them to save water and how the sector can support people to reduce their use.
How much could a smart shower timer really change your habits? 💧
In this week’s Waterfall, Mike is joined by Professor Benjamin Gardner from @uniofsurrey.bsky.social to reveal how simple tech and behaviour insights helped students cut their shower time by up to 43%.
In this week’s Waterfall, Mike is joined by Professor Benjamin Gardner from @uniofsurrey.bsky.social to reveal how simple tech and behaviour insights helped students cut their shower time by up to 43%.
November 17, 2025 at 9:06 AM
How much could a smart shower timer really change your habits? 💧
In this week’s Waterfall, Mike is joined by Professor Benjamin Gardner from @uniofsurrey.bsky.social to reveal how simple tech and behaviour insights helped students cut their shower time by up to 43%.
In this week’s Waterfall, Mike is joined by Professor Benjamin Gardner from @uniofsurrey.bsky.social to reveal how simple tech and behaviour insights helped students cut their shower time by up to 43%.
Worried about rising household costs? 💷
You might be entitled to financial support that could make things easier.
Use our free Better Off Calculator to find out what benefits or extra income you could receive.
#betteroffcalculator #financialsupport #helpwithbills
You might be entitled to financial support that could make things easier.
Use our free Better Off Calculator to find out what benefits or extra income you could receive.
#betteroffcalculator #financialsupport #helpwithbills
November 14, 2025 at 1:02 PM
Worried about rising household costs? 💷
You might be entitled to financial support that could make things easier.
Use our free Better Off Calculator to find out what benefits or extra income you could receive.
#betteroffcalculator #financialsupport #helpwithbills
You might be entitled to financial support that could make things easier.
Use our free Better Off Calculator to find out what benefits or extra income you could receive.
#betteroffcalculator #financialsupport #helpwithbills
💧 Think washing at lower temps won’t clean as well? Think again!
In this episode of waterfall, Cath chats with Andrew Laughlin from @whichuk about smart appliance use, eco modes & easy ways to save water, energy & money — all without losing cleaning power.
In this episode of waterfall, Cath chats with Andrew Laughlin from @whichuk about smart appliance use, eco modes & easy ways to save water, energy & money — all without losing cleaning power.
November 3, 2025 at 9:02 AM
💧 Think washing at lower temps won’t clean as well? Think again!
In this episode of waterfall, Cath chats with Andrew Laughlin from @whichuk about smart appliance use, eco modes & easy ways to save water, energy & money — all without losing cleaning power.
In this episode of waterfall, Cath chats with Andrew Laughlin from @whichuk about smart appliance use, eco modes & easy ways to save water, energy & money — all without losing cleaning power.
It’s Water Night tonight! 💧
Are you joining @waterwiseuk.bsky.social’s Water Night from 5–10PM? Turn off your non-essential taps and take a quiet moment to reflect on the value of water in our lives.
Every mindful moment makes a difference.
Are you joining @waterwiseuk.bsky.social’s Water Night from 5–10PM? Turn off your non-essential taps and take a quiet moment to reflect on the value of water in our lives.
Every mindful moment makes a difference.
October 23, 2025 at 12:10 PM
It’s Water Night tonight! 💧
Are you joining @waterwiseuk.bsky.social’s Water Night from 5–10PM? Turn off your non-essential taps and take a quiet moment to reflect on the value of water in our lives.
Every mindful moment makes a difference.
Are you joining @waterwiseuk.bsky.social’s Water Night from 5–10PM? Turn off your non-essential taps and take a quiet moment to reflect on the value of water in our lives.
Every mindful moment makes a difference.
Customers will feel let down and frustrated by the latest environmental performance ratings of water companies - read our response to today's report from the Environment Agency: https://orlo.uk/FU5LM
October 23, 2025 at 9:54 AM
Customers will feel let down and frustrated by the latest environmental performance ratings of water companies - read our response to today's report from the Environment Agency: https://orlo.uk/FU5LM
💧 Water Night is almost here!
In this mini edition of Waterfall, Mike & Karen chat with Chris Philpot from The Water Conservancy about how Water Night began — and why its message about water and climate action still matters a few years on.
A perfect listen as we head into Water Night 2025.
In this mini edition of Waterfall, Mike & Karen chat with Chris Philpot from The Water Conservancy about how Water Night began — and why its message about water and climate action still matters a few years on.
A perfect listen as we head into Water Night 2025.
October 22, 2025 at 9:03 AM
💧 Water Night is almost here!
In this mini edition of Waterfall, Mike & Karen chat with Chris Philpot from The Water Conservancy about how Water Night began — and why its message about water and climate action still matters a few years on.
A perfect listen as we head into Water Night 2025.
In this mini edition of Waterfall, Mike & Karen chat with Chris Philpot from The Water Conservancy about how Water Night began — and why its message about water and climate action still matters a few years on.
A perfect listen as we head into Water Night 2025.
In this episode of Waterfall, Karen speaks with Matt Wheeldon from Wessex Water about how managing rain better where it lands can cut carbon, reduce storm overflows, and build a more climate-resilient future.
Search “Waterfall” wherever you listen to podcasts.
Search “Waterfall” wherever you listen to podcasts.
October 21, 2025 at 8:01 AM
In this episode of Waterfall, Karen speaks with Matt Wheeldon from Wessex Water about how managing rain better where it lands can cut carbon, reduce storm overflows, and build a more climate-resilient future.
Search “Waterfall” wherever you listen to podcasts.
Search “Waterfall” wherever you listen to podcasts.
ICYMI: Our joint blog with @waterwiseuk.bsky.social and the @environmentagency.blog.gov.uk.web.brid.gy explores some of the lessons from this year’s extraordinary weather so far and why we mustn’t let conversations about drought dry up, even as colder, wetter weather returns.
October 14, 2025 at 8:01 AM
ICYMI: Our joint blog with @waterwiseuk.bsky.social and the @environmentagency.blog.gov.uk.web.brid.gy explores some of the lessons from this year’s extraordinary weather so far and why we mustn’t let conversations about drought dry up, even as colder, wetter weather returns.
Our Chief Executive @mikekeil.bsky.social has described being appointed to the UK's Climate Change Adaptation Committee as an "enormous privilege". Read more on his new role and reaction to the appointment: https://orlo.uk/NiZlr
October 13, 2025 at 10:29 AM
Our Chief Executive @mikekeil.bsky.social has described being appointed to the UK's Climate Change Adaptation Committee as an "enormous privilege". Read more on his new role and reaction to the appointment: https://orlo.uk/NiZlr
Ever wondered why we need those wet and gloomy winters? 🌧️
In this episode of Waterfall, Mike and Karen explore how rain refills our water sources and why saving water still matters even when it’s pouring.
In this episode of Waterfall, Mike and Karen explore how rain refills our water sources and why saving water still matters even when it’s pouring.
October 6, 2025 at 12:02 PM
Ever wondered why we need those wet and gloomy winters? 🌧️
In this episode of Waterfall, Mike and Karen explore how rain refills our water sources and why saving water still matters even when it’s pouring.
In this episode of Waterfall, Mike and Karen explore how rain refills our water sources and why saving water still matters even when it’s pouring.
You've got the power to beat rising energy bills by saving water. Use the eco-setting on your dishwasher and always make sure it's full before switching it on to cut your energy and water costs.
October 6, 2025 at 8:01 AM
You've got the power to beat rising energy bills by saving water. Use the eco-setting on your dishwasher and always make sure it's full before switching it on to cut your energy and water costs.
You've got the power to beat rising energy bills by saving water. Always pack a full load in your washing machine before using it to cut your energy and water costs #energypricecap
October 3, 2025 at 7:02 AM
You've got the power to beat rising energy bills by saving water. Always pack a full load in your washing machine before using it to cut your energy and water costs #energypricecap
You've got the power to beat rising energy bills by saving water. Try shortening your daily shower by just 2 minutes to cut your energy and water costs #energypricecap
October 1, 2025 at 8:04 AM
You've got the power to beat rising energy bills by saving water. Try shortening your daily shower by just 2 minutes to cut your energy and water costs #energypricecap
So… what is the “everything shower”? 🚿
In the most recent episode of Waterfall, Mike is joined by Ruth Williams from @utilityweek.bsky.social and our very own Bibhuti from CCW to unpack the TikTok trend that’s taken Gen Z by storm. 💧
In the most recent episode of Waterfall, Mike is joined by Ruth Williams from @utilityweek.bsky.social and our very own Bibhuti from CCW to unpack the TikTok trend that’s taken Gen Z by storm. 💧
September 27, 2025 at 8:03 AM
So… what is the “everything shower”? 🚿
In the most recent episode of Waterfall, Mike is joined by Ruth Williams from @utilityweek.bsky.social and our very own Bibhuti from CCW to unpack the TikTok trend that’s taken Gen Z by storm. 💧
In the most recent episode of Waterfall, Mike is joined by Ruth Williams from @utilityweek.bsky.social and our very own Bibhuti from CCW to unpack the TikTok trend that’s taken Gen Z by storm. 💧
Not getting answers from your water company?
We're here to step in, and fight your corner.
If we’ve been able to support you, please let others know by leaving us a review on Trustpilot.
We're here to step in, and fight your corner.
If we’ve been able to support you, please let others know by leaving us a review on Trustpilot.
September 26, 2025 at 8:01 AM
Not getting answers from your water company?
We're here to step in, and fight your corner.
If we’ve been able to support you, please let others know by leaving us a review on Trustpilot.
We're here to step in, and fight your corner.
If we’ve been able to support you, please let others know by leaving us a review on Trustpilot.
The rain is back, but it will take more than a few showers to refill our reservoirs. A water butt is a simple way to collect rainwater, giving you a free garden supply while helping ease pressure on the water system.
September 24, 2025 at 12:34 PM
The rain is back, but it will take more than a few showers to refill our reservoirs. A water butt is a simple way to collect rainwater, giving you a free garden supply while helping ease pressure on the water system.
New Waterfall episode! 🎙️
Mike chats with Bibhuti and Ruth Williams from Utility Week about the “everything shower” trend: why Gen Z loves it, the hidden costs of long showers, and how it impacts water use and self-care. 🌍🚿
Can we enjoy an everything shower and save water?
Mike chats with Bibhuti and Ruth Williams from Utility Week about the “everything shower” trend: why Gen Z loves it, the hidden costs of long showers, and how it impacts water use and self-care. 🌍🚿
Can we enjoy an everything shower and save water?
September 22, 2025 at 8:02 AM
New Waterfall episode! 🎙️
Mike chats with Bibhuti and Ruth Williams from Utility Week about the “everything shower” trend: why Gen Z loves it, the hidden costs of long showers, and how it impacts water use and self-care. 🌍🚿
Can we enjoy an everything shower and save water?
Mike chats with Bibhuti and Ruth Williams from Utility Week about the “everything shower” trend: why Gen Z loves it, the hidden costs of long showers, and how it impacts water use and self-care. 🌍🚿
Can we enjoy an everything shower and save water?
Waterwise’s latest research shows overwhelming support for temporary water use restrictions. This year’s unprecedented hot & dry weather led to hosepipe bans across the country – it’s encouraging to see people understand why these measures were needed. https://orlo.uk/WirYf
New Waterwise research reveals public's strong support for Temporary Use Bans | Waterwise
New research commissioned by Waterwise, demonstrates overwhelming public support for temporary water use restrictions during periods of drought and high temperatures. New research commissioned by Waterwise, demonstrates overwhelming public support for temporary water use restrictions during periods of drought and high temperatures.
waterwise.org.uk
September 18, 2025 at 9:53 AM
Waterwise’s latest research shows overwhelming support for temporary water use restrictions. This year’s unprecedented hot & dry weather led to hosepipe bans across the country – it’s encouraging to see people understand why these measures were needed. https://orlo.uk/WirYf
Our latest report reveals how water companies are handling complaints.
We’ll publish CCW’s company complaint assessments throughout this year to drive improvements and share good practice.
We’ll publish CCW’s company complaint assessments throughout this year to drive improvements and share good practice.
September 12, 2025 at 8:02 AM
Our latest report reveals how water companies are handling complaints.
We’ll publish CCW’s company complaint assessments throughout this year to drive improvements and share good practice.
We’ll publish CCW’s company complaint assessments throughout this year to drive improvements and share good practice.
Smart meters are helping to reduce estimated billing complaints—but installation issues are rising. We’re urging companies to improve training and communication to get this right.
September 11, 2025 at 8:02 AM
Smart meters are helping to reduce estimated billing complaints—but installation issues are rising. We’re urging companies to improve training and communication to get this right.
Reposted by CCW - The voice for water consumers
Big day for us at @ccwvoice.bsky.social as we published our annual water company complaints report. We set out how many complaints were made about water companies from household customers. Complaints to companies are down 8% and complaints about companies that come to us at CCW are up 3%.
We've published our annual household complaints report—highlighting the experiences of water customers across England & Wales. While some good progress has been made, many customers remain upset and frustrated with rising water bills. We're calling for clearer communication and stronger support
September 10, 2025 at 7:36 PM
Big day for us at @ccwvoice.bsky.social as we published our annual water company complaints report. We set out how many complaints were made about water companies from household customers. Complaints to companies are down 8% and complaints about companies that come to us at CCW are up 3%.
Water is essential - but rising bills are making it harder for people to cope. Our latest report shows a 110% increase in affordability-related complaints to CCW, despite fewer issues reported to companies.
September 10, 2025 at 9:04 AM
Water is essential - but rising bills are making it harder for people to cope. Our latest report shows a 110% increase in affordability-related complaints to CCW, despite fewer issues reported to companies.
We've published our annual household complaints report—highlighting the experiences of water customers across England & Wales. While some good progress has been made, many customers remain upset and frustrated with rising water bills. We're calling for clearer communication and stronger support
September 10, 2025 at 8:03 AM
We've published our annual household complaints report—highlighting the experiences of water customers across England & Wales. While some good progress has been made, many customers remain upset and frustrated with rising water bills. We're calling for clearer communication and stronger support